Vivek Arora

Process/Product:- Paytm Collection TeleCalling

Dialer:-Cube Application Dialer, CTI Connect Pro Cloud Dialer.

CRM:- Paytm Creditmate

• At Fusion BPO Services, We are proficiency in managing collections and recovery has been greatly enhanced by strategic approaches I've developed for Paytm Loan Products .With focus on optimizing cash flow and reducing delinquencies, my contributions are pivotal to our operational success.

Leading All Type of Collections All Buckets

• Personal Loan
• Postpaid (Buy Now Pay Later)
• Merchant Business Loans Daily EDI
• Experience in Dialer Management By implementing advanced dialing strategies, such as predictive, power, and preview dialing, I have been able to significantly increase connect rates and improve agent productivity. I have also leveraged dialer data and analytics to identify trends, track performance metrics, and make data-driven decisions to drive collection strategies. Overall, my proficiency in Dialer Management has played a pivotal role in achieving collection targets and ensuring operational excellence.

Process/Product/:-Snapdeal IB/OB,CraftsVilla IB/OB/Email,Airtel DTH IB

Dialer :-Avaya Dialer, Cisco Dialer,Cube Dialer

CRM:-Sales Force,Siebel

• Conducted regular performance reviews to assess individual team member progress.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Providing excellent customer service and resolving inquiries and concerns efficiently
• Handling a high volume of customer calls and ensuring customer satisfaction.

Process/Product:Tata Sky/Tata Play OB

Dialer:- Genesys Cloud Dialer

CRM:-Siebel

• Consistently exceeding sales targets and contributing to company growth.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Developing and implementing effective sales strategies to maximize opportunities

Process/Product:- Vodafone Prepaid

Dialer:-Avaya

CRM:-Oracle

• Provided customer service to resolve customer complaints and Queries in a timely manner.