Vivek Bhimrao Abitkar

To advance myself for a challenging position where I can get an opportunity to utilize my efficiency and expertise for the supreme growth of the organization. Experienced in telecommunication installation with a solid background in both on-prem and Cloud domain. Strengths lie in troubleshooting, configuring, and installing various telecommunication devices including voice routers, switches, and modems. Known for efficient problem-solving skills and adaptability to new technologies. Previous roles have involved significant contributions to improving system performance and customer satisfaction.

• Gender: Male
• Nationality: Indian
• Marital Status: Married

• English
• Hindi
• Marathi

I hereby declare that information and facts stated above are true and correct to the best of my knowledge and belief.

• Cisco Certified Network Associate (640-802), 07/01/12
• CCNA Collaboration 640-461, 07/01/18
• ITIL Foundation
• CCNP Collaboration 350-801, 08/01/21

Migration of PSTN service from WebEx to Microsoft Teams, Issue analysis and troubleshooting on day to day PSTN numbers associated with MS teams profile, Configuring and troubleshooting on MS teams PSTN issues like call queues, Auto Attendants, Audio issues, WebEx Teams, Design, implementation, ongoing management and troubleshooting of IP telephony and video conferencing infrastructure for EMEA, APAC, US region, Cisco Unified Communications Manager 12.5, Installation, Configuration and Registration of SCCP Cisco Phone on Cisco Call Manager, Integrated Third-Party SIP Phones with Cisco Unified Call Manager, Sound knowledge on IPT, creating EM profiles, SNR, voicemails, Jabber, hunt groups, pickup groups, route partition, translation pattern, call manager routing, SIP protocol, CUBE, CUSP, Working on WebEx Administration, managing Recording space and user license, Issues Analysis with SIP call traces for VOIP call related issues, Coordinating with Cisco TAC team and third party vendors on escalated cases, Cisco Telepresence Management Suit TMS for telepresence conference booking and management, Cisco Video Control Server as Control and Expressway for firewall traversal, Cisco Directory Connector, Cisco Video mesh, CUCM, Jabber, WebEx, FAX Solutions, Troubleshooting and configuration of UCCE components, Configuration on CVP call server, UCCE Operations: Upgradations of IVR gateways, change IVRs, Manage and provide support to multiple contact center agent, Reporting: Real time & historical reports, RCD, TCD, CALLTYPE, Skill group, Agent tables