Viswanath Gupta
Chennai
Summary
Program Coordinator with 4.5 years of experience. Proven track record in completing various projects on time and within budget. Skilled in Project Management, Lean Six-Sigma, Root Cause Analysis, and Team Handling. Known for Decision Making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator II
Amazon Development Center
Chennai
09.2021 - Current
- Management of our end-to-end planning processes and workflows across the project
- Proposed to operate/setup CSRT to reduce operational cost while delivering high quality results
- Successfully on-boarded and expanded the team size from 2 to 5 with successful delivery by reducing 35% costs
- Analyzed productivity of the team by conducting time & motion study with a sample size of 45%
- Increased the baseline targets by 40% resulting in early delivery of the projects with more efficiency and resulting in 30% cost save
- Own and communicate demand insights to key cross-functional internal & external stakeholders
- Invent and simplify processes to ensure we are constantly improving operations for our internal and external customers
- Think big to identify strategies for distribution across multiple continents faster than ever before
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Track quality and utilization metrics & provide regular, formal & informal feedback to direct reports
Sales Manager
WhiteHat Jr
Mumbai
09.2020 - 09.2021
- Conduct market research to identify selling possibilities and evaluate customer needs
- Negotiate/close deals and handle complaints or objections
- Gather feedback from customers or prospects and share with internal teams for improvement services
Management Trainee
Concept Hospitality
Mumbai
08.2018 - 08.2020
- Managing and training the team for smooth operations
- Keeping track on the expenses and revenue of the outlets & performing audits
- Dealing with customers, including complaint handling & Ensuring customer satisfaction
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM
Hyderabad05.2018
Skills
- Program Management
- Operations Management
- Leans Six Sigma
- Root Cause Analysis
- Decision making
- Microsoft Suite
Certification
- Apr 2024 - SalesForce Automation, LinkedIn
- Jan 2024 - Lean Six Sigma - Yellow Belt, Amazon Learnings
- Apr 2020 - Introduction to Financial Modeling, Udemy
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Program Coordinator II
Amazon Development Center
09.2021 - Current
Sales Manager
WhiteHat Jr
09.2020 - 09.2021
Management Trainee
Concept Hospitality
08.2018 - 08.2020
Bachelor of Science - Hospitality and Hotel Administration
IHM
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