Quality of Work
Vishwas R
Senior Process Executive
Bangalore
Summary
Proficient customer service professional with good administrative, time management and problem-solving abilities. Knowledgeable about [Customer Needs] compliance requirements and [Business Process Outsourcing] best practices. Offering [8] years of related experience.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions India Private Limited, Bengaluru
Bangalore
2021.01 - Current
- Managed over 40 customer calls per day.
- Determined change management needs and defined behaviors for effective program management.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Developed remediation plans for team to provide compliance attestation and reported common control procedures and effectiveness.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Prepared accurate documents for customer and business needs.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
Associate - Mortgagee Process
TRANSWORLD SYSTEM OF INDIA, Bangalore
Bangalore
2019.07 - 2020.09
- Worked for Specialized Loan Service Bank
- Managed over 50 Agents calls per day.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Processed account paperwork, transfers and money movement for new business accounts.
- Supported other operational teams with financial transactions and account maintenance.
- Set up and completed loan submission packages.
- Processed account maintenance transactions, registered representative changes and IRA requests.
- Handled any conditions sent from underwriting departments.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Met month-end reporting objectives and deadlines.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Senior Consultant - Order Management
SUTHERLAND GLOBAL SERVICE, Bangalore
Bangalore
2014.12 - 2018.12
- Dell Order Processor in order management Process – Order Fulfillment – AMERICAS Geo.
- Ability to create quotes for customer for all types of orders.
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed problematic areas to provide recommendations and solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Assessed needs for projects and made proposals to senior executives.
- Increased company revenue through restructuring processes and advising executives on important decisions.
- Developed custom solutions based upon clients' strict requirements.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Analyzed problematic areas to provide recommendations and solutions
Education
Bachelor of Commerce - Bachelor of Commerce
Himalayan University (2018)
Arunachal PradeshPre‑University ‑ Veerendra Patil COLLEGE (2013)
BangaloreSchooling ‑ Premier High School (2009)
BangaloreSkills
MS Excel
Accomplishments
- All ways focusing to achieving [100% Quality at work] by completing [Provided Tasks] with accuracy and efficiency.
- Supervised team of [80] staff members.
- Documented and resolved [Customer Needs] which led to [Driven Results].
- Collaborated with team of [80] in the development of Project i worked for.
Interests
Reading Books
I read Spiritual, Fictional stories & Poetry Books. This series of books which can helps me in my life.
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private Limited, Bengaluru
2021.01 - Current
Associate - Mortgagee Process
TRANSWORLD SYSTEM OF INDIA, Bangalore
2019.07 - 2020.09
Senior Consultant - Order Management
SUTHERLAND GLOBAL SERVICE, Bangalore
2014.12 - 2018.12
Bachelor of Commerce - Bachelor of Commerce
Himalayan University (2018)
Pre‑University ‑ Veerendra Patil COLLEGE (2013)
Schooling ‑ Premier High School (2009)
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