Vivek Burman
Senior Manager
New Delhi
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
IndiaMART InterMESH Limited
New Delhi
10.2022 - 10.2023
- Boosted client satisfaction by effectively managing and resolving account issues.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified
- Boosted client satisfaction by effectively managing and resolving account issues
Key Client Division Account Manager
IndiaMART InterMESH Limited
New Delhi
05.2017 - 11.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Manager- CSD
IndiaMART InterMESH Limited
New Delhi
03.2012 - 04.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Manager more the 100 customer to increase sales.
Education
Post Graduate Diploma in Management - Marketing And International Business
Business School Of Delhi
Greater Noida, India 04.2001 -
BBA - Business Administration And Management
Bengal College of Engineering And Technology
Durgapur, India 04.2001 -
Skills
Excellent negotiation skills
undefinedAccomplishments
- Promoted As Senior Account manager in October 2022
- Promoted As Manager in KCD in May 2017
- Received Continuous Excellence award in June 2022
- Employee of The Month May in 2022
- Lockdown Warrior in 2020
- Employee of The Month for May in 2020
- Won Foreign Trip for Dubai in 2017
- Won Foreign Trip For Thailand in 2016
- Received Continuous Excellence Award in MArch 2016
- Won Foreign Trip for Dubai in 2013
Timeline
Senior Account Manager
IndiaMART InterMESH Limited
10.2022 - 10.2023
Key Client Division Account Manager
IndiaMART InterMESH Limited
05.2017 - 11.2022
Manager- CSD
IndiaMART InterMESH Limited
03.2012 - 04.2017
Post Graduate Diploma in Management - Marketing And International Business
Business School Of Delhi
04.2001 -
BBA - Business Administration And Management
Bengal College of Engineering And Technology
04.2001 -
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