Viswanadhan Anbalagan
Chennai
Summary
Dynamic professional with a proven track record at HTL LOGISTICS INDIA PVT LTD, excelling in customer relations and team leadership. Expert in problem-solving and decision-making, I successfully enhanced customer satisfaction through personalized service strategies, fostering strong relationships and optimizing operations for improved efficiency.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
Work History
Assistant Manager
MORRISON EXPRESS GLOBAL LOGISTICS INDIA PVT LTD
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Deputy Manager
HTL LOGISTICS INDIA PVT LTD
05.2007 - 02.2023
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
- Maintained friendly and professional customer interactions.
Education
BBA -
Arignar Anna Higher Secondary School
CHENNAI07-2011
Skills
- Customer service
- Team leadership
- Problem-solving
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
Timeline
Assistant Manager
MORRISON EXPRESS GLOBAL LOGISTICS INDIA PVT LTD
02.2023 - Current
Deputy Manager
HTL LOGISTICS INDIA PVT LTD
05.2007 - 02.2023
BBA -
Arignar Anna Higher Secondary School
Similar Profiles
Vikash GuptaVikash Gupta
Senior Manager at Express Global Logistics Pvt LtdSenior Manager at Express Global Logistics Pvt Ltd
PRAMOD KUMAR PRABHAKARANPRAMOD KUMAR PRABHAKARAN
Vice President Route Development USA/CANADA/CHINA at Sevenseas Global Express Logistics Pvt LtdVice President Route Development USA/CANADA/CHINA at Sevenseas Global Express Logistics Pvt Ltd
Santhosh Kumar Santhosh Kumar null
Intern at TRANS EXPRESS LOGISTICS INDIA PVT LTDIntern at TRANS EXPRESS LOGISTICS INDIA PVT LTD
Sumaiga SugunesanSumaiga Sugunesan
Analyst Data Steward at AstraZenecaAnalyst Data Steward at AstraZeneca
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon