Vivek A.G.

IT Professional with over 12 years of experience in system administration, network management, and IT service operations across diverse industries. Adept at handling technical troubleshooting, configuration, and maintenance tasks for Windows operating systems, Microsoft Exchange, Active Directory, and network printers. Certified in Microsoft Certified System Engineer (MCSE), MCTS, and ITIL V3, with proven expertise in managing large-scale IT environments and delivering exceptional customer service and executive support. Skilled in program governance, data analysis, and providing technical solutions in virtual work environments.

• Power BI Certificate, 09/16/2024
• Product Management course from Grow Junction, 08/29/2024
• Azure Fundamentals, 12/28/2021
• Nexthik, 04/18/2018
• MCSA, 12/22/2014
• MCP, 02/28/2014
• ITIL Foundation, 02/17/2014

• Consistently provided exceptional customer service, exceeding monthly metric requirements.
• Successfully completed Microsoft Certified System Engineer (MCSE) certification.
• Recognized for delivering executive support to Group 1 and Group 2 executives, achieving 95% or higher satisfaction ratings.
• Demonstrated strong problem-solving and analytical skills in resolving complex technical issues.
• Awarded for maintaining high IT performance and service standards in challenging virtual work environments.