Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vishwas Verma

Greater Noida

Summary

Results-driven Chat Support Specialist with extensive experience at OK WIN and DAMAN APP, specializing in client support and analytical problem-solving. Achieved significant improvements in customer satisfaction through effective complaint management and resolution of technical issues. Demonstrates exceptional professionalism in addressing complex inquiries, contributing to a seamless customer experience.

Work History

Chat Support Specialist

OK WIN, DAMAN APP
10.2024 - 01.2025
  • Ensured prompt, precise, and professional service for clients.
  • Boosted efficiency and customer satisfaction by predicting needs.
  • Recorded inquiries with detailed information.
  • Maintained exceptional customer satisfaction through knowledgeable problem resolution.
  • Managed chat activity to detect inappropriate content.
  • Resolved complex customer complaints effectively.

Education

GED -

Ryan International School
Greater Noida
04-2023

Skills

  • Client Support
  • Professional Communication
  • Analytical Problem Solving
  • Technical Issue Resolution
  • Fast Typing Ability
  • Effective Complaint Management
  • Effective Conflict Resolution
  • Customer Refund Coordination
  • Customer Service Expertise
  • Proficient Verbal and Written Communication

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Chat Support Specialist

OK WIN, DAMAN APP
10.2024 - 01.2025

GED -

Ryan International School

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