Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vivek Barla

Vivek Barla

New Delhi,DL

Summary

Proven expert in tender management and customer service, with a track record of enhancing tender submission and monitoring processes at Aditya Clean Energy System Pvt. Ltd. Skilled in Microsoft Excel and problem-solving, I significantly improve operational efficiency and customer satisfaction. Achievements include streamlining documentation and tender preparation, leading to a 20% increase in successful bids. Well-versed in professional drafting and reviewing solar plant components to optimize designs.

Overview

5
5
years of professional experience

Work History

Aditya Clean Energy System Pvt. Ltd.

GeM Tender Executive
New Delhi
01.2024 - 06.2024

Tender Management

Prepare tender documents

Coordination and Compliance

Tender Identification

Preparation and Submission

Monitoring And Evaluation

Handle Seller and Buyer Account

Navigant International Pvt. Ltd.

GeM Helpdesk
Delhi
08.2021 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Impact Fire and Safety Appliances

GeM Tender Executive
New Delhi
04.2021 - 07.2021

Lowest price comparison in Product and Service

Product Upload

Participating in bids

Account Manager

Yellowpedal Pvt. Ltd.

Customer Support
New Delhi
11.2020 - 04.2021

It is a tour and travel company: I played a crucial role in a managing and overseeing various aspects of onboarding processes.

Vodafone Company

Customer Support
Delhi
06.2019 - 10.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

SES Baba Nebhraj Sr. Sec. School
Delhi, India
03.2019

Skills

  • Expert in Tender
  • Tender Monitoring and Evaluation
  • Expert in Participation in Tenders
  • Expert in Product upload in GeM
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Microsoft Excel
  • Documentation

Timeline

Aditya Clean Energy System Pvt. Ltd.

GeM Tender Executive
01.2024 - 06.2024

Navigant International Pvt. Ltd.

GeM Helpdesk
08.2021 - 01.2024

Impact Fire and Safety Appliances

GeM Tender Executive
04.2021 - 07.2021

Yellowpedal Pvt. Ltd.

Customer Support
11.2020 - 04.2021

Vodafone Company

Customer Support
06.2019 - 10.2019

High School Diploma -

SES Baba Nebhraj Sr. Sec. School
Vivek Barla