Vivek B K
Business Support ,MIS
Bangalore
Summary
Knowledgeable Business Support Specialist bringing more than 4 years of experience in MIS Specialist. Successful coordinating and processing physical and digital documents. Strengths include open communication, critical thinking and data analysis. Adept at updating and maintaining customer relationship management systems. Accurate, efficient and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Business Support Specialist
Maxlife insurance Pvt Ltd
Bangalore
2023.06 - Current
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Conducted client trainings on [Type] and [Type] areas at customer locations.
- Generated reports each month covering [Type] data.
- Determined data retention parameters based on organizational requirements.
MIS Executive
HDFC Life Insurance Company Ltd
Bangalore
2022.03 - 2023.06
- Planned and led administration of management information system for achieving threshold-level performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering [Type] data.
- Determined data retention parameters based on organizational requirements.
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
Assistant Manager
Manapuram Finance Solution Pvt Ltd
Kodagu, Madikeri
2021.01 - 2022.01
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
Management Trainee
Qwikcilver Solution Pvt LTD
Bangalore
2019.10 - 2020.06
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
Customer Relationship Officer
Hindija Global Solution Pvt Ltd.
Bangalore
2018.12 - 2019.07
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
B Com - Commerce
St Joseph's Degree College
Somwarpet, Kodagu 2015.07 - 2018.06
Skills
Communication management
Certification
Certificate of Bank course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Support Specialist
Maxlife insurance Pvt Ltd
2023.06 - Current
MIS Executive
HDFC Life Insurance Company Ltd
2022.03 - 2023.06
Certificate of Bank course
2022-01
Assistant Manager
Manapuram Finance Solution Pvt Ltd
2021.01 - 2022.01
Management Trainee
Qwikcilver Solution Pvt LTD
2019.10 - 2020.06
Customer Relationship Officer
Hindija Global Solution Pvt Ltd.
2018.12 - 2019.07
B Com - Commerce
St Joseph's Degree College
2015.07 - 2018.06
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