Vivek Anand

• Serving as a Senior Technology Leader, coordinating directly with the client on requirement analysis, solution design, security, code review, and performance testing.
• Leading a global team of 200+ professionals across developers, QA, automation engineers, performance testers, GenAI developers, and business analysts, delivering enterprise-grade commerce and search solutions.
• Working directly with client CXOs, CISOs, and CDOs to shape technology roadmaps and align search, AI, and commerce platforms with strategic business goals.
• Acting as a commerce domain leader with hands-on experience in personalization and recommendation engines (Algonomy, SAP Intelligent Recommendation), order management systems, application performance testing, and executive dashboards for business analytics.
• Leading Deloitte's Commerce AI Garage for 3+ years, driving innovation in generative AI-powered commerce solutions such as Commerce Sellers, CPQ Co-pilot, AI-driven merchandising, fulfillment, and search accelerators.
• Architecting a custom Agentic Framework enabling rapid creation of bespoke enterprise AI agents, with components like LLM Gateway, Evaluation Layer, Data Fabric, Prompt Libraries, and AI Governance Toolkits, built using MCP, Google A2A, LangChain, LangGraph, LangFuse, and LangSmith.
• Collaborating with startups, T-Hub Hyderabad, and the Israel Innovation Center to co-innovate and launch go-to-market AI solutions.
• Showcasing cutting-edge AI and commerce solutions to global clients at Deloitte's Innovation Hubs in Bangalore and Hyderabad.
• Staying updated with the latest AI, commerce, and search trends, and translating them into impactful enterprise-ready solutions.
• Developing and implementing strategies for DevOps, security, data management, and generative AI.
• Working with global retail clients including Papa Murphy's Pizza, Caterpillar, HPE, Henry Schein, Emerson, Walmart, and Foot Locker, driving digital commerce, search optimization, and personalization strategies.
• Applying life sciences industry expertise with clients such as Anthem and Takeda, delivering search-enabled knowledge management systems, data-driven engagement platforms, and compliance-ready digital solutions.
• Leading technology initiatives leveraging SAP Commerce Cloud, Salesforce Commerce Cloud, SAP S/4, ECC, SAP CRM, Salesforce CRM, JD Edwards, MuleSoft, SAP CDC, Angular, React, Sitecore CMS, AEM, Siebel, and WebMethods.
• Utilizing tools such as JIRA, Confluence, Lucidchart, Figma, and Draw.io for project management and solution design.
• Building and reviewing strategies to align with client objectives and the technology roadmap.
• Actively participating in industry forums to remain informed of advances in technology trends.
• Building and optimizing AI-powered, intent-based search solutions with platforms like Coveo, Solr, Elasticsearch, and OpenSearch, improving relevance, ranking, and semantic search accuracy.
• Leveraging personalization and recommendation engines such as Algonomy, SAP Context-Driven Services, and Intelligent Recommendation Engine to deliver targeted customer experiences.
• Ensuring seamless integration, efficient workflows, and improved customer satisfaction across commerce platforms and order management systems.
• Driving search engine optimization (SEO) improvements in organic visibility and customer engagement through technical optimization and relevance tuning.
• Conducting performance testing and application analytics to ensure scalability, stability, and responsiveness of commerce platforms under peak loads.
• Building business analytics dashboards and executive reports, providing actionable insights for senior leadership to support strategic decision-making.
• Tracking search analytics, recommendation effectiveness, and personalization KPIs, leveraging data to continuously refine customer journeys.
• Applying cross-domain knowledge spanning search, commerce, personalization, SEO, OMS, and analytics, with a track record of delivering measurable impact on user experience and business growth.

• Served as a Solution Architect, leading end-to-end design, development, and delivery of enterprise solutions across retail, banking, and financial services domains.
• Hallmark Cards (Retail Domain): Led solutioning and delivery for digital asset management and e-commerce systems, improving content workflows and customer engagement. Gained on-site experience collaborating with business stakeholders in the U.S. to streamline retail processes.
• Bank of America (BFSI Domain):Designed and implemented core banking solutions with a focus on credit risk management and credit Score applications, enhancing compliance and risk assessment capabilities.
Worked on Healthlogic (subsidiary of BofA), delivering Electronic Data Capture (RDC) solutions, enabling secure and efficient handling of client data.
• Client Engagement: Partnered directly with client leadership to translate business needs into scalable technical architectures, ensuring alignment with enterprise standards and risk controls.
• Technology Leadership:Managed EDC re-engineering full cycle – from requirements and architecture to risk mitigation and migration.
Spearheaded GTEM implementation for BofA, centralizing limit management across 79 countries.
Led projects around metadata design, integration, and status reporting using a variety of Java and integration technologies.
• Core Technologies Used: Oracle 9i/11g, Struts 1.2, Spring, WebLogic, Eclipse, Ajax, Web Services, Beyond Compare, Aqua Data Point, Apache POI, ANT, VSS, TEXTDATABASE, Capire Rule Engine, UNIX.
• Delivery Excellence: Drove project coordination, estimation, requirement gathering, reviews, and execution, ensuring on-time and quality delivery across multi-country rollouts.