Visweswar Ramamurthy

A detail-oriented financial analyst with a strong background in financial modeling and data analysis seeking budgeting, forecasting, and strategic planning skills to leverage toward driving the financial performance and contributing to business success at DELL. Dedicated fully to providing actionable insights and fostering data-driven decision-making. Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company.

• Received award for getting maximum CSAT’s (Customer Satisfaction) at Minacs
• Received “Trendsetter” Award thrice for giving more than 140% productivity [ at ANZ]
• Received “Zero Hero” Award twice for Accuracy in processing & consistency in achieving targets even during high workload. [At ANZ]
• Received “Extra Miler” Award for Training a higher-grade employee. [At ANZ]
• Introduced short cut keys which help in saving time and Error free transaction processing. [ At ANZ]
• Best Employer award in DELL.

• Client Technical Support, 11/2015, 09/2024, Dell Tech Concierge – Supporting US customers on DTC client and end to end resolution
• US NON-TERMS AND CHARGE BACK, Worked on US chargeback both Fraud and Non-Fraud Worked on TC 40 and Ethoca orders on chargeback Currently working on US Non-Terms Collections with below responsibilities An analysist for the root cause for open debits and contacting customers to recover payment. Reviewing the global ledger in search of issues and working together with internal stakeholders until the issue is fully resolved. Reporting and analyzing data on Debit/Credit volume and trending AR on Global ledger, on a weekly basis. Reconciliation of unapplied cash with invoices and working with stakeholders to close accounts. Trained on Collections, Credit card charging and Receipt applications in USA and Canada. Scheduled all meetings and chaired calls with the internal stakeholder and leaders to inform the root cause of issues and tracked up on concerns team to meet quarterly closures. Handling escalation email, supporting and training colleagues, providing weekend support to IT for application testing Providing end-to-end resolution with regular follow-ups for queries from care, sales, IT team, or from escalated customers. Better relationships with the team as I take part in various team-building activities.

• Father's Name: V.R. Murthy
• Date of Birth: 07/16/1983
• Nationality: Indian
• Marital Status: Married

• Participating actively in the achievement of team goals and taking responsibilities voluntarily to improve the team performance and ensure team goals are met.
• Identifying and forwarding suggestions for improvements to work place practices, procedures, policies and processes.
• Supporting other team members when required, sharing knowledge, proactively participating in team meetings.
• Trained new joiners and actively participated in team building activities.
• Suggested process improvement techniques.
• To ensure 100% SLA in terms of production and quality.
• Working on FSR for US, Canada and EMC
• Sending FSR Report monthly
• Supporting on US And CAN mailbox and working on escalations
• Supporting credit card domestic for EMC queries

• BCA: KLE S. NIJALINGAPPA COLLEGE
• P.U.C: KLE S. NIJALINGAPPA COLLEGE
• S.SL.C: V.V.S Sardar Patel High School