Confidential (BedRock) - technology enabled marketing and sales organization, 03/20/2017 - Present, 5, Sr Software Engineer & Technical Consultant, Is a technology-enabled marketing and sales organization with a focus on fine and specialty chemicals. Helps to understand your unique business to create a true partnership & identify new approaches by help of dedicated product and industry experts help you. It helps to get Genuine Partnership & continuity Business Agility., MS CRM On-Premise 2013,2016,2018, D365, JavaScript, customization, Workflow, Plug-in, Power Platform and more., Part of whole Project journey (Start from Requirement gathering to project go-live and BAU support activities. Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects. Customized Sale module and entities of leads, account, contact and opportunities according to the business process. Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard-based reports. Handling customer experience Bedrock - Dynamics 365 Application support, 09/04/2019 - Present, 1, Sr software Engineer & Technical Consultant, Is a technology-enabled marketing and sales organization with a focus on fine and specialty chemicals. Helps to understand your unique business to create a true partnership & identify new approaches with the help of dedicated product and industry experts help you. It helps to get Genuine Partnership & continuity Business Agility., MS CRM On-Premise 2013,2016,2018,2019 D365, JavaScript, App support application, Issue Tracker., Identifying the issue and root cause. Fixing the issues, unit testing, QA release & production release and support. Communicate with users directly through chat and providing the resolution. Acted as a Technical and functional support in the project.