Viswanath Valasingam
Bengaluru
Summary
An adaptable certified agile leader with 17 Years of IT techno managerial experience. 8 Years of leadership experience in Product Manager/ Development Manager roles in delivering exceptional IT products with strong knowledge in Banking domain.
Overview
17
17
years of professional experience
6
6
Certifications
Work History
Product Manager
Danske IT And Support Services India Pvt Ltd
01.2018 - Current
- Orchestrated implementation of Availability, Capacity ,Security, and Incident Management processes, resulting in significant reduction of service delivery issues and improved customer satisfaction
- Led Incident,Problem management & change management initiatives across IT tribes
- Ensured regular service health checks & ITRSCA reviews performed in collaboration with IT risk security officers and the outcomes of the findings are actioned by the respective the IT service owners
- Designed and directed effective communication and feedback system to allow for better collaboration between IT service tribes, customer service, and other departments
- Participate in major incident review (MIR) meetings and ensure outcomes of RCA are performed
- Create dashboards that gives overview of IT service governance status on - Incident resolution, Resolution SLA, Response SLA, MTTR, User Satisfaction
- Identify improvement tasks using Trend analytics, Pareto principles
- Implemented best practices around High availability, Reliability and Proactive monitoring
- Manage the Performance Management cycle, objective setting, development and career planning, performance appraisal and rewards & recognitions.
Team Manager
Danske IT And Support Services India Pvt Ltd
06.2015 - 04.2018
- Owned, managed, and scaled the Bank Loan Core Systems to support Danske Bank Loan Financing - including life cycle management of core capabilities like loan calculation, redemption, rollover, invoices & funding
- Collaborated with country business heads, IT stakeholders and Architects to build product vision, roadmap, benefit case and translate them into product backlog
- Delivered Danske Bank's key strategic initiative to attract more investors and have stable & secure funding in Swedish mortgage business, adding upto 100bn SEK
- Responsible for ABR & QBR planning and participate in Tribe Sync meetings to align and execute the product vision
- Developed and prioritized product roadmap that aligned with broader organization strategy
- Responsible for prioritization of product backlog, Refinement with scrum teams
- Run Bi-Weekly Sprints and keep squad motivation high in achieving sprint goals
- Led 12-person global squad, based out in multiple geographies - Denmark, Lithuania, India)
- Worked closely with journey squads in building Nordic Banking Platform for mortgage loans.
Technology Lead
Infosys
- Worked with RBS in delivering core banking application migration project as Technical Lead.
Lead Developer
ITC Infotech
- Worked as a Mainframe developer in various Banking & Financial applications.
Mainframe Developer
IBM India Pvt Ltd
- Developed & Maintained IBM internal employee reimbursement application WWER as a Mainframe developer.
Education
Bachelor of Engineering - BE - Electronics and Communications Engineering
JNTUH College of Engineering Hyderabad
Skills
Agile/Scrum
undefinedCertification
Certified SAFe 5 Product Owner
Accomplishments
- Implemented IT Service Management policies,procedures, and standards to ensure consistency & quality of service delivery
- Expert in eliminating legacy/operational cost, Automated manual involvement in key regulatory reports and operational tasks
- Supervised multiple global teams consisting of 50 members
Passions
Looking forward to work with customer centric organization that enables me to create better products and delivery processes to the customers.
Timeline
Product Manager
Danske IT And Support Services India Pvt Ltd
01.2018 - Current
Team Manager
Danske IT And Support Services India Pvt Ltd
06.2015 - 04.2018
Technology Lead
Infosys
Lead Developer
ITC Infotech
Mainframe Developer
IBM India Pvt Ltd
Bachelor of Engineering - BE - Electronics and Communications Engineering
JNTUH College of Engineering Hyderabad
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