VISWANADHAN NATARJAN
Kozhikode
Summary
Insightful Information Technology Manager with 6+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments and staff training.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
7
7
years of professional experience
Work History
IT Manager & System Administrator
Nirmala Hospital
12.2022 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Oversaw IT department operations and training.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
IT Support Associate (HIS Specialist)
Al Hayat International Hospital
11.2021 - 12.2022
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Collaborated with product development teams to provide valuable user feedback for future enhancements and upgrades.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
- Created, prepared, and delivered reports to various departments.
- Responsible for ensuring accuracy and efficiency in the medical record department
- End user training & Orientation for HIS software
- Supported team with knowledgeable administrative assistance.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
- Identified and resolved discrepancies and errors in customer accounts.
Implementation Associate
Aosta India Private Ltd
06.2018 - 11.2021
- Enhanced communication between departments by implementing standardized reporting procedures for implementations.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and processes.
- Received positive feedback from clients on the quality of service provided during the implementation process.
- Ensured compliance with industry regulations throughout each stage of implementation, mitigating any potential risks or delays associated with noncompliance.
- Identified potential obstacles early in the project lifecycle, allowing for proactive mitigation strategies to be put in place.
- Led user acceptance testing efforts, ensuring system functionality met or exceeded client expectations before final deployment.
- Resolved technical issues promptly, minimizing downtime during the implementation phase.
- Assisted sales team in crafting proposals for prospective clients based on their specific needs and desired outcomes.
- Created detailed project documentation, enabling efficient knowledge transfer and post-implementation support.
- Streamlined implementation processes for increased efficiency and reduced project completion time.
- Conducted thorough needs assessments to identify client requirements and tailor solutions accordingly.
- Worked closely with product development teams to provide valuable input on feature enhancements based on client feedback during implementations.
- Improved client satisfaction by effectively managing implementation projects and ensuring timely delivery.
- Provided comprehensive training to end-users, resulting in a more confident and knowledgeable user base.
- Developed strong relationships with clients, leading to successful collaboration and smoother project execution.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Education
MBA - Technology Management
Bharathi University
Coimbatore08-2018
Bachelor of Mechanical Engineering - Mechanical Engineering
Dr MGR University
Chennai06-2014
Skills
- IT asset management
- Technical troubleshooting
- Team development
- Implementation of Software
- End-user Training
- EMR training
- SQL Knowledge
- Database work Experience
- Project Scheduling
- Workflow Management
- Hospital Operation
- Training and Development
Timeline
IT Manager & System Administrator
Nirmala Hospital
12.2022 - Current
IT Support Associate (HIS Specialist)
Al Hayat International Hospital
11.2021 - 12.2022
Implementation Associate
Aosta India Private Ltd
06.2018 - 11.2021
MBA - Technology Management
Bharathi University
Bachelor of Mechanical Engineering - Mechanical Engineering
Dr MGR University
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