Vivek Bhatt
Electronices Engineer
Ahmedabad
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 10 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Service Engineer
EMST MARKETING PVT LTD
ahmedabad
2017.01 - Current
- Managed maintenance data records and tracked operating information for onsite reference
- Managed maintenance activities, supervised staff and inspected equipment.
- Developed process improvements to increase reliability and equipment performance.
- Scheduled service calls according to customer location and urgency of need.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Updated and maintained assigned machines per manufacturer specifications.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Service Engineer
GUJARAT MACHINARY PVT LTD.
ahmedabad
2012.08 - 2016.12
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Diploma in Electronics And Communication - Electrical, Electronics And Communications Engineering
Excel Institute of Diploma Steadies
Kalol 2009.08 - 2012.07
Bachelor in Information Technology - Information Technology
Swarnnim Innovation And Startup University
Gandhinager 2022.09 - Current
Skills
Drive applications
Measurement techniques
Schematic drawing
Equipment installation
Customer service management
Testing and calibration
Employee training
Technical Support
Organization and Time Management
Timeline
Bachelor in Information Technology - Information Technology
Swarnnim Innovation And Startup University
2022.09 - Current
Service Engineer
EMST MARKETING PVT LTD
2017.01 - Current
Service Engineer
GUJARAT MACHINARY PVT LTD.
2012.08 - 2016.12
Diploma in Electronics And Communication - Electrical, Electronics And Communications Engineering
Excel Institute of Diploma Steadies
2009.08 - 2012.07