Vishwesh Patel

• As a product owner, understand customer requirements, and work towards a feasible solution.
• Iterative collection of requirements in close collaboration with the customer and business analysts in Australia and the UK.
• Work closely with the development team to design solutions to clients' business requirements, and solve problems as the need arises.
• As a product owner, be responsible for arranging meetings and facilitating workshops with existing and prospective clients to discuss their business needs, understanding business drivers, and communicating these with the wider team.
• Maintain a longer-term vision for the product, analyze the requirements, and help ensure the team focuses on the most important issues first, thereby ensuring the team continually delivers real value to the customer.
• Provide the team with face-to-face feedback to direct development.
• Analyzed customer feedback and internal performance metrics to develop insights into the effectiveness of existing systems and procedures.
• Performed root cause analysis of production issues and proposed solutions for resolution.
• As a PO, I worked closely with the business analyst, developers, designers, QA testers, and other stakeholders throughout the entire SDLC cycle, from concept through delivery.
• Gathered requirements from end users for developing reports, dashboards, scorecards., based on their specific needs.
• Prepared detailed functional specifications documents outlining system changes required by stakeholders.
• Be involved in the whole life cycle of software development, creating an initial backlog, and attending sprint retrospective and demonstration/planning sessions.
• Revise and update user stories throughout the project in response to changing needs and situations, ensuring the Agile team prioritizes tasks accordingly.
• Promote agile best practices, and facilitate the process of defining, analyzing (functionally and technically), and testing the requirements for a given sprint.
• Apply different strategic, tactical, and operational business analysis techniques.
• Assess and report the impact on business requirements of external factors affecting a program or subject.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Leading the product-side analysis and making the backlogs ready for the sprints.
• Leading the BA team, guiding them, and nurturing them to produce the stories for upcoming sprints.
• Following SCRUM ceremonies,
• Managing the requirement of pre-analysis in ADO.
• Writing user stories and tagging them in ADO.

• Understand the technical requirements of the customer business process, understand the RFP/RFI, and take the responsibility to move it forward.
• Having strong technical and diverse domain project execution experience as a Project Manager and Scrum Master, with good sales insights.
• Hence, acting as a bridge between the sales and technical teams to make the process smoother.
• Leading a team of business analysts and guiding them to prepare solutions with different artifacts, including BRD, wireframes, and feature design.
• Taking and providing support to the technical team to interpret the technical and functional requirements, and also helping them to provide assistance in the know-how of middleware third-party integrations.
• Coordinate with internal sales and technical stakeholders to formulate accurate and timely responses to clients for requested RFPs, RFIs, proposals, or SOWs.
• Also, as a ZOHO consultant, I provide consultation to the client in order to map their business processes with ZOHO’s different products.
• After mapping their business process, configure and map the workflow in ZOHO’s different products.
• Provide technical solutions and estimation of designed features (estimation in hours) within agreed time frames.
• Attend meetings with potential clients to determine technical and business requirements, and ensure that all necessary information is collated prior to drafting a solution.
• Create and confidently deliver technical presentations and demonstrations.
• Create internal design configuration documentation, including network diagrams with technical explanations, and get them vetted by design teams.
• Work with Product Management to provide feedback on issues with current products and offer input on new products.
• Builds productive relationships with the technical teams of the clients.
• Initiate and support technical development for bespoke solutions as part of a design and development framework.
• Provide accurate and timely management information, to include activity reports, bid reviews, project forecasts, KPIs. Adhere to the company's quality and business processes.
• Structure and produce compelling sales proposals, more specifically, the technical documentation outlining the value proposition.
• Coordinate with project managers and produce detailed project plans to convince customers, and estimate the work involved more accurately.

• Leading a business analysis team.
• Guiding them in the business process part of the project and providing extra hands to support guidance in preparing the SOW, proposal, estimation, technology stack with proper assumptions, defining milestones, and costing in coordination with the CEO.
• Taking a leading part in the project delivery area.
• Project analysis with defining WBS, with effort estimations.
• Project analysis, project management, along with project milestone deliverables, client communication, and client management.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Developed project plans, identified risks, set objectives and monitored progress towards completion.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
• Provided guidance and support to team members in order to achieve targets within defined deadlines.
• Facilitated change management processes, supporting the organization and stakeholders through program transitions.
• As a Project Manager, I am responsible for communicating with the development team, transferring project knowledge, and also tracking a project.
• Coordinating with the TL for the database and APIs preparation, and reviewing the database with SQL queries.
• Conducting daily Scrum and retrospective meetings during and at the end of the project life cycle.
• Doing a daily scrum and setting the target for the delivery milestone against the project execution.
• Review and QA of the project implemented, and guiding QA for the proper business and test cases, through which we assure the timeline and quality of the product.
• Handling the UAT phase of each project with close coordination with the development team and the support team.
• Preparing the project closure report and gap analysis for the sales estimation and actual estimation of analysis, wireframe, design, development, testing, project management, along with deployment.
• Part of the change management, addon management processes, as well as part of the client management.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Allocated Several Projects: uHeadmaster Scope Definition | Event Management App | Vendexo Market Place | Maqatye App | A Dose of Education, LLC | JumblEye App | Wireframe Lyons – Computers | Capstone Phase 2 | Canimx Mobile App | Because App | Amalan Mobile App | Audible App | Hello Doctor App | Diamond Track iOS App | Holiday Village club App | JMC Corporate App | T3 Mobile App | HireBase System Development | Blue Dog – MVP | Diamond Track Android App
• As a Business Analyst, I am involved in the presales and post-sales cycle.
• During the presales cycle, I was responsible for gathering requirements from the client and providing a ballpark estimation.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts and clients to gather information on existing systems and procedures.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Facilitate the design and review of test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Identified gaps between current state and desired future state operations.
• During the post-sales cycle, as a Project Manager, I was responsible for bridging the query log from internal stakeholders through multiple meetings during project initiation.
• Project analysis with defining WBS, with effort estimations.
• Project analysis, project management, along with project milestone deliverables, client communication, and client management.
• Coordinating with the TL for the database and APIs preparation, and reviewing the database with SQL queries.
• Interface with global stakeholders, data engineers, and business analysts across time zones to gather requirements by asking the right questions, analyzing data, and drawing conclusions by making and validating appropriate assumptions.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Assisted in developing training materials for internal staff on new products or services.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
• Created project status presentations for delivery to customers or project personnel.
• Submitted project deliverables to clients, consistently adhering to quality standards.

• The project is all about the user's debt repayment in an easy way.
• The application is multilingual, including English and Indonesian.
• Applications will support users who cannot afford the payment of their credit cards and loans from the banks.
• Features Covers: Sign up, Sign In, Users can see all dues, Dues detail page, Negotiation, Accept/Reject Negotiations, Article List, Notification List, Upload legal documentation, Chat with negotiator, My Profile with update, document scan with OCR.
• Wanted to build an application for people who are in heavy debt, and they can communicate with experts from the 'Amalan Organization.'
• From the mobile app, the user can scan the document, and it will be uploaded and fetched in Salesforce against that lead ID in the details of the user on Salesforce.
• Amalan experts upload an article against that lead ID from Salesforce, which will be shown in the specific mobile app.

• Company Overview: Clinicspectrum, Inc.
• Invoice Spectrum and Auto Collect Spectrum
• As a business analyst, gather the requirements from the product owner, discuss the same requirements in detail, and gather information from the client if required, based on the project or product requirements.
• Based on that, prepared the SRS and FRD with functional diagrams.
• Delivers on the key metrics of the project.
• Conducted market research to identify potential opportunities for new product development.
• Analysed the whole flow after the preparation of the FRD and provided a cost estimation.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Prepared mock-ups for different modules identified in the BRD and FRD.
• Prepared the work breakdown structure to maintain the Agile sprint, and cost estimation sprint-wise.
• Prepared the detailed PBIs and was involved in backlog refinement as a Scrum Master to execute the sprint until STLC.
• As a Scrum Master, I help the Product Owner maximize productivity.
• Creating test cases for TDD, and also doing manual testing of each sprint, module-wise regression testing before deployment.
• Using TFS and MTM for reporting bugs and for regression testing for each sprint.
• Create and maintain a top-level/sub-level development plan according to planning progress, align development with cross-functional dependencies, and product risk.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Instill a sense of urgency, drive team debate around key issues and risks, while keeping the big picture and long-term targets in mind.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Monitored project and product deliverables, timelines, and budgets by tracking milestones, deliverables, and tasks.
• Managed projects/products and served as the primary liaison between the client and multiple internal groups to clarify goals, and meet standards and deadlines.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Facilitated design sessions with the implementation team to define the solution.
• Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
• Managed requirements traceability information and tracked requirements status throughout the project/product development life cycle.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
• Tracked costs and expenses, and assessed them closely against the original product/project budget.
• As a BA/PO, I have designed and developed the products mentioned below:

Mobile App Time Clock/Productivity Spectrum and Hospital Rounds.

Descriptions:

• This application is designed to provide the facility for Punch In and Punch Out from a smartphone device.
• Time zone settings can be configured for employees or users, and the time zone is displayed on the same screen when the user punches in or punches out.
• The application includes a daily reporting functionality for employee-type users. If the application is used for work, tasks can be added to the description.
• The added task is saved and sent to the registered email ID of the admin user type. It also supports account detail management.
• The same product, on a larger scale, is available on the web domain, with all features developed using web services.

Hospital Rounds (Doctor and Patient Practice Management) The Hospital Round application is created for doctors and patients.

• Doctors and patients can register themselves through the application. Doctors can create encounters for patients.
• After diagnosis, doctors can add ICD (International Classification of Diseases) codes, and CPT (Current Procedural Terminology) codes.
• Each ICD can be associated with up to four CPT codes. Without an ICD, CPT codes cannot be associated.
• Once mapped, they can be unmapped, and deleted. Frequently used ICDs are automatically assigned to the favorites list, and ICDs can also be searched alphabetically.

• E-Healthcare Service Portal
• Senior Business Analyst Involved in the process of presale and postsale of the product or project implementation.
• Developed business process models to identify and document customer requirements.
• Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements, and transformed them into functional and technical requirement specifications; modelled business process flows using UML, activity, and sequence diagrams.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Conducted stakeholder interviews to understand user needs and preferences.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Performed root cause analysis to determine underlying issues in complex problems.
• Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
• Designed use case scenarios to demonstrate how users interact with the system or application.
• Maintain the Requirement Traceability Matrix (RTM).
• Interfaced with business users to prepare and update Business Process Requirements (BPR), Business Requirement Documentation, Software System Requirements (SSR), and Functional Requirement Documentations (FRD).
• Conducted gap analysis between current state processes and desired future state processes.
• Monitored project progress using metrics such as timeline, budget, resources utilization.
• Worked closely with clients to ensure their satisfaction with the delivered product or service.
• Identified needs of customers promptly and efficiently.
• Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
• Analyzed competitive market strategies through related product, market or share trends.

• Project: Employee Attendance Management System.
• Online Bank Management System with Security Measures.
• Developed business process models to identify and document customer requirements.
• Convening and participating in daily agile sprint meetings, including techno-functional discussions.
• Involvement in sprint planning, with prioritizing the product backlog and story sizing/estimates.
• Creating project prototypes, various possible mockups, with storyboarding concepts and wireframing for client review, and seeking functional requirement sign-off from the business – Shift Left.
• Creating SQL Server objects like tables, views, stored procedures, and ad-hoc queries.
• Providing primary production support functions, including bug fixes, unit testing, and integration testing.
• Interfaced with business users to prepare and update Business Process Requirements (BPR), Business Requirement Documentation, Software System Requirements (SSR), and Functional Requirement Documentations (FRD).
• SCRUM meetings with developers for quicker updates on the implementation.
• Created data flows to illustrate the flow of information between various stakeholders.
• Conducted stakeholder interviews to understand user needs and preferences.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Performed root cause analysis to determine underlying issues in complex problems.
• Conducted gap analysis between current state processes and desired future state processes.
• Monitored project/product progress using metrics such as timeline, budget, and resource utilization.
• Facilitated design sessions with the implementation team to define the solution.
• Monitored project/product progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Worked closely with clients, technicians, and managerial staff to provide operational support and project/product updates.
• Managed and led meetings and workshops with multiple departments to solidify requirements.
• Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.

• Project: Human Resource Management System.
• Analyzed user requirements to develop software solutions and created technical specifications.
• Responsible for designing all relevant UML diagrams as per the client's requirements.
• Driving and executing proof-of-concept projects.
• Responsible for writing services included to provide functionality.
• Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
• Created detailed design documents, test plans, user manuals, release notes and other related documentation.
• Complete ownership of the P&L for the enterprise client, right from onboarding the client.
• Manage campaign launches, and coordinate related activities.
• Manage client stakeholders in order to ensure the timely execution of the campaigns.
• Understand the client's business, challenges, and identify an opportunity to effectively use the platform and meet ROI expectations.
• Analyze campaign data, identify issues, hypothesize solutions, and execute experiments.

• Company Overview: Largest Telecom Company in India.
• Responsibilities include surveying the possible aerial cabling probability in the field, making a plan according to the survey, implementing it, and passing it to the construction department.
• Use Citrix to make a pot connection of the landline, use GIS for mapping, analysis, and plotting the possible new extension, and onsite router installation.
• Developed risk management plans based on potential risks associated with projects being undertaken by the organization.
• Update the master schedule, and provide a summary of the project status.
• Create a forecast, and suggest assignments and priorities for upcoming work.
• Provides program plan baseline change control.
• Collects and tracks performance, and performs critical path analysis.
• Participates in metrics analysis and reporting.
• Assists in assessing risks and risk-abatement recommendations.
• Largest Telecomm Company in India