Viswavikram K

• Expertly managed GLOSS production environment, ensuring 24/7 availability for critical trading operations.
• Directed incident management for GLOSS, leading root cause analysis and coordinating service restoration.
• Validated all GLOSS application releases, ensuring zero downtime during transitions to production.
• Authored comprehensive technical documentation and SOPs to enhance team efficiency.
• Executed daily health checks and EOD processes, securing data integrity for financial operations.
• Automated routine tasks on GLOSS platform with scripting, reducing manual effort significantly.
• Followed Standard Operating Procedures (SOPs) to reduce time to resolution for L1/L2 teams.
• Managed stakeholder communication during Major Incidents (P1/P2), providing clear technical updates to Business Traders and Risk Managers.
• Conducted post-mortem meetings to analyze system outages and defined long-term preventive actions in collaboration with development teams.
• Mentored junior engineers in GLOSS architecture and financial concepts to strengthen the support team.
• Led the large-scale migration Geneos to Dynatrace by deploying OneAgent across all host entities.
• Designed and implemented high-impact production dashboards to visualize real-time system health, providing stakeholders with actionable insights into application performance
• Configured comprehensive log and file monitoring strategies to capture critical system events and file integrity changes, enabling faster identification of underlying infrastructure issues.
• Created alerting framework by defining precise critical and warning thresholds for key performance indicators, ensuring proactive notification before service degradation occurs.

Credit Suisse - Risk Applications Support

• Oversees daily batch operations and data ingestion for Risk Data Store utilizing Autosys.
• Ensures timely delivery of critical exposure data for regulatory and internal risk reporting.
• Conducts technical troubleshooting to resolve major incidents within RDS environment.
• Maintains integrity of 'Golden Source' risk data to prevent reporting delays.

Bank of Montreal - Production support

• Executed end-to-end weekend production changes and infrastructure upgrades, achieving zero impact on Monday operations.
• Collaborated with Change Management board to review high-risk modifications and approve necessary adjustments.
• Served as technical lead for weekend changes, ensuring informed progress to management and decision making.
• Conducted post-implementation validation to confirm successful deployment of system patches and application releases.

• Initially joined ASAP Technologies as consultant with TCS and transitioned to permanent position in TCS for valuable contributions to project.

Deutsche Bank - Autobahn FO.

Reporting and Production Support

• Logged, categorized, and resolved basic technical issues via ServiceNow as primary incident management contact.
• Generated and distributed daily operational and regulatory reports to business stakeholders.
• Ensured all data feeds complied with strict internal and external SLA requirements.