Vivek Alphonso

Results-driven IT leader with 16+ years of progressive experience spanning IT Support, Hardware & Vendor Management, and over a decade in Identity & Access Management (IAM) and Team Leadership. Adept at driving end-to-end user lifecycle management, implementing secure access controls, and optimizing enterprise IT operations across Active Directory, Azure AD, Microsoft 365/Exchange Online, Okta, and Google Workspace.

• Spearheaded various projects through my career which resulted in costing saving to the company and helped me with several awards such as Top Performer of the Quarter at Dell India, Gandhi Award for maintaining quality and adhering to the policy and procedures while providing 100% Customer Support. Won several Star performer awards and Spot awards at Dotdash Meredith India
• Performed as a Guitarist and Vocalist in Office for 3 annual day and several other CSR events over the years.
• Emceed Company's Townhall, CSR events, Cultural events for over 7 years.
• Wrote a script and directed Office Skit/Drama for annual day.

Google Cloud Certified Professional Google Workspace Administrator

Notable Projects Worked on -

1. Yellow Belt Projects at Dell India - involved collection of faulty adapters, power cord, LCD and Speakers. Analyzed the reason for failure and came up with solution to reduce replacement and operational cost.

2. eDiscovery and Legal Hold at Dotdash Meredith India - involved setting up a server with an email account; create a ediscovery case based on the legal team requirement, place the files and emails on legal hold and share it with external litigator through OneDrive. This was done by external vendor, I had the opportunity to head this project from start to finish which resulted in saving company's dollars spent on external vendor to manage the whole process.

3. License reduction and optimization at Dotdash Meredith India - involves pulling usage reports of various applications under Microsoft 365 Suite, Zoom Licenses and based on the usage, filter unused licenses over 90 days retrieve those licenses for further use. This is a monthly exercise which helped in optimizing the license usage and bring down the cost to the company by renewing fewer licenses compared to previous years.

4. Creating domain and sub-domain and establishing DNS records - involves creating/adding newly purchased domain and sub-domain in Google Workspace, worked with Infrastructure engineering teams to setup DNS records and making sure the domains and sub-domain and setup correctly and ready to Go Live.