Vivek Amesar
Mumbai
Summary
Passionate Customer Success and Experience Executive with 2+ years of hands-on experience in client relationship management, product onboarding, and issue resolution in a SaaS-based IT environment. Adept at acting as the voice of the client within internal teams to ensure high-impact delivery, long-term retention, and value realization. Known for blending empathy with execution, and ensuring every client interaction contributes to their success journey.
Proven expertise in collaborating with cross-functional teams, driving timely issue resolution, gathering product feedback, and ensuring customer satisfaction in fast-paced environments. Looking forward to creating impactful client journeys that drive adoption, engagement, and growth.
Overview
2
2
years of professional experience
Work History
Customer Success / Experience Executive
Brandintelle Services Pvt. Ltd.
Mumbai
08.2023 - Current
- Facilitated seamless communication for multiple enterprise-level clients, resolving concerns promptly.
- Led onboarding sessions and product training workshops, enhancing client adoption and platform utilization.
- Managed end-to-end lifecycle of client queries using internal ticketing and bug-tracker systems.
- Coordinated with Development, Product, QA, and Marketing teams to relay client feedback efficiently.
- Conducted regular performance review meetings to align client goals with product usage.
- Assisted clients in configuring dashboards, KPIs, and reports tailored to specific business needs.
- Monitored KPIs such as CSAT and churn risk indicators to enhance proactive client engagement.
- Supported implementation of compliance-based processes through structured vendor onboarding procedures.
Education
BBA - BBA - International Business
B.Y.K College of Commerce
Nashik06-2022
High School Diploma -
K.K. Wagh College of Commerce
Nashik06-2019
Skills
- Client Relationship Management
- Customer Onboarding & Training
- Ticketing / Issue Resolution
- Cross-functional Collaboration
- Stakeholder Communication
- CRM Tools & Reporting
- Data-driven customer engagement
- SLA Management
- Feedback & Feature Prioritization
- Dashboard / KPI Tracking
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Sindhi
Upper Intermediate (B2)
B2
Timeline
Customer Success / Experience Executive
Brandintelle Services Pvt. Ltd.
08.2023 - Current
BBA - BBA - International Business
B.Y.K College of Commerce
High School Diploma -
K.K. Wagh College of Commerce
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