VIVAN ANTHONY
Management Trainee
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated finance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Management Trainee
Genpact
12.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Achieved performance goals on consistent basis.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Handled 175+ International clients by closely monitoring on the cash collection, Regular follow up with the Accounts Payable team and Client Managers for the payment status on overdue invoices and to check if there are any challenges.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Trained new team members on scripts, company services, and collection strategies.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
HBME Collection Analyst
Hong Kong and Shanghai Banking Corporation
02.2018 - 12.2021
- Managed an extensive payment posting while maintaining excellent attention to detail and instruction, minimizing errors during the collection process.
- Streamlined collections processes, resulting in improved efficiency and productivity within the department.
- Processed the requests received from various teams in terms of processing the Loan Restructures, Structured Payment Plan and Re-age.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Process Consultant
Hinduja Global Solution
06.2016 - 01.2018
- Conducting research on declined claims, reaching out to business and clients for information/documents, performing screening on connected parties, reporting suspicious activity, coordinating with relationship manager, handling team in absence of manager
Education
Bachelor of Science -
Bhavan's Vivekananda College - Osmania University
Hyderabad, India 05.2001 - 05.2016
Skills
Customer Service
Business Administration
Business Planning
Process Improvements
Computer Skills
MS Office
Problem-Solving
Excellent Communication
Problem-solving abilities
Process Improvement
Languagesknown
- English
- Hindi
- Tamil
- Telugu
Certification
BluePrism AD01 Certified
Timeline
BluePrism AD01 Certified
10-2022
Management Trainee
Genpact
12.2021 - Current
HBME Collection Analyst
Hong Kong and Shanghai Banking Corporation
02.2018 - 12.2021
Process Consultant
Hinduja Global Solution
06.2016 - 01.2018
Bachelor of Science -
Bhavan's Vivekananda College - Osmania University
05.2001 - 05.2016