Viswanath Harikumar

• Lead a team of 7 consultants and mentor them in defining functionalities for customers and developing expertise as a domain consultant, mainly in the domain of Logistics and Supply chain management
• Participate actively in various ideation workshops to provide new features/applications that may solve actual business problems
• Research and prepare detailed competitive-analysis documents for a particular industry sector, which can be published internally/to customers
• Lead RFP discussions with prospective clients in articulating business problems and potential solutions

Projects: XPO Logistics and Canadian National Rail

• Analyze existing business workflows and systems associated
• For XPO, proposed new solutions/features for solving business problem faced by various business units within XPO focusing mainly on road transportation (FTL and LTL) and Last mile
• For CN, defined functionalities such as Terminal Management (Pre-gating and In-gating) for drivers, Communication between Drivers and dispatchers by suggesting features in the dispatch system, Pickup and Delivery management for drivers and related tracking
• Work closely with Client product managers (on-site) in understanding business use-cases and defining requirements
• Brainstorm constantly with Architecture team to come up with optimum solutions for the business problems
• Worked closely with the UX team to develop mock-ups
• Build user stories and groom them with development team members and QA team members for proper hand over from Product to Engineering
• Review the test cases prepared by the QA team
• Validate the changes before releasing the changes to Production environment
• Constantly monitor usage of the application using various BI reports and arrive at actual ROI

• Leading a team of Business System Analysts within India office by assigning projects, reviewing Functional Specification Documents, Test-case documents, etc
• Analyze and propose optimum solutions specific to various functionalities within the product for various clients and Enterprises
• Develop and provide Functional Specification Documents for
• Development/Technology teams within the organization
• Develop high-level test-case scenarios for the QA team and also carry out the functional testing of newly added features
• Coordinate and propose process-related solutions for Knowledge Center team within the organization
• Mentoring newly-added members to the team and working closely with US counterparts for successful and optimum implementation of new features to the financial platform
• Travel on-site to work with the developers and product team members to finalize the requirements and implementation design
• As a process coordinator, developed and maintained schedule for a team of ~40 members for successful and smooth running of Knowledge Center within the organization

• Ensure seamless transition of workflow amongst Computer Graphic Designers across all shifts, locations, and external vendors
• Actively involved in process restructuring of the firm
• Was a key member of the pilot team involved in testing of new facilities and services during process restructuring (Fast Track team)
• Provided valuable and insightful feedbacks at regular meetings during the pilot phase which has helped to fine-tune the new process
• Creation of computer-based data-driven and conceptual business graphics
• Apply quality control on documents, which include proofreading, creating graphic alternatives, enhancing visual appeal, and transferring content across templates