- 10+ years of experience in customer service, sales, and branch operations at Ujjivan Small Finance Bank.
- Expertise in liability & asset products including group and individual loans.
- Strong skills in cross-selling financial products to drive revenue growth.
- Proven track record of ensuring smooth daily operations with strict compliance adherence.
- Successfully managed dual roles as Customer Care Executive and Branch Operations In-Charge.
- Recognized for multitasking, service excellence, and achieving business targets consistently.
1Branch Operations Management
2Customer Relationship Management (CRM)
3Liability Products (Savings, Current, Fixed
Deposits)
4Asset Products (Group & Individual Loans)
5Cross-Selling & Up-Selling Financial
Products
6Regulatory Compliance & Audit
Preparedness
7Team Supervision & Staff Coordination
8Cash Handling & Transaction Monitoring
9Complaint Resolution & Service Excellence
10Business Development & Target
Achievement
11Risk Assessment & Loan Processing
12Communication & Interpersonal Skills
01/06/95, Male
Achieved the title of Best Customer Relationship Officer seven times within a single year
Belgaum, Karnataka
Meena General Store, 05/25 - 05/25, During my internship at Meena General Store, I assisted in day-to-day retail operations including inventory management, billing, and customer interaction. I supported the store in organizing stock, maintaining records, and handling payments. I also learned basic retail accounting, improved communication skills, and developed a better understanding of sales strategies and customer service in a local retail setting.
Dedicated banking professional with 10+ years of experience in customer service, sales, and branch operations at Ujjivan Small Finance Bank. Expertise in Liability products & Asset products like managing group and individual loans, cross-selling financial products, and ensuring smooth daily operations. Held dual roles as Customer Care Executive and branch operations in-charge. Proven ability to multitask, deliver service excellence, and drive results. Seeking further growth in the banking sector.