Vivek Anand

NBFC & Banking Industry

PATNA

Summary

Dynamic Senior Operations Manager at Aadhar Housing Finance, recognized for enhancing operational efficiency and customer satisfaction through innovative strategies and data-driven decision-making. Proven ability in relationship building and team productivity, complemented by strong multitasking skills and a commitment to operational excellence.

Overview

years of professional experience

Languages

Work History

Senior Operations Manager

Aadhar Housing Finance

06.2016 - Current

Improved operational efficiency by streamlining processes and implementing innovative strategies.
Implemented data-driven decision making to inform business strategies and drive operational excellence.
Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
Built strong relationships through consistent engagement, collaboration, and transparent communication practices.
Prepared documents for internal and external audits.
Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.

Education

MBA - Marketing

Amity Global Business School

Patna

04.2001 -

Skills

Operations management

Interests

Playing Cricket

Timeline