Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages Known
Work Availability
Timeline
Other Skills
Generic
Viswanathan MS

Viswanathan MS

Chennai

Summary

Dynamic and results-oriented professional with extensive experience in cross-functional domains, specializing in people management and team leadership at the mid-management level. Proven ability to lead diverse teams and drive organizational success through effective communication and strategic planning. Committed to contributing expertise and dedication to esteemed organizations in roles that leverage strong leadership and interpersonal skills. Focused on fostering a collaborative work environment that enhances team performance and achieves business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager - II

ICICI Prudential Life Insurance Limited
01.2024 - 05.2025
  • - Worked in a lead position managing the Payouts team in managing the Insurance Payout and Claims Processing.
  • - Monitoring the payouts system like Surrender, Excess Refund and ensuring timely disbursement within the agreed TAT.
  • - Regular Audit Checks are conducted to identify and provide actual process guide in such error area based on agreed SOP.
  • - Coordinate with HO teams and presenting Virtual meetings to discuss on process updates,TAT and Process automation.
  • - Daily, Weekly and Monthly MIS Dashboards are published at Management Levels.
  • - MIS Dashboards projecting TAT ageing cases and a platform to work on the ageing cases to reduce TAT breach.
  • - Timely Processing of Claims on TAT basis to ensure on time settlement to the nominee.
  • - Processing of Annuity/Pension Payouts for the customer and activation of Life Verification Certificate.
  • - Automation of Re.1 authentication in customer account for faster payout process by linking the PAN with NSDL portal.
  • - Frequent process and Refresher training are done to ensure knowledge gaps are filled and the team is equipped.
  • Key Result Areas:

Assistant Manager

Hexaware Technologies Limited
02.2022 - 12.2023
  • - Handling Team strength of 20 members which include TL and Analysts in Payments Process.
  • - Involved in monitoring the overall activities of the team and driving the team for achieving the client requirements.
  • - Conducting interviews and organizing process Training and assessments for new Joiners.
  • - Conducting Monthly appraisals and sharing feedback to the team on improvement areas.
  • - Preparing monthly reporting activities like MBR, KPI metrics, KRI metrics, Senior Management Reports to the management.
  • - Reaching out to user level concerns in areas of challenges they face in process orientation and knowledge gaps and assisting them in providing them refresher training.
  • - Handling Production and doing regular BAU activities in the event of Volume trigger.
  • - Meeting client requirement on a regular basis and adapting to the changes required to deliver the best required outputs.
  • - Internal cross training are conducted and if required those resources are used for supporting the volume closures.
  • - Liaising with central bank and its beneficiary bank on various client payment queries
  • Swift codes, message types, fund transfer flow.
  • Key Result Areas:

Team Leader

Hewlett Packard Enterprise Pvt. Ltd.
07.2017 - 02.2022
  • - Ensuring that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders
  • - Currently managing two regions process with a 10 members team for both EMEA and APJ regions
  • - Leading the Quality Team based on HPE customer region requirements; working on SAP (S&D) environment, procedure is SOS sales processing.
  • - Obtaining information & creating quotes based on customer requirements & commencing the sales regarding the expected orders thus maximizing profits
  • - Confirming with sales that if the created quotes are eligible to be converted to orders; coordinating with work of sales department for implementing fulfillment of contracts
  • - Coordinating with Internal Compliance Team and taking steps to reduce errors in the process
  • Key Result Areas:

Senior Associate

Standard Chartered GBS Pvt. Ltd.
05.2015 - 07.2017
  • - Worked in trade sanctions operations for the UAE and other Gulf countries, checked trade documents and trade-related data relating to the transactions, as well as conducted thorough Trade sanctions check before being issued
  • - Referred transactions containing the real alerts to L2 (Level2) and post approvals released/rejected transactions
  • - Prepared daily EOD reports on transaction progress and distributed them to the CPC (country level heads and teams), with comments that improved the reports' structure
  • - Submitted a list of repetitive hits to the List Management Team for review and approval, after which the hits are examined for volume reduction
  • - Acted as a liaison between the Trade Operations Team & L2 and resolved difficulties that arose during transaction processing
  • - Trained & mentored new staff; worked with a TAT to perform transactions well before the cut-off time and assessed queues on a regular basis.
  • Key Result Areas:

Process Associate

Tata Consultancy Services
10.2010 - 05.2015
  • - Screened payments intended for the OFAC (Office of Foreign Asset Control) at all Citibank facilities to ensure that they comply with UK sanctions
  • - Generated payments for Citibank European customers as part of the Citibank Fund Transfer Programme (Frankfurt, Dublin, and London Branches)
  • - Prevented funds from being transmitted to nations or entities that are sanctioned by the United Kingdom; kept track of payments that ended up in the Sanctions Queue and identified them
  • - Verified and authorized payments in the OFAC queue, confirmed that all payments are received before the cut-off time
  • - Prepared daily and monthly login and logout reports to ensure that team members arrive on time for their shift
  • - Performed new hire training and mentoring the team with new process updates and inbuilt controls.
  • - Involved in UAT testing and COB teasting on critical scenarios there by securing the process TAT and earning client recognition.
  • Key Result Areas:

Junior Executive

Sundaram Finance Limited
06.2008 - 10.2010
  • - Used business data to create a daily Insurance Management Information System (MIS); worked with regional coordinators from different regions to prepare MIS in a timely manner
  • - Performed data collection and consolidation across all insurance products
  • - Administered incentives for sales associates from regional offices across India; ensured branch incentive tops every quarter.
  • Key Result Areas:

Accounts Assistant

Indian Institute of Packaging
10.2006 - 06.2008
  • - Spearheaded and controlled all branch accounts for business transactions, as well as generating daily reports
  • - Coordinated with head office on issues such as financial transfers and account management. Updated business transactions and synchronized accounts in Tally System on a daily basis well as participated in the deduction of Tax Deductible at Source
  • Key Result Areas:

Education

Master of Business Administration -

National Institute Of Business Management (NIBM)

Certified Genesis Accountant - undefined

Genesis Tally Academy

Bachelor of Commerce - undefined

T.S. Narayanaswamy College of Arts and Science

Diploma in Business Management - undefined

ICFAI University

Skills

  • Proficient in Skype communication
  • Team management
  • Problem-Solving Teamwork
  • Communication
  • Time Management
  • Critical Thinking
  • Team Work
  • Adaptability
  • Reporting
  • Active Listening
  • Creativity
  • Staff management
  • Shift scheduling
  • Hiring and Recruitment
  • Coaching and mentoring
  • Cross-functional teamwork

Accomplishments

  • Certificate for Star Performer Award received in TCS for Good Performance
  • Certificate for Good Performance Award received in Standard Chartered Global Business Services
  • Certificate for Yellow belt received in Hewlett

Packard Enterprise(HPE) for the assigned project

  • Certificate for Lean Six Sigma Received in

Hexaware Technologies for process automation

Certification

  • Certifications for Yellow Belt
  • Certifications for Lean Six Sigma
  • Certifications for Tally

Languages Known

English & Tamil

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager - II

ICICI Prudential Life Insurance Limited
01.2024 - 05.2025

Assistant Manager

Hexaware Technologies Limited
02.2022 - 12.2023

Team Leader

Hewlett Packard Enterprise Pvt. Ltd.
07.2017 - 02.2022

Senior Associate

Standard Chartered GBS Pvt. Ltd.
05.2015 - 07.2017

Process Associate

Tata Consultancy Services
10.2010 - 05.2015

Junior Executive

Sundaram Finance Limited
06.2008 - 10.2010

Accounts Assistant

Indian Institute of Packaging
10.2006 - 06.2008

Certified Genesis Accountant - undefined

Genesis Tally Academy

Bachelor of Commerce - undefined

T.S. Narayanaswamy College of Arts and Science

Diploma in Business Management - undefined

ICFAI University

Master of Business Administration -

National Institute Of Business Management (NIBM)

Other Skills

  • Preparation Of MIS Reports and Dashboards for Forecasting Business.Weekly/Monthly Dashboards.
  • MBR(Monthly Business Reviews) for CITI Business Process to highlight the monthly Performance.
  • Certified Internal Audit in conducting IQMS Process Audit,Checking and finding the Root Cause Analysis(RCSA) to highlight cause and effect of the errors in the process.

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Viswanathan MS