Vivek Arumugam

· Created plans and communicated deadlines to ensure projects were completed on time.

· As regional lead Ensuring all daily operation tasks are being assigned to individuals and handling escalations if any.

· As supervisor , conducting regular team meetings to share regular project updates and ensuring to answer all queries which are been raised by team members.

· Resolved problems, improved operations, and provided exceptional service.

· Analyzing performance of individual team members and providing Mid and Annual feedback over internal tool.

· Working on individual projects and completing same on/before target timeline. Few highlighted projects are SCOM to Azure AD migrations, Enabling Tier 0 security standards on AD infra etc.

· Co-ordination with training team to arrange technical trainings for team on every semi-annual of FY.

· Enabling new joiners by scheduling required KT session to do operational tasks.

· Assisting team during P1/P2 bridges also flexible to support during weekends if there is requirement from week-end support.

• Created plans and communicated deadlines to ensure projects were completed on time
• As regional lead Ensuring all daily operation tasks are being assigned to individuals and handling escalations if any
• As supervisor, conducting regular team meetings to share regular project updates and ensuring to answer all queries which are been raised by team members
• Resolved problems, improved operations, and provided exceptional service
• Analyzing performance of individual team members and providing Mid and Annual feedback over internal tool
• Working on individual projects and completing same on/before target timeline
• Few highlighted projects are SCOM to Azure AD migrations, Enabling Tier 0 security standards on AD infra etc
• Co-ordination with training team to arrange technical trainings for team on every semi-annual of FY
• Enabling new joiners by scheduling required KT session to do operational tasks
• Assisting team during P1/P2 bridges also flexible to support during weekends if there is requirement from week-end support
• Improved operations through consistent hard work and dedication
• Proved successful working within tight deadlines and fast-paced atmosphere
• Participated in team-building activities to enhance working relationships

• Manage operations within the IAM environment at the client, including application patching and upgrades and certificate management
• Managing the users, groups, computer objects and handling, Resolving all the queries & issues
• Creating OU and granting the permission
• Managing users and groups in Azure AD by using Azure-AD connect
• Creating, configuring the DFS shares on respective client environment
• Performing license renewal for the Password Policy Enforcer (PPE)
• Creating users' story and bugs in Azure dev-ops (ADO)
• Handling the Incidents and provide proper resolution which are arise during the operational hours
• Installing, configuring and managing the Domain Controller on the infrastructure
• Handling and taking necessary action for the SCOM alerts which are triggered
• Maintain and troubleshooting the user Email encryption certificates and the issues
• Responsible to provide SSL certificate for the entire Accenture through the vendor DigiCert
• Troubleshooting and resolving all the Symantec VIP related queries and issues for the end users
• Maintaining the Active Directory Sites and services
• Handling the individual short/Long term projects, coordinating with the vendors or counterparts, taking the end-end ownership in completing the project with the success rate of 100%
• Helping team members by solving their queries or guiding them for their incidents and other operation related tasks
• Creating Automated PowerShell Scripts (5.0) for day today operation tasks
• Generating the operational reports Such as No of hardware/Network related issues which were raised for the Domain controller and the servers managed by the Team
• Performing the cleanup of unused computer objects on quarterly basis
• Providing the operation Training for the new joiners and awareness session for the entire team

• Responsible for all desktops, Laptops & windows user support
• Provided technical Support, including identifying problem incidents with their subsequent resolutions
• Troubleshooting & resolving all IT related Issues for the Senior Managers & Managing Directors
• Installed, Configured & Maintain the WDS server for the Facility
• Identified staff training needs for ongoing infrastructure changes, including development of test environment for Factory changes to production
• Responsible & Maintaining the IT security Standards for all the IT Assets in the Infrastructure
• Responsible & Maintaining the IT security Standards in the Data Centers, Hub Rooms & Media safe
• Identifying the Vulnerabilities, Co-ordinating with the Concern team to remediate the Vulnerabilities on monthly basis