Vismay Wasnik
Sr. IT End User Solutions Administrator
Pune, India
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Sr. IT End User Solutions Administrator
Evolent Health International (US Healthcare)
Pune
03.2020 - Current
- AWS workspace: Create / Delete / Restore / Rebuild / Reboot / CPU and RAM Upgrade/ Template Migration/ Running mode and tags modification. Prepare AWS workspace for new joiners and QA it. Provide technical support to address all user’s issue.
- Azure: Creating Azure active directory User, Security groups, service accounts. Managing azure roles and groups permissions. Managing devices tagged to user account, add/remove users from groups, roles. Checking audit and sign logs for any issues, managing authentication methods of users for login issues. Assigning/removing licenses.
- Microsoft Intune Admin center: Windows 365 Cloud PC (CPC): Perform action like sync/Create/Delete/Restore/Reprovision/ Reboot /resize on CPC. Create Windows 365 Cloud PC for new hires.
- Intune Laptop: Add new laptops #Hash key to Intune portal for registration, assign registered devices with ZTD-EH-AUTOPILOT-AAD tags country wise. Perform action like wipe, retire, delete, sync, restart, fresh Start, get bit locker key, rename device etc. on Intune managed laptops.
- Exchange Admin Center:
- Creating distribution list DL, Dynamic DL, Mailbox creation, shared mailbox, Microsoft 365 group, Mail-enabled-security group. Etc. And managing permission on these like modifying owners, members, delegate access, full access, send as permissions, sender permissions, custom attributes, Hiding from global address list (GAL).
- Checking mail flow, running mail trace for undelivered or failed mails.
- Creating mobile device mailbox policy, modifying existing mobile device policy.
- Creating and modifying exchange rules.
- Enable mailbox Archive.
- Microsoft 365 Admin Center: Password reset for O365 account, block, delete account, sign out of all session. Add/modify license, assigned group and roles, managing username and email, display name and contact information.
- Managing user mailbox permissions like Read and manage permissions, send as permissions, send on behalf permission. Modifying emails apps, GAL, Email forwarding, Automatic replies etc.
- Managing OneDrive permissions like, generating link to files from old account, modifying storage limit, data retention.
- Created Meeting room resources and modifying resources.
- Managing Billing, assigning multiple licenses like MS Visio, Project, PowerBi, E3, E5, MTR license as per requirements.
- Monitoring Microsoft service health status.
- Submitting support tickets with Microsoft support for any Major issues related to Microsoft products.
- SharePoint: creating SharePoint Teams, communication sites for multiple Teams collaboration and saving data.
- Modifying members, owners, and permissions of different sites.
- MS Teams Admin Center: Creating Teams groups, channels, modifying owner, members permission on Teams group channels.
- Active Directory (AD): Account unlock/ Reset password / Enable & Disable account / Delete objects, Object Modification, Provide user temp/Permanent admin access. Create AD admin account and Service accounts, Security groups, moving objects to respective OU, creating user manually. Disabling device objects. Managing shared drive, network drive and server RDP permissions with AD roles, groups.
- Powershell: Creating multiple new hires user accounts, pulling all active users’ data, modifying DDL, DL, resources properties and permissions, calendar, and mailbox permissions etc.
- Ivanti & Meraki Console access: Access Laptop and workspaces to install applications or troubleshoot various issues, Delete systems from Ivanti/Meraki. Restart, Shutdown and start systems from console. Pull reports and check status of user and systems.
- Ivanti Ticketing Tool: Creation/Modification of tickets, Update status, Assign tickets to respective teams/agents. Pull reports.
- SEP console: Assist users for Helpdesk Recovery Key to unlock laptop, Unlock Bit locker, File Vault, Legacy OTP, WDRT.
- MFA: Generate QR code to scan / Reset Token/Delete Token. Configure and troubleshoot MFA (Multi Factor Authentication), block/unblock authentication, configure OATH Hardware Tokens of vendors, Reset MFA by opting Require re-register MFA.
- Install Missing software: Ivanti /Meraki/Zscaler/Nessus Agent/Crowdstike/Sapience etc. On laptop as well WorkSpace, windows 365 Cloud PC.
- Security Vulnerability Remediation: .Net Framework security updates, Uninstalling VMware Horizon Client, MS office updates, Windows update Etc.
- Document/SOP creation: Creating documents for troubleshooting steps used for common and Major issues. Technical documentation for AWS Workspace, CPC, Exchange online, Office 365 Admin, Teams Admin, Intune portal related task and activities, which team can utilize.
- KT and Training: Providing Knowledge Transfer session to newly Joined Team members, Training them with all tools and process knowledge. Clearing their queries and doubts during session.
- Global Support: Connecting with different Team through Teams channel to work on major issues and discussion for any complex solutions. Providing support US, Philippines, and India users. Connecting with 3rd party vendors for any 3rd party app or hardware issues.
- Providing support on escalated and Tier 3 (L3) issues from Tier 1 and 2 Teams.
IT Analyst
TCS (TATA CONSULTANCY SERVICES), Project: Microsoft (US)
Pune
01.2018 - 03.2020
- Email and Ticket Acknowledgement, taking ownership of issues in Team Queue
- For tickets using ICM and VSO tool, for bug creation using VSO tools.
- Managing Azure resources, providing read write access on required resources
- Resource’s creation and deletion as per client requirement
- Managing Azure Pipelines, creating triggers for pipelines, running pipelines, pipeline monitoring, Deploying codes through pipelines, Pipeline creation
- Managing Data factories, data factories creation, setting alerts on data factories
- Creating VM, Managing VM disk space and backup
- Providing access on VM
- Windows server Patching or VM patching
- VM snoozing un-snoozing, setting alerts on VM.
- Monitoring Logs, errors of servers like (server hang, server Failure, service failure)
- Handling Memory utilization, CPU utilization issue
- Managing Power BI reports and workspace, adding dev team and clients to required workspace and reports.
- Refreshing Power BI reports manually of various teams and monitoring scheduled and on demand refresh
- Setting schedule for reports refresh
- Deploying and migrating reports from one workspace to another through workspace using web PowerBI and Power BI desktop app
- Providing level 1 and level 2 supports in project for Issues related to software and applications, and system issues.
- Discussing Major issues with onshore and offshore teams to find proper solution.
- Working on ticketing tools, Monitoring Tools, Attending Client Calls
- Providing KT to junior teammates submitting new ideas for development of project.
IT Analyst
Tata Consultancy services (TCS), Project: Jaguar & Land rover (JLR) UK
Pune, India
09.2015 - 12.2017
- Handling BMC remedy tickets for JLR Pune IT team, managing tickets queue and routing it to all respective teams.
- Monitoring JLR Pune IT team mailbox and responding to users queries and concerns.
- Troubleshooting Tier 1 and Tier2 Tickets, and providing technical support to global users
- Handling applications issues, software installations
- AD Account unlocks, password reset.
- Worked on RSA soft token issues, unlocking token, re-register token, deleting old token etc.
- For manufacturing plants bots, apps login issue, performing primary troubleshooting given in SOP and escalating issues to application or other relevant team for fixing next level issues.
- Providing technical support to all engineers, dealers on manufacturing plant like Hale wood, Wolverhampton, Solihull, Gaydon, Oxford Road, Fen end, castle Bromwich, Birmingham
- Handling Desktop, laptop and hardware related queries which can be fixed over call.
- Worked on Wi-Fi related issues, Guest Wi-Fi access etc.
- Resolving network related queries on desktop and laptops, LAN issues, port issues etc.
- Helping user with configuring emails on their mobile phones, Smartphones, Mobile device management
- Resolving Microsoft Office/office365 (Outlook, Word, and Excel) apps related issues
- Mapping HP, Cannon inkjet and Laser printers
- Resolving issues on time and improving customer satisfaction
- Working withing SLA and trying to meet user requirement in time.
- Connecting remote to end users’ system and providing technical support.
- Handling Operating system related issues.
Corporate Support Engineer
Atos Syntel, Project: Guitar Center (Mega Retail Store US)
Pune, India
04.2013 - 08.2015
- Musical instruments Mega Retail Store), Providing end user support to more than 3000 Users in project
- Providing support for hardware related issues, settings, and configuration
- Working Knowledge of incident management tools like Remedy, ISupport, HP Service Client Manager
- Responsible to handle user calls remotely along with VIP and laptop support desk side calls within specified SLA
- Configuration & troubleshooting of local & network printer
- Working knowledge of IMAC process
- Doing Inventory of Assets
- Installation & configuration of major software used in software industry
- Deploying different operating systems
- Troubleshooting systems during networking issues, virus issues, booting issues, software issues
- Configuring email accounts, and handling issues related to Outlook and Google Mailbox
- Attending US Client Calls, Attending weekly meeting with onsite team through Video conference call
- Providing Support on VPN related issues
- Rebuilding or formatting desktop Laptop
- Mobile Device support for configuring emails on iPhone, blackberry
- Creating Tickets, Routing tickets to various Teams
- NOC Monitoring.
Education
Diploma in Electronics Engineering - Electrical, Electronics Engineering Technologies
Shri Datta Meghe Polytechnic
Nagpur, Maharashtra, India 01.2007 - 02.2011
12th HSC - Science Education
Dr. Bower Apostolic Junior College
Nagpur, Maharashtra, India 02.2005 - 02.2006
10th SSC - Science Education
New Apostolic English High School
Nagpur, Maharashtra, India 03.2003 - 03.2004
Skills
Exchange Admin center
undefinedCertification
ITIL V3 Certified by EXIN year 2015
Timeline
Sr. IT End User Solutions Administrator
Evolent Health International (US Healthcare)
03.2020 - Current
IT Analyst
TCS (TATA CONSULTANCY SERVICES), Project: Microsoft (US)
01.2018 - 03.2020
IT Analyst
Tata Consultancy services (TCS), Project: Jaguar & Land rover (JLR) UK
09.2015 - 12.2017
Corporate Support Engineer
Atos Syntel, Project: Guitar Center (Mega Retail Store US)
04.2013 - 08.2015
Diploma in Electronics Engineering - Electrical, Electronics Engineering Technologies
Shri Datta Meghe Polytechnic
01.2007 - 02.2011
12th HSC - Science Education
Dr. Bower Apostolic Junior College
02.2005 - 02.2006
10th SSC - Science Education
New Apostolic English High School
03.2003 - 03.2004
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