Vishwesh Jindal

Working as a technical support associate for the ITS (India Premium Technical Support).

Key responsibilities in current role:

Provide technical assistance to users, addressing complex hardware and software issues, including troubleshooting, diagnosing, and resolving problems effectively, offering a superior level of customer service going above and beyond to meet the unique needs and expectations of premium clients.

Manage and escalate complex technical issues to higher-tier support teams when necessary, ensuring timely resolution and client satisfaction.

Optimize computer systems for premium clients, including fine tuning hardware and software configurations to enhance speed and efficiency.

Offer remote support and guidance using advanced to remote desktop tools to resolve complex technical issues and provide immediate assistance.

Provide premium clients with training and guidance on computer skills, software applications and best practices.

Recommend and assist with hardware upgrades, including memory, storage, graphics, and other components to improve system performance.

Maintain detailed records of premium client interactions, technical solutions, and client preferences for future reference and ongoing support.

Gather feedback from premium clients to continually improve services, identify pain points, and implement enhancements to meet their evolving needs.

Stay up to date with the latest trends in computer technology, software to proactively recommend innovative solutions to premium clients.

Worked as a customer service agent for UK Customers in HSBC Electronic Data Processing India Pvt. Ltd., Bangalore.

Key responsibilities included: As a first point of contact I ensured to maintain a positive and professional experience while adhering to bank policies and regulations.

Ensure adherence to all banking regulations security protocols and privacy policies to protect customer data and maintain the integrity of the banks operations.

Addressing customer inquiries, resolve issues and provide information related to their account balances transactions statements online banking and other banking services.

Provide customers with information about the banks products services interest rates account types and other relevant financial information to assist them in making informed decisions.

Assist customers with account maintenance tasks such as updating contact information ordering checks setting up automatic payments and facilitating account closures or openings.

Escalate complex issues or complaints to higher levels of authority within the bank when necessary, ensuring timely and appropriate resolution.

Maintain accurate records of customer interactions issues and resolutions in the banks systems to track customer service performance and provide data for analysis.

• Business, Manufacturing of GLS Lamps

Worked as a client technical support associate for the EMEA (Europe, Middle East & Africa) region.

Key responsibilities included:

Provide fundamental technical assistance and troubleshooting for computer users, diagnosing and resolving common hardware and software issues, helping users with general IT problems, and ensuring that individuals can effectively use their computers and related equipment.

As the primary point of contact supported end users assisting with computer related issues through phone calls and/or emails.

Diagnose and resolve basic hardware problems such as connectivity issues, printer malfunctions and other hardware related problems, also software related issues such as software installations, configurations, updates and compatibility problems. Provide remote support and guidance to users, using remote desktop tools to troubleshoot and resolve issues.

Provide guidance on basic operating system functions, settings and navigation on windows.

Maintain accurate records of support requests, resolutions and user information for reference and analysis.

Educate users on best practices security measures, and basic computer skills to prevent common issues and enhance their computer proficiency.

Collaborate with other IT team members to escalate complex issues or unresolved problems ensuring timely resolution.

Deliver exceptional customer service by addressing user needs with patience professionalism and empathy.