Vittal Murthy

• Program managed several strategic Initiatives on Backorder
  reductions, NPS, Revenue Generation, Business transitions, and
  transformation programs
• Program managed various continuous improvement programs
  on escalation rate reduction, AHT Improvements, Lost accounts
  conversion, and E-Commerce error reduction to improve
  efficiency and quality of services.
• Spearheaded change management initiatives, thus facilitating
  smooth transitions during periods of transformation.
• Established performance metrics to evaluate program
  effectiveness and drive continuous improvement initiatives.
• Built strong relationships and maintained clear communication
  with multiple stakeholders, enhancing collaboration through
  transparent reporting on progress toward key milestones in each
  phase of program implementation.

Key Contributions: Customer satisfaction scores up by 3%, SLA
improved from 67 % to 90 %. E-commerce web order errors were
reduced from 45 % to < 5 %

Took a career break to explore new opportunities and pursue personal growth. In Nov 2016, Co-founded a company called "thebangaloreproperties.com" - a real estate aggregator and property management services company. We worked as an offline and online channel partner to major real estate suppliers in Bangalore. We aimed to be the buyer's onestop shop for all property-related needs.

• Business Analyst - for India and EMEA customer regions
• Business Program Lead - Developer technologies
• Business Program (Operations) Manager- for multiple verticals - MS Office products, exchange servers, SharePoint, Skype, and cloud businesses.

1. Customer & Partner Experience – Championed Customer-centric
culture within the operations team to achieve CPE goals.
2. Business Planning & Resource Management – Oversaw budget planning activities to achieve business goals and drove businesses to meet annual budgets, hiring plans, and financial performance.
3. Operational Excellence – Enabled data-driven decision-making, with a strong focus on Continuous Improvement programs. Worked with crossfunctional teams to achieve business program efficiency by streamlining processes and optimal utilization of resources.
4. Review (ROB) Management – Ownership of business dashboards, data analytics & presentations to business teams and leadership teams.
5. Stakeholder Management – Established strong partnerships with all stakeholders and acted as a trusted advisor by providing regular updates, trends, insights, and analytics to the leadership team.
6. Vendor (Supplier) Management – Ensured strong collaboration with vendor sites to achieve operational effectiveness through data
dashboards, process adherence, and review mechanisms.

Key achievements
> Consistently delivered green scorecards and outperformed against
targets through predictability models and correction of errors.
> Successfully program-managed multiple business transitions from HCLM to MCLM / LCLM locations, resulting in significant cost savings.
> Program managed cloud business transition to India center (GTSC).

Joined Dell INC in 2003 and spent time in several role. In this learning phase of my career, I got exposure to technical support, customer support, data reporting, data analytics, sales analytics, and product pricing roles.

Key Achievements
> Contributed to multiple process improvement projects at both the Yellow Belt and Green Belt levels.
> Successfully transitioned and streamlined APAC sales analytics at
Bangalore.
> Pricing Analytics– Hands-on experience in competitive analysis, cost
analytics, preparation of price proposal reviews, pricing strategy, and
rebate management.
> In EMEA data analytics team – Extended data support to
Gurgaon/Sutherland Sites and mentored data role aspirants

Joined Karle's group in the campus selection program. Every day and every task was a learning experience. Ownership, hard work, and commitment are the key takeaways.