Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Vistinia M Mason

Indianapolis

Summary

Dynamic professional with extensive experience in early childhood education at KinderCare Learning Centers, adept at curriculum development and fostering student engagement. Proven ability to implement safety protocols and provide emotional support, enhancing the learning environment. Strong communication skills and a commitment to promoting positive growth in children. Compassionate Daycare Assistant Teacher known for high productivity and efficient task completion. Possess specialized skills in early childhood development, behavior management techniques, and creative lesson planning. Excel in communication, empathy, and patience, ensuring positive interactions and fostering an environment conducive to learning and growth.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Daycare Assistant Teacher

KinderCare Learning Centers
Indianapolis
01.2024 - Current
  • I assist in the classroom with fundamental activities for growth and preparedness for school.
  • Participated in staff meetings and professional development workshops.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

BHA

Options Behavioral Health System
Indianapolis
08.2023 - 01.2024
  • Working in an acute care facility for behavioral and mental health. I work primarily in the kids' department, where I perform daily assessments, manage hygiene, laundry, meals, medications, and activities. We do small sessions of group sessions, but therapists and doctors mostly handle that. We only provide their basic needs until they get released from the facility, depending on their needs, however, some people's needs are more serious.

Dietary Aide/Server

Five Star Senior Living / The Forum at the crossing
Indianapolis
10.2022 - 06.2023
  • I worked in the dining hall as a server and aide. My job was to serve our residents three meals a day, and on some occasions, we would be responsible for setting up for events and parties at the facility. The main objective of my job was to feed our residents and keep the dining area clean and put together. Overall all we're the first people they see in the morning and the last people they see at night.
  • Assisted with preparation of snacks and other light meals.
  • Set up trays for patients upon request.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Prepared and served meals according to dietary guidelines.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Treated patients and team members with dignity and respect.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Packaged and bagged cooked food and prepared items.
  • Observed special diets prescribed by physicians or nutritionists.
  • Served specific meals to patients with special dietary needs.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Engaged with residents to provide positive and enriching experiences.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Followed dietary procedures in accordance with established policies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.

House Keeper

Self employed
Indianapolis
01.2000 - 09.2022
  • When I'm between jobs, I offer my personal cleaning services for people who don't have much time or money to do daily essentials. I've done everything from windows, floors, laundry, grocery shopping, dishes, and trash. I provide them with whatever they need within reason. I get paid hourly or we negotiate a price before hand and set up an agreement and contract to follow by.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.

Banquet Server

Jonathan Byrd's Cafeteria
Carmel
09.2019 - 09.2022
  • We serve our clients as we cater to their events.
  • Setting up for events and cleaning up afterwards.
  • Helping execute themed events as well, such as weddings, birthday parties, baby showers, anniversaries, corporate holiday parties, or just social group gatherings.
  • All in all, I pretty much did what was asked or needed of me by the event and job description.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage a positive dining experience.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Portioned, plated and garnished menu items to meet company standards.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Served beverages and appetizers to guests in an efficient manner.
  • Carried trays of food items from kitchen to dining areas.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Replenished buffet lines with fresh foods as needed.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Served food and beverages to customers.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Cleared away used plates and utensils following end of meal service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Stocked service stations with ice, napkins and straws.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Changed table settings between courses as necessary.
  • Inspected completed meals against individual orders to verify accuracy.
  • Provided refills on drinks as requested by customers.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Presented meal options to help patrons select food and beverages.
  • Set up stations for serving meals according to established guidelines.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Temporary Worker

Express Employment Professionals
Fishers
10.2020 - 10.2021
  • Work jobs assigned to you
  • Clock in on time
  • Maintain punctuality when arriving to a work site.
  • Clock manage and maintain your hours so that you're supervisor and you're express agent know.

Activity Coordinator Assistant

YMCA of greater Indianapolis
Indianapolis
02.2019 - 08.2019
  • I work in partnership with schools and the YMCA, providing before and after-school care. I also work at the summer youth camp in the summer.
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
  • Designed and distributed promotional materials for upcoming events and activities, increasing participation and engagement.
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Organized special events such as holiday parties, cultural celebrations, and educational workshops, enhancing the overall program offering.
  • Scheduled and coordinated events and activities.
  • Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
  • Monitored progress of participants to track measurable data for plan of care goals.
  • Talked to coworkers using computers, radios and other electronic devices.
  • Planned and facilitated special events such as holiday parties, field trips, and picnics.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
  • Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
  • Coordinated with parents to ensure the safety and well-being of all participants.
  • Administered first aid in emergency situations.
  • Planned programs of events or schedules of activities.
  • Ensured that all safety protocols were followed by staff members at all times.
  • Created lesson plans, arts and crafts projects, games, sports activities, and other educational programs.
  • Provided emotional support and encouragement to participants, fostering a positive and inclusive environment.

Brand Ambassador

Joellas hot chicken
Indianapolis
10.2016 - 04.2017
  • I'm working on the major events that we had. I also worked in a store, greeting and serving Customers.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Maintained professionality and efficiency while working closely with leadership.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Utilized social media platforms to promote brand and interact with audience.
  • Provided exceptional customer service to enhance brand reputation.
  • Engaged with potential customers, providing product information and answering queries.
  • Promoted positive company image through superior customer service experiences.
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.
  • Teamed with other demonstrators to put on large-scale promotions.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Trained new brand ambassadors, sharing best practices and brand values.
  • Represented brand at various trade shows and events, enhancing brand visibility.

Server

Khan's
Indianapolis
04.2015 - 07.2015
  • Responsibilities
  • I served as instructed, cleaned up promptly, and did whatever was asked of me. I helped in the kitchen, and at the end of the event, I helped pack up supplies such as lights, linens, glasses, chairs, etc.
  • Delivered food orders promptly and courteously.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stocked service areas with supplies during slow periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Garnished dishes and beverages to serve visually appealing menu items.

In Home Caregiver

Self Employed Private Care
Indianapolis
12.2005 - 01.2014
  • I worked for Mr Eddie Jackson till he passed away a few years back. I worked for him as his apprentice, and then he became ill, so I became his full-time live-in caregiver. I was with him every day till his passing.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Tracked and reported clients' progress based on observations and conversations.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Provided personal care and companionship to elderly individuals in their homes.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Assisted with client personal care needs to foster independence and well-being.
  • Participated in continuing education programs related to caregiving duties.
  • Observed physical and mental condition of clients and reported any changes to supervisor.
  • Assisted patients with personal care to alleviate burden on family members.
  • Transported clients to doctor's appointments and errands.
  • Organized client medications for timely administration.
  • Assisted clients with bathing, dressing and incontinence care.

Cashier/Sales Associate

T.J. Maxx
Indianapolis
10.2013 - 11.2013
  • Responsibilities: I rang up customers and cleaned up the store accordingly. I helped clean up and restock the store at night. I took the clothes and shoes back to their proper department.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Ensured compliance with all safety regulations within the store environment.
  • Discounted purchases by scanning and redeeming coupons.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Certificate - Phlebotomy

Indiana School of phlebotomy
Indianapolis, IN
03.2022

Associates - Business

ITT Technical Institute
Indianapolis
01-2013

Skills

  • Negotiation
  • Microsoft Access
  • Budgeting
  • Packaging
  • Retail sales
  • Microsoft Office
  • Workday
  • Training & development
  • Reception
  • Toddler Care
  • Materials management
  • Banquet Experience
  • Laboratory experience
  • POS
  • Warehouse experience
  • Microsoft Word
  • Materials handling
  • Baking
  • Communication skills
  • Clinical research
  • Catering
  • Older adults
  • Preschool experience
  • Washing
  • Quality control
  • Bartending
  • American Sign Language
  • Heavy lifting
  • Research
  • Caregiving
  • Order fulfillment
  • Manufacturing
  • Quality systems
  • Forklift
  • Programmable logic controllers
  • Customer service
  • Restaurant Experience
  • Clinical laboratory experience
  • Warehouse
  • Front Desk
  • Management
  • Data entry
  • Google Docs
  • Clinical trials
  • Phlebotomy
  • MS Office
  • Patient care
  • Early childhood education
  • Shipping & receiving
  • Hospitality
  • Oracle
  • Teaching
  • Catheter care
  • Experience with children
  • Medical terminology
  • Computer skills
  • Analysis skills
  • Distribution
  • Construction
  • Behavioral health
  • Experience working with students
  • Front Office
  • Server
  • Guest services
  • Windows
  • Cooking
  • Specimen collection / processing
  • RF scanner
  • Basic math
  • Microsoft Powerpoint
  • Developmental Disabilities Experience
  • Leadership
  • Classroom Management
  • Laundry
  • Event Planning
  • Infant care
  • Organizational Skills
  • First aid
  • Interviewing
  • Home health
  • Recruiting
  • Customer Service
  • Food Safety
  • Food Preparation
  • Child development
  • Classroom management
  • Safety protocols
  • Curriculum development
  • Behavioral assessment
  • Activity planning
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Positive reinforcement
  • Time management
  • Client engagement
  • Nutritional awareness
  • First aid certification
  • Emotional support

Certification

  • Driver's License
  • CDL
  • CPR Certification
  • Certified Phlebotomy Technician
  • CNA
  • First Aid Certification
  • Food Handler Certification
  • Certified Behavioral Health Technician

Timeline

Daycare Assistant Teacher

KinderCare Learning Centers
01.2024 - Current

BHA

Options Behavioral Health System
08.2023 - 01.2024

Dietary Aide/Server

Five Star Senior Living / The Forum at the crossing
10.2022 - 06.2023

Temporary Worker

Express Employment Professionals
10.2020 - 10.2021

Banquet Server

Jonathan Byrd's Cafeteria
09.2019 - 09.2022

Activity Coordinator Assistant

YMCA of greater Indianapolis
02.2019 - 08.2019

Brand Ambassador

Joellas hot chicken
10.2016 - 04.2017

Server

Khan's
04.2015 - 07.2015

Cashier/Sales Associate

T.J. Maxx
10.2013 - 11.2013

In Home Caregiver

Self Employed Private Care
12.2005 - 01.2014

House Keeper

Self employed
01.2000 - 09.2022

Certificate - Phlebotomy

Indiana School of phlebotomy

Associates - Business

ITT Technical Institute

Personal Information

Willing To Relocate: Anywhere

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Vistinia M Mason