Viswasam John

Job Role : Director of operations & Sales

My role being the director of operations & Sales

I have performed my duties in acquiring new clients for Staff Augmentation along with Vendor management.

1. Client Acquisition and Relationship Management:

• Developed and execute d strategies to acquire new clients and expand the company's presence in the IT staff augmentation market.
• Build and maintain long-term client relationships by understanding their needs and offering tailored solutions.
• Collaborate with the team to negotiate contracts, close deals, and achieve revenue targets.
• identified potential business opportunities.

2. Vendor Management:

• Established and nurtured partnerships with IT vendors and staffing providers to ensure a consistent supply of high-quality talent.
• Negotiate terms and agreements with vendors to optimize costs and service quality.
• Monitored vendor performance to ensure compliance with company standards and client requirements.

3. Reporting and Strategic Planning:

• Prepared and presented regular reports on sales performance, operational metrics, and market trends to the CEO.
• Contributed to strategic planning by providing insights into market conditions, operational challenges, and growth opportunities.

As a VP Sales at Deltacubes Key Responsibilities were Sales and Client Acquisition Business Development Operational Coordination Leadership and Strategy

Deltacubes is a dynamic IT services and consulting company specializing in IT staff augmentation, vendor management, and direct hiring. With a strong focus on connecting skilled professionals with Tier 1 companies and multinational corporations (MNCs) in India, the United States, and Australia, Deltacubes serves as a trusted partner for system integrators and global enterprises across diverse tech skills.

The Vice President of Sales & Business Development will be a key strategic leader responsible for driving client acquisition, managing business development initiatives, and overseeing the coordination of IT staff augmentation services. The role requires a deep understanding of the IT services landscape, exceptional client relationship management skills, and expertise in collaborating with talent acquisition teams to fulfill staffing needs effectively.

The successful candidate will play a pivotal role in expanding Deltacubes’ client base, building long-term relationships, and ensuring seamless delivery of staffing solutions across India, the US, and Australia.

• Develop and execute strategic sales plans to drive business growth and achieve revenue targets.
• Identify and establish relationships with Tier 1 companies, system integrators, and MNCs across India, the US, and Australia.
• Conduct market research to identify new opportunities, emerging trends, and potential clients.
• Lead contract negotiations and secure long-term partnerships with clients for IT staff augmentation and direct hiring services.
• Build and maintain a robust pipeline of potential clients and business opportunities.
• Collaborate with internal teams to design and deliver tailored staffing solutions that meet client needs.
• Represent Deltacubes at industry events, networking forums, and conferences to enhance brand visibility.
• Drive cross-border business initiatives to expand market presence in the US and Australian markets.
• Partner with the Talent Acquisition team to ensure timely and efficient onboarding of candidates for client requirements.
• Oversee vendor management processes and maintain relationships with key partners.
• Monitor the performance of staff augmentation services, ensuring client satisfaction and adherence to service level agreements (SLAs).
• Provide leadership, mentorship, and guidance to the sales and business development team.
• Develop and implement best practices for sales operations and client engagement.
• Track and report on sales metrics, market trends, and performance against business goals.
• Contribute to the development of company-wide strategies to enhance service offerings and market positioning.

As a Senior Prosthetic & Orthotic Technologist I have played a pivotal role in designing, fabricating, and fitting prosthetic and orthotic devices to improve the quality of life for patients with physical disabilities.

This role has involved me to collaborate with medical professionals, educators, and students in an academic environment, combining patient care with teaching and mentorship responsibilities.

In-Charge – Orthopedic Appliance & Rehab Centre

As an In-Charge of the Orthopedic Appliance & Rehab Centre will oversee daily operations, manage a multidisciplinary team, and ensure the efficient delivery of high-quality rehabilitative care and orthopedic appliances to patients.

This role has created a strong leadership in me to maintain technical expertise, and a commitment in improving patient outcomes through personalized care and advanced rehabilitation technologies.

• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.

• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.

• Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Facilitated sales growth by upselling products and services based on customers'' needs and preferences.
• Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.

As a Prosthetic Technician at King Abdullah Bin Abdulaziz Hospital,I was responsible for the design, fabrication, fitting, and maintenance of prosthetic and orthotic devices to enhance patients' mobility and quality of life. You collaborated with healthcare professionals to deliver high-quality, patient-centric solutions tailored to individual needs.

• Designed and constructed prosthetic and orthotic devices based on prescriptions and patient-specific requirements.
  Utilize advanced tools and techniques to ensure precision and durability of devices.
  
• Assist in patient fittings, making necessary adjustments to ensure comfort, functionality, and alignment of devices. Communicate effectively with patients to understand their needs and provide education on device usage and maintenance.
  
• Worked closely with orthopedic surgeons, physiotherapists, and other medical professionals to ensure optimal outcomes.
  Participate in multidisciplinary meetings to discuss patient progress and necessary adjustments.
  
• Performed regular inspections and repairs of prosthetic and orthotic devices to maintain their functionality. also stayed updated on material advancements and implement improvements in device designs.
  

As a Prosthetic & Orthotic Technician, was a key contributor to the development, customization, and maintenance of prosthetic and orthotic devices designed to improve the mobility and quality of life for individuals with physical disabilities. precision, technical expertise, and a strong commitment to patient care.

• Strong knowledge of anatomy, biomechanics, and material science.
• Proficiency in using hand tools, power tools, and specialized fabrication equipment.
• Detail-oriented with a focus on precision and quality.
• Ability to work collaboratively in a multidisciplinary team.
• Problem-solving skills and a proactive approach to addressing challenges.

Achievements:

• Successfully contributed to enhancing patient mobility and quality of life through custom prosthetic and orthotic solutions.
• Maintained high standards of craftsmanship and technical accuracy in all devices produced.
• Strengthened organizational reputation through reliable, compassionate service.