Vivek Ajith
Senior Learning Consultant, Leadership Development & Coaching
Bangalore,KA
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
Sr. Learning Consultant
LSEG
Bangalore, Karnataka
04.2021 - Current
- Launched the Mentoring platform pilot within Performance Excellence, defining program framework, vendor co-ordination, launch communications, employee briefings, platform experience surveys and sharing program updates with central LSEG learning team & Performance Excellence LT.
- Delivered a proof of concept for Learning chatbots to integrate learning offerings & pathways within Microsoft Teams.
- Frame, design, develop and facilitate learning/coaching workshops and leadership events for people leaders with clarity of outcome.
Learning Program Lead
Refinitiv/Thomson Reuters
Bangalore, Karnataka
09.2019 - 03.2021
- Lead for Business Process Improvement learning portfolio. End-to-end ownership of BPI Green Belt Certification and BPI for People Leaders workshops including design of learning pathways, workshop facilitation, KPI reporting and program evaluation.
- Transformed the New Hire Experience within Customer Operations with the Flying Start program, covering 2500+ new starters across the globe using customized learning pathways and employee connect events to drive engagement.
- Supported Customer Operations Kickoff virtual and in-person events overseeing the Teams Live Event platform and coordinating various segments during the day.
Learning Experience Designer, ELearning
Refinitiv/Thomson Reuters
Bangalore, Karnataka
12.2018 - 09.2019
- Coordination/facilitation for multiple learning initiatives including, learning campaigns, performance enablement workshops, employee skill build sessions, generic training workshops, etc.
- Bangalore Regional Lead for My Learning LMS (Learning Management System), supporting employees on queries, overall governance on courses created by the L&D Team, and sharing relevant updates to stakeholders.
- Designed learning modules & simulations using various tools including Articulate 360, Powtoon, Kaltura, Kahoot, Mentimeter, Slido, etc.
Associate Training Manager
Thomson Reuters
Bangalore, Karnataka
08.2018 - 12.2018
- Learning point of contact for the IT Service & Process Management team, coordinating with various process owners to own, design, and develop learning content on ITIL processes.
- End-to-end course management including content design (SOPs, FAQs, Process Guides, eLearning materials using Articulate Storyline, etc.), upload on LMS, completion tracking, review, and reporting.
- Governance of IT Service Management process documents, learning materials on the Learning Management System (LMS) & SharePoint administration.
Associate Training Manager
Tech Mahindra
Hyderabad, Telangana
04.2017 - 08.2018
- Oversaw a group of process trainings supporting New Hire Training, Refresher training, etc. for technical support teams focusing on improving quality, process knowledge, and productivity.
- Initiated efforts in setting up a new ISP Technical Support team including training new hires, mentoring trainers, hiring, and new joiner induction within defined timelines.
- Lead a Six Sigma project to improve customer satisfaction scores for an ISP technical support process from -18% to 6%.
Assistant Manager - Learning and Development
Genpact
Hyderabad, Telangana
04.2016 - 04.2017
- Designed competency development programs for Service Desk Analysts to move into ITIL & core technical roles within the organization.
- Lead Digital Learning initiatives within various IT Service desk and IT Command Center processes.
- Lead a group of quality coaches across various projects, assessing their performance via coaching, feedback, and assigning learning interventions.
Management Trainee - Learning and Development
Genpact
Hyderabad, Telangana
03.2015 - 03.2016
- Established a robust Knowledge Management framework within various IT Service desk processes to enhance customer experience and increase customer satisfaction scores.
- Design, customize and manage content for training and programs for IT Service Desks and IT Command Center processes.
- Facilitate Communication/Technical training workshops for employee competency development.
Management Trainee - Service Desk Operations
Genpact
Hyderabad, Telangana
07.2013 - 02.2015
- Managed a team of 20 technical support specialists for a GE Global IT Service desk.
- Executed a Six Sigma Green Belt project to reduce Service Desk Case Documentation Defect% from 23% to 2%.
- Conduct periodical reviews with internal teams/functions and clients to enhance productivity and end-user satisfaction.
Process Associate/Technical Associate
Genpact
Hyderabad, Telangana
07.2008 - 06.2013
- Provide technical support to GE customers for computer issues including system troubleshooting, software installation, password resets, etc.
- Deliver new hire training & hypercare support, perform quality audits, prepare reports/dashboards for internal teams and clients' process review meetings.
- Manage IT accounts for GE end-users including Windows login accounts, email accounts, VPN & mobile device configurations for secure corporate access.
Timeline
Sr. Learning Consultant - LSEG
04.2021 - Current
Learning Program Lead - Refinitiv/Thomson Reuters
09.2019 - 03.2021
Learning Experience Designer, ELearning - Refinitiv/Thomson Reuters
12.2018 - 09.2019
Associate Training Manager - Thomson Reuters
08.2018 - 12.2018
Associate Training Manager - Tech Mahindra
04.2017 - 08.2018
Assistant Manager - Learning and Development - Genpact
04.2016 - 04.2017
Management Trainee - Learning and Development - Genpact
03.2015 - 03.2016
Management Trainee - Service Desk Operations - Genpact
07.2013 - 02.2015
Process Associate/Technical Associate - Genpact
07.2008 - 06.2013
Govt Brennen College - BBA, Business Administration
07.2005 - 03.2008
Summary
Highly organized, proactive, and resourceful professional with 13+ years of experience in leading Learning & Development programs with expertise in content design, virtual/in-person facilitation, and evaluating learning initiatives/programs across the organization and managing IT Service Desk Operations.
Skills
Learning Program Management
Learning Facilitation (Instructor Led/Virtual)
Lean Six Sigma
ITIL V3 Foundations
IT Service Management
Microsoft 365
Accomplishments
- Annual Performance Ratings in LSEG/Refinitiv - Outperforming in 2021, Leading in 2020 & 2019.
- Power Ambassador for the Microsoft 365 Digital Workplace community supporting organizational wide technology roll-outs.
- Asian Affinity Network Talent Development Committee member supporting the development of Asian talent within LSEG.
- Supporting Customer Operations teams during the migration of Thomson Reuters intranet to Refinitiv SharePoint and completing the migration for all Learning & Development sites before platform sunset.
- Successful launch of Business Process Improvement Learning portfolio including BPI Awareness and BPI for People Leaders within Customer Operations in 2020.
- Successful launch of the Flying Start new hire program globally for Customer Operations staff in 2019.
Recognized for:
Certification
Certified Practitioner of NLP
Education
BBA - Business Administration
07.2005 - 03.2008