Nisha Heer

Ansari Corporate is a consultancy firm located in Noida, managed by high professionals. The Firm operates as the back office support unit for AMCA, a UAE based audit firm and provides comprehensive financial service and management consultancy solutions.

Key Responsibilities:

• Trained new team members, enhancing team efficiency and integration.
• Coordinated closely between the Customer Service (CSR) and Operations departments to maintain seamless communication and effective workflow management.
• Managed operations department function, ensuring smooth workflow and adherence to deadlines.
• Served as Department Coordinator for the Operations Team, with additional responsibilities including reviewing daily task completion, assigning and allocating files, and managing urgent cases.
• Trained new team members and improved overall team efficiency.
• Coordinated between Customer Service and Operations departments to maintain clear communication and effective workflow.

MobiKwik is one of India’s leading fintech and digital payment companies, founded in 2009 by Bipin Preet Singh and Upasana Taku. The company is headquartered in Gurgaon, Haryana, India.

Services: Digital Wallet, UPI Payments,Mobile & Bill Recharge,Loan Services,Buy Now Pay Later (ZIP),Insurance,Investment & Wealth Services,Payment Gateway Solutions for Merchants.

Key Responsibilities:

• Conducted daily loan verification video calls through MobiKwik, processing 110 cases each day.
• Verified client information such as full name, age, address, pincode, and father’s name to maintain accuracy in records.
• Reviewing and validating Aadhaar Card and PAN Card documents (front and back sides).
• Assessing Video KYC details to determine loan approval eligibility based on verification standards.
• Handling and communicating with clients from diverse backgrounds across different regions.
• Assessed Video KYC details to determine loan approval eligibility, adhering to strict verification standards.

Tech Mahindra is an Indian multinational information technology (IT) services and consulting company, and a part of the Mahindra Group. The company was founded in 1986 as a joint venture between Mahindra & Mahindra and British Telecom (BT). It is headquartered in Pune with its registered office in Mumbai.

Services: IT Services & Consulting,Digital Transformation Solutions,Cloud & Infrastructure Services,AI & Analytics,Network & 5G Services,Business Process Services (BPO),Cybersecurity Solutions

,Engineering & Enterprise Applications.

Outlined primary duties and responsibilities for the role.

• Worked as Floor Support, mentored new agents about the process and coordinated with Quality Team.
• Ensuring that the customer’s needs are met.
• BTOR: (British Telecommunication Open Reach) is a functional division of Telecommunications Company BT that owns and maintains the national broadband and telephone network.
  Send an EOD report to Supervisor as part of daily business closure.
• Provided floor support, mentored new agents on processes, and coordinated with quality team to enhance service delivery.
• Displayed a professional image of the organization to clients and visitors.
• Addressed customer inquiries to ensure their needs were met effectively.
• Delivered information and guidance to customers regarding services.
• Providing technical support and troubleshooting the issues to fix the problems - BTOR.
• Presenting an appropriate image of the organization.

Paytm is one of India’s largest digital payment and financial services companies. It was founded in 2010 by Vijay Shekhar Sharma under its parent company, One97 Communications. The company is headquartered in Noida, Uttar Pradesh, India.

Services: UPI Payments,Mobile Recharge & Bill Payments,Digital Wallet Services,Online Shopping & Ticket Booking,Banking Services through Paytm Payments Bank,Personal & Merchant Loans,Insurance & Investment Services,QR Code and Payment Solutions for Businesses.

Key Responsibilities:

• Resolved 120 customer emails daily in high-volume client support operations, ensuring timely assistance and customer satisfaction.
• Addressed escalated UPI transaction issues, effectively resolving failed, pending, and cancelled payments to enhance customer trust.
• Maintained SLA/TAT compliance for ticket resolution and customer support activities.
• Investigated debit and credit transaction statuses using internal payment monitoring tools.
• Trained new employees on process workflows and customer handling, contributing to team efficiency and knowledge transfer.