Viswanath Ramakrishnan

Project: Danske Bank, Denmark

Role: Onsite Functional Consultant

Modules: Oracle Learning Cloud

Responsibilities:

• It is an OLC implementation project where i stationed 10 months in client site worked with the stakeholders closely. Successfully rolled out the fusion learning platform for six countries, 20K+ users
• Conducted an early workshop program to all key persons in the project and provided them insights on the product functionality
• Designed the complete learning management process including learning initiatives, Pre-Requisites, Outcomes, learning assignments, Courses, Offerings and Activities with different types of contents
• Helped the customer in decommissioning their existing learning platform and worked with the technical folks in loading the history learning data into Fusion application
• Worked with customer in introducing modern tools like learning journeys
• Defined set of security rules in terms access to the courses based on countries and languages
• Delivered Design and Test Script documents. Conducted two rounds of user acceptance testing with the key users and remediated wherever the fix is required.
• Post go-live, supported the client on the hypercare phase in resolving some critical tasks.

Project: CSX Corporation, USA

Role: Functional Lead

Modules: Talent Management Suite - Goals, Performance, Career Development, Talent Review, Succession Management

Responsibilities:

• I am responsible for leading/implementing the module end to end.
• Understand the existing business process and recommend the Oracle best practices to the client
• Drive the Cloud map sessions with the client and detail them each business transactions
• Prepare the Fit-gap Document and get it signed off from the client
• Solve the client problem areas providing them the solutions
• Perform adhoc prototype sessions with CSX counterparts
• Prepare and review the Solution design, test case, user manual and configuration documents
• Provide trainings to the key stake holders and end users on the system

Project: Arqiva Group Limited, UK

Role: Managed Support Consultant (Offshore)

Modules: Oracle Learning Cloud and Oracle Cloud Talent

Responsibilities:

• I was part of managed support group in Arqiva. I was helping in solving the daily operational issues for HR and end users
• As a support consultant, I deliver presentations on the quarterly patch upgrades on new features and functionalities
• Involved in new initiatives, continuously improving the processes within Talent and Learning modules.
• Providing demos to the stakeholders and keep refining the process according to new policies
• Delivered the users with Test cases, conduct testing programs and migrate the new process into the production environment

Project: Alliance for a Green Revolution in Africa, Kenya

Role: Project Lead

Modules: Fusion - ORC, Core HR, Absences, Talent management, Learn, Helpdesk, Compensation and Integration with the third party vendor for payroll

Responsibilities:

• I am responsible for leading this project end to end. Handling the team members, allocating them the tasks and monitoring the system configuration
• Understand the existing business process and recommend the Oracle best practices to the client
• Prepare the Business Requirement Document
• Drive the CRP sessions with the client and detail them each business transactions
• Solve the client problem areas providing them the solutions
• Perform complete testing of the system configuration by doing different test cases
• Prepare and review the Solution design, test case, user manual and configuration documents
• Provide trainings to the key stake holders and end users on the system

Project: Al Babtain Group, Kuwait

Role: Team Member

Modules: Fusion - Core HR, Talent Management

Responsibilities:

• Joined in this project during the preparation for UAT phase.
• Configured the approval flows for each HR, LM and Employee actions in Transaction Console
• Configured the personalization required using HCM design studio, Structure, Page composer wherever required
• Created the eligibility profiles for both Goals and Performance modules
• Loaded the competency data into Model profiles associated with Job profile using HDL
• Created performance template section, performance flow and defined performance template in the system
• Conduct UAT session 1-1 with the client and clarify the queries
• Update the configuration against the feedback and deliver the same
• Prepared UAT scripts, User manuals and Set up document

Project: Etihad Railways, Abu Dhabi

Role: Onsite Consultant

Modules: Enterprise Performance Management System

Responsibilities:

• Responsible to set up their whole performance management processes in line with their Organization and Individual KPIs
• Reviewed their existing balance scorecards and fit it into the system
• Defined the performance process flows
• Defined the rating models
• Defined the eligibility validations for the different employee population
• Defined the performance templates
• Provided solution for incorporating the matrix manager role in the system
• Conduct CRP sessions and provide clarity on system functionalities to the end users
• Mapping the integration touch points with the legacy system where the Workforce records, assignment details, KPIs and competencies are stored
• Coordinate with the Technical consultants and Infra-structure teams to build the integration and hosting the system respectively
• Prepared the solution design, Test scripts, User manuals and set up document
• Support the end users after system roll out

Project 1: Centum Investments, Nairobi | Mar '2018 to Sep '2018

Role: Onsite Consultant

Project Type: Implementation

Modules: Taleo Business Edition(TBE), Fusion Core HR, Absences, Talent Management and integration between TBE-FUSION using REST APIs

Responsibilities:

• Sit with the key stakeholders and decision makers to understand the requirements and existing business processes
• Prepare Business requirement document and get it signed off
• Configure the system inline to the requirement and conduct CRP session with the system set up
• Define the Org. structure - Configure Enterprise HCM Information. Set the person number generation
• Configure Legal Entities, Business Units and Work structure. Load the data using HDL(Data Exchange)
• Configure approval flows for all the actions related to HR, Line manager and employee requests in transaction console
• Configure Absence types and plans. Coordinate with technical consultant for providing the logic to write Validation and Conversion fast formulas
• Define Goal Plans, Eligibility profiles, performance process flows, Sections and Templates
• Configured Requisition Template, Candidate application flow, Selection process, offer templates and approvals.
• Prepare Solution design, User scripts and manuals
• Coordinate with the Technical to perform integration between TBE -Fusion systems using Rest APIs

Project 2: Bukaka and POSO Energy, Jakarta | May ' 2017 to Oct '2017

Role: Onsite Consultant

Project Type: Implementation

Module: Fusion - Talent Management | Implementation Project

Responsibilities:

• Understand the client requirements and existing processes
• Fit in different types of scorecards into the fusion application
• Define eligibility profiles for different group of employees
• Define performance process flows
• Conduct CRP sessions and UAT sessions with the end users
• Prepare Solution design(RD 11) , Test scripts and User manuals
• Successfully roll out the system

Project 3: ADNOC Distribution, Abu Dhabi | Dec' 2016 to Mar' 2017

Role: Onsite Consultant

Project Type: Enhancement

Module: Goals and Performance management

Responsibilities:

• In this project, the client has come up with lot of policy changes in their performance management system.
• New set of competency framework was introduced
• Introduction of Performance rating Calibration process
• The eligibility criteria was changed and accordingly the system is supposed to function
• Reviewed all the policy changes and configured the system accordingly
• Conducted the CRP sessions and clarified the queries related to business process
• Conducted Key user training, UAT sessions
• Prepared the required documents and rolled it out

Project 4: EROTON, Lagos | Oct '2016 - Nov '2016

Role: Onsite Consultant

Project Type: Implementation

Module: Core HR, Absences, Talent management and Taleo Business edition

Responsibilities:

• Understand the customer requirements and configure the system accordingly
• Configured Enterprise structure, Work structures
• Configured the approval processes for the different transactions
• Configured the absence types and plans
• Configured the performance templates and linked the required components
• Configured Requisition template, Application flow, Selection process, Offer template and approvals
• Configure Security profiles and Role provisioning
• Conduct CRP sessions, UAT sessions and successfully rolled out the system

Product: Synergita, Continuous HR Performance Management Software

• Supporting the sales team in terms of providing product demos at all levels
• Contribution in proof of concept, setting up the test environment – prospect specific
• Travelling with sales team for conferences, product exhibitions and prospective meetings
• Implemented the product for six esteemed customers and supported for ten plus odd customers across verticals
• Getting involved in kick of calls and gather requirements from the clients
• Setting up the tenant and import the client data
• Customizes the forms and fields as per customer need
• Understands the processes and construct the workflows as per customer requirement
• Imports the customer templates (KRAs/KPIs and competencies) across designations/tracks/roles & department
• Configuring the privileges according to user roles and relationships
• Provide trainings for end users which includes HR panel, Managers and employees
• Being a support engineer, I am an end-user of Freshdesk Help-desk software
• Resolve the tickets and adhere to the SLA fixed
• As part of Account management, gets involved in monthly customer success program
• Provide trainings to sales team on software upgradation periodically

• Provide technical and presales consultation for HBS products (Vendor management system, Mobility solution)
• Close coordination with the Sales team for the client demo and POC.
• Respond to RFPs / RFI / RFQs and assist customers/prospects to choose the right solution
• Gather & understand the requirement and communicate it to the Delivery team
• Documentation - Planning, As-Is, To-Be / Gap / Need Analysis
• Supporting in cost & effort estimation
• Do R & D on Market requirements and conduct Competitor Analysis.
• Developing Marketing Collaterals and preparing customized presentations, brochures etc.
• Educate & update the Sales team on the product enhancements
• Participated in seminars, conference for Technology trend awareness
• Exhibiting the product in shows and try to convert the audience to customers
• Provide Technical support for customers in pre/post-implementation of product