Vivek Choudhary
Engineer
Bengaluru
Summary
To secure a position where by hard work, dedication and the ability to acquire new skills will advantage the company work for and where each day is being looked for the new challenges it will be bringing.
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Skilled Executive with [8] years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Executive Telecom Dispatch Engineer
VOIS ( Vodafone UK Project )
12.2021 - Current
- BAU Activities, adhere to KPI/SLAs
- 1. Proper planning of tickets.
- 2. Follow the SLA for each priority.
- 3. Access chasing and no-error documentation like RAMS.
- 4. HP remedy chasing during night and Morning Shift.
- 5. Keeping Unassigned and DAR queue to Zero value.
- Team Engagement
- 1. Team Engagement and participation : Participation in team & monthly meetings, Skip level Meetings, get together s, OBT, sports etc. Team members must not skip the events in which we have mandate to participate or join. These activities are to engage the employee with whole diverse team and not selective friends and groups. Employee should be ready to join activities along with team mates who may not be close friends or may not be sharing same region, culture, religion, mother tongue.
- Learning Culture: Competence & Capability Development
- 1. Mandatory training needs to be completed on-time without management follow-up
- 2. 100% attendance for nominated training
- 3. Cross technology/functional competence development
- 4. External certification based on justification/Performance
- 5. Knowledge sharing session for technical/process/network awareness needs to be done by Senior people regularly"
- Process Deviations / Escalations
- 1. To find out erroneous issues / inefficient processes and implementing a better solution.
- To ensure that there are no delivery gaps and all escalations are handled appropriately with action plans
- 2. Leave without information OR before 12 hours, or any other Disciplinary deviation(
- Including late login and early log off without intimation to manager) that has been
- Planned leaves information to be shared 1 month in prior"
- BAU Activities, adhere to KPI/SLAs
- 1. Proper planning of tickets.
- 2. Follow the SLA for each priority.
- 3. Access chasing and no-error documentation like RAMS.
- 4. HP remedy chasing during night and Morning Shift.
- 5. Keeping Unassigned and DAR queue to Zero value
- Measures- 1) Process Deviations 2) Any Escalations Received 3) Ownership 4) Productivity"
- Innovative ideas to simplify operations.
- 1) Automation / innovation ideas and their implementation (Individual Effort / Team Effort).
- 2) For all sensitive sites, pre checking with Triage/INOC to know what all the spares required and arrange accordingly so that the repetitive visits can be avoided
- 3) Automatic RAMS creation using Macros/other sources which will reduce the efforts for access booking over portals
- 4) Auto COOS reports/ HO summary to be shared to SL mailbox so that SL can just copy paste in the group chat rather than copying and typing
- 5) Quality analysis of tickets to provide feedback to other departments to avoid reschedules and in completes
- 6)IM and Shift lead Handovers should be simplified and up to the mark with clear action points.
- Learning Culture: Competence & Capability Development
- 1) Mandatory training needs to be completed on-time without management follow-up
- 2) Cross technology/functional competence development
- 3) Knowledge sharing session for technical/process/network awareness needs to be done by Senior people regularly
- Reduced overall project costs with innovative design improvements and material selections.
- Led a team of engineers to successfully complete complex infrastructure projects, ensuring timely delivery and high-quality work.
- Enhanced project efficiency by implementing advanced engineering solutions and streamlining processes.
- Improved safety standards across all projects by implementing comprehensive risk assessments and mitigation strategies.
- Trained employees on safety and project procedures.
- Led engineering teams to successfully complete projects on time and within budget.
- Assisted in developing cost-effective solutions to engineering problems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Electronic Data Processor
J S Grover automotives Pvt Ltd
11.2019 - 12.2021
- Maintaining the network connection between main server and dealer end through VPN and JAVA Software's
- Creating and maintaining customer enquiries
- Generating customer IDs and vehicle bookings
- Maintaining stock and generating invoices
- Maintaining sales, stock, booking, and enquiry reports
- Managing employee data and events
- Handling vehicle insurance and registration
- Completing VAHAN portal transactions
- Generating HSRP plate requests.
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Supported decision-making processes by providing accurate, up-to-date reports on key performance indicators.
- Developed custom data processing tools to increase productivity and improve overall team performance.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
- Enhanced operational efficiency through streamlining data entry processes and eliminating redundancies.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Collaborated with cross-functional teams to gather, analyze, and process complex datasets for various purposes.
- Performed comprehensive audits on stored information, ensuring compliance with industry regulations and standards.
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Sorted and processed incoming reports before putting data into processing software.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Generated detailed reports from collected data to inform stakeholders.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Electronic Data Processor Executive
Kangra Vehicleades
04.2015 - 10.2019
- Maintaining the network connection between main server and dealer end through VPN and JAVA Software's
- Creating and maintaining customer enquiries
- Generating customer IDs and vehicle bookings
- Maintaining stock and generating invoices
- Maintaining sales, stock, booking, and enquiry reports
- Managing employee data and events
- Handling vehicle insurance and registration
- Completing VAHAN portal transactions
- Generating HSRP plate requests.
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Performed comprehensive audits on stored information, ensuring compliance with industry regulations and standards.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Contributed to the development of new data management strategies that led to increased efficiency across departments.
CCR Executive
COMPETENT SYNERGIES PVT LTD MOHALI
02.2014 - 10.2014
- Troubleshooting live errors and assisting customers of VIDEOCON D2H Service
- Gathering, Analyzing, and Disseminating data reports
- Ensuring quality of work
- Working in a team and contributing to sales.
- Customer Voice Support
- Managed a portfolio of key accounts, ensuring timely delivery of products and services while exceeding client expectations.
- Improved company reputation through the development of targeted marketing campaigns that highlighted exceptional customer service.
- Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.
Education
B.Tech. (Electronics And Communication) -
KURUKSHETRA UNIVERSITY
ICL IET 08.2009 - 08.2013
12th -
HP BOARD
Dharamshala 04.2008 - 04.2009
10th -
CBSE BOARD
Dharamshala Cantt 04.2007 - 04.2008
Skills
- Certified Training of Networking and Telecommunication at BSNL Office HP
- Certified Training of Embedded system (Hardware and Software) at ZCC Institute Chandigarh
- Certified Trained and Good command over MS Office tools from Skill Nation MasterClass
- Good knowledge and Work Experience of working in different online portals and Transactions
Languages
English, Hindi, pahari
Personal Information
- Age: 31 years
- Father's Name: Sh. KAMAL SINGH
- Date of Birth: 10/11/1991
- Gender: Male
- Nationality: Indian
Current Educational Status
B.Tech. (Electronics and Communication Engineering), Kurukshetra University
Hobbies and Interests
- Learning New Things
- Repairing Household Items
Disclaimer
I hereby confirm that information conveyed by me is correct and best of my knowledge & belief.
Timeline
Senior Executive Telecom Dispatch Engineer
VOIS ( Vodafone UK Project )
12.2021 - Current
Electronic Data Processor
J S Grover automotives Pvt Ltd
11.2019 - 12.2021
Electronic Data Processor Executive
Kangra Vehicleades
04.2015 - 10.2019
CCR Executive
COMPETENT SYNERGIES PVT LTD MOHALI
02.2014 - 10.2014
B.Tech. (Electronics And Communication) -
KURUKSHETRA UNIVERSITY
08.2009 - 08.2013
12th -
HP BOARD
04.2008 - 04.2009
10th -
CBSE BOARD
04.2007 - 04.2008
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