Summary
Overview
Work History
Education
Skills
Personal Details
Languages Known
Certifications
Current Location
Internships
Summary
Accomplishments
LANGUAGES KNOWN
Certification
Timeline
Generic
VITHOBA MANJUNATH UPPAR

VITHOBA MANJUNATH UPPAR

Belgaum

Summary

- 10+ years of experience in customer service, sales, and branch operations at Ujjivan Small Finance Bank.

- Expertise in liability & asset products including group and individual loans.

- Strong skills in cross-selling financial products to drive revenue growth.

- Proven track record of ensuring smooth daily operations with strict compliance adherence.

- Successfully managed dual roles as Customer Care Executive and Branch Operations In-Charge.

- Recognized for multitasking, service excellence, and achieving business targets consistently.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Ujjivan Small Finance Bank limited
01.2014 - Current
  • Currently, I am handling dual responsibilities as a Customer Care Representative and overseeing Branch Operations.
  • Previously, I worked as a Customer Relationship Officer in the Micro Banking department within the same organization.

Intern

Meena General Store
05.2025 - 05.2025
  • During my internship at Meena General Store, I assisted in day-to-day retail operations including inventory management, billing, and customer interaction.
  • I supported the store in organizing stock, maintaining records, and handling payments.
  • I also learned basic retail accounting, improved communication skills, and developed a better understanding of sales strategies and customer service in a local retail setting.

Education

High School Diploma -

GA High School
Belagavi Karnataka 590001
01.2011

Some College (No Degree) -

Sardar's PU College
Belagavi Karnataka 590001

B.Com - Commerce

Rani Channamma University
Belagavi, karnataka

Skills

1Branch Operations Management
2Customer Relationship Management (CRM)
3Liability Products (Savings, Current, Fixed
Deposits)
4Asset Products (Group & Individual Loans)
5Cross-Selling & Up-Selling Financial
Products
6Regulatory Compliance & Audit
Preparedness
7Team Supervision & Staff Coordination
8Cash Handling & Transaction Monitoring
9Complaint Resolution & Service Excellence
10Business Development & Target
Achievement
11Risk Assessment & Loan Processing
12Communication & Interpersonal Skills

Personal Details

01/06/95, Male

Languages Known

  • Kannada
  • English
  • Hindi
  • Marathi

Certifications

Achieved the title of Best Customer Relationship Officer seven times within a single year

Current Location

Belgaum, Karnataka

Internships

Meena General Store, 05/25 - 05/25, During my internship at Meena General Store, I assisted in day-to-day retail operations including inventory management, billing, and customer interaction. I supported the store in organizing stock, maintaining records, and handling payments. I also learned basic retail accounting, improved communication skills, and developed a better understanding of sales strategies and customer service in a local retail setting.

Summary

Dedicated banking professional with 10+ years of experience in customer service, sales, and branch operations at Ujjivan Small Finance Bank. Expertise in Liability products & Asset products like managing group and individual loans, cross-selling financial products, and ensuring smooth daily operations. Held dual roles as Customer Care Executive and branch operations in-charge. Proven ability to multitask, deliver service excellence, and drive results. Seeking further growth in the banking sector.

Accomplishments

  • Recognised 5 time's performer of the month in a single year

LANGUAGES KNOWN

Kannada
First Language
English
Elementary (A2)
A2
Hindi
Beginner
A1
Marathi
Elementary (A2)
A2

Certification

  • IRDAI

Timeline

Intern

Meena General Store
05.2025 - 05.2025

Customer Care Representative

Ujjivan Small Finance Bank limited
01.2014 - Current

High School Diploma -

GA High School

Some College (No Degree) -

Sardar's PU College

B.Com - Commerce

Rani Channamma University
VITHOBA MANJUNATH UPPAR