Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Vivek Anand

Vivek Anand

NBFC & Banking Industry
PATNA

Summary

Dynamic Senior Operations Manager at Aadhar Housing Finance, recognized for enhancing operational efficiency and customer satisfaction through innovative strategies and data-driven decision-making. Proven ability in relationship building and team productivity, complemented by strong multitasking skills and a commitment to operational excellence.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Senior Operations Manager

Aadhar Housing Finance
Patna
06.2016 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Built strong relationships through consistent engagement, collaboration, and transparent communication practices.
  • Prepared documents for internal and external audits.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.

Education

MBA - Marketing

Amity Global Business School
Patna
04.2001 -

Skills

Operations management

Productivity improvement

Operational excellence

Decision-making

Customer relations

Relationship building

Adaptability

Reliability

Teamwork and collaboration

Customer service management

Multitasking Abilities

Desktops, laptops, and mobile devices

Interests

Playing Cricket

Timeline

Senior Operations Manager

Aadhar Housing Finance
06.2016 - Current

MBA - Marketing

Amity Global Business School
04.2001 -
Vivek AnandNBFC & Banking Industry