Hi, I’m
Viswasahithi Bompada
Account payable operations analyst
HYDERABAD
Summary
Results-driven Accounts Payable Operations Process Analyst with 7 years of comprehensive experience in invoice processing and vendor relationship management. Currently leveraging expertise at Accenture Private Solutions to enhance financial operations and streamline processes. Cross-trained in accounts receivable, with a strong proficiency in SAP ERP and advanced Microsoft Excel capabilities. Recognized for developing and maintaining strong vendor relationships, ensuring timely payments, and optimizing operational efficiency. Adept at identifying and implementing process improvements to drive productivity and accuracy within financial operations.
Overview
8
years of professional experience
4
Languages
6
years of post-secondary education
Work History
Accenture Solutions Private Ltd
Operational Process Analyst
07.2019 - Current
Job overview
- Handled critical vendors in order to minimize risk of the delayed payments and queries.
- Processed more than 2500 invoices per month on an average with 99.9% accuracy .
- Produced documentation outlining process improvement solutions.
- Conducted walk-through demonstrations of proposed process changes.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
- Identified bottlenecks within workflows, implementing solutions that bolstered overall throughput capacity.
- Streamlined business operations through the development of comprehensive process maps and documentation.
- Processed management reports on monthly basis through effective collaboration with various departments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Delivered successful process improvement initiatives, resulting in reduced cycle times and increased productivity.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
- Enhanced team performance by providing ongoing training and support on new processes and tools.
- Optimized resource allocation through an in-depth understanding of organizational needs and capabilities.
- Facilitated change management efforts by effectively communicating the benefits of proposed alterations in established processes.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Collaborated closely with stakeholders during each phase of project planning and execution for maximum buy-in and success rate.
- Identified and analyzed project risks and developed mitigation strategies.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Been a team player in the team, helped people to gain knowledge with me via knowledge transfer programs.
Franklin Templeton Investments
TA Customer Operations Representative
10.2018 - 05.2019
Job overview
- Technical Support and Problem Solving: Provide first-level technical support to customers via various channels (phone, email, chat)
Troubleshoot and resolve technical issues or escalate complex problems to appropriate teams
- Customer Relationship Management: Act as the primary point of contact for assigned customers
Build and maintain strong relationships to ensure customer satisfaction and retention
Conduct regular check-ins and gather feedback
- Account Management and Product Knowledge: Monitor customer accounts to ensure effective utilization of products or services
Maintain in-depth knowledge of company offerings and provide product demonstrations or training as needed
Assist in contract renewals and identify upselling opportunities
- Documentation and Reporting: Maintain accurate records of customer interactions and technical issues in the CRM system
Prepare regular reports on customer status, issues, and satisfaction levels
- Onboarding and Implementation Support: Assist in the onboarding process for new customers
Guide customers through product or service implementation
Ensure smooth transition from sales to ongoing support
- Process Improvement and Cross-functional Collaboration: Identify areas for improvement in customer support processes
Collaborate with other departments to enhance customer experience and streamline operations
- Service Level Agreement (SLA) Management:Monitor and ensure compliance with established SLAs
Take proactive measures to address potential SLA breaches
Handle escalated customer issues or complaints professionally and effectively
Genpact India Pvt Ltd
Accounts Payable Clerk
12.2016 - 10.2018
Job overview
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Mitigated risk of fraud by establishing stringent verification processes for new vendors.
- Strengthened internal controls, conducted periodic reviews of accounts payable transactions for compliance.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Increased department transparency, developed comprehensive monthly reports detailing accounts payable activity.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Implemented new accounting processes to decrease spending and work flow downtime.
Education
Velagapudi Ramakrishna Siddhartha CollegeVijayawada,Andhra Pradesh
MBA from Finance, Marketing
10.2014 - 08.2016
P.B. Siddhartha College Vijayawada, India
from Commerce
11.2012 - 08.2016
Skills
Invoice Processing and Validation
Availability
See my work availability
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPaid sick leaveWork from home optionPaid time offPersonal development programsTeam Building / Company RetreatsHealthcare benefitsTimeline
Operational Process Analyst
Accenture Solutions Private Ltd
07.2019 - Current
TA Customer Operations Representative
Franklin Templeton Investments
10.2018 - 05.2019
Accounts Payable Clerk
Genpact India Pvt Ltd
12.2016 - 10.2018
Velagapudi Ramakrishna Siddhartha College
MBA from Finance, Marketing
10.2014 - 08.2016
P.B. Siddhartha College
from Commerce
11.2012 - 08.2016
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