Vivek Chaudhary
Dynamic professional with over 12 years of experience in administration and facilities management, specializing in overseeing diverse teams, including maintenance personnel, security guards, and support staff. Currently serving as a Site Manager at Genpact, with expertise in identifying and resolving operational issues to enhance facility efficiency. Proven track record in managing projects focused on facility improvements, renovations, and upgrades, ensuring optimal functionality and safety standards. Committed to fostering a productive environment through strategic planning and effective team leadership.
Work History
Site Manager
2 Years 10 Months- Managing 2.50-Lakh Sqft. area
- Responsibilities at Genpact as a site Manager
- Responsible for cost & Financials services- 100 % receiving of POs // Upload of invoices on FMRE either self or nominated SPOC
- Meet OP plan and prepare outlook every month
- Operational Excellence- to Ensure Audits - Green on all (audits/Identify/close gaps, Proactive Change measures)
- Conduct Pulse sessions on the floor to connect with employee- coverage 100 % every quarter
- Monthly SLA review of service partners (JLL/Pest control services/Medical services/Horticulture services)
- People Engagement- Upskill teams’ skill and realignment
- Ensure to close Facility related issues with in defined TAT
- Projects- Ensure to fulfil requirement of business in case of any growth plan (Floor Carveout/modification)
- Ensure to manage adequate stock of material to run daily operations.
Assistant Manager- Facilities
1 Year 3 Months- Managing the facilities of 3-lakh Sqft. Area and 21 Clients at WPP Campus
- Preparation and presentation of MMR
- Steering Meeting with Clients
- Staff Attrition
- Managing support staff
- Cafeteria Management for 3000+ Employees
Senior Executive soft services - Facilities Management
8 Years 3 Months- Managing the facilities of 2-lakh Sqft. Area.
- Managed a teams of support staff including Maintenance, Housekeeping.
- Managed vendor performance and evaluation
- Managed office area cleaning & Hygiene to avoid escalations from client.
- Managed monthly requisition, purchase order, invoicing, Vendor Payments
- Managed CLRA audit & Labor Compliances of JLL Team & Support staff.
- Managed Budget & Forecast summary.
- Preparation of Monthly Accruals, forecast of JLL & Client spend.
- Managed Financials /Monthly invoicing & billing
- Completion of online training provided by JLL (Six Sigma, Information security awareness, linked In learning)
Sr. Supervisor- Front Office
1 Year 8 Months- Worked with 4-star Hotel & Managed 82 Rooms inventory as a front office supervisor to ensure smooth functioning of day-to-day operations. SPOC of front Office, transportation, Room reservation, Hotel Revenue Night Auditing
- Managed and supervising arrival & departures, transportation of the Guests.
- Managed a report of Certificate -Form
- Managed Revenue NIGHT audit in IDS System to prepare Hotel Revenue report.
- Takes care of Guest feedback at the time of departure.
Executive- Front Office
11 Months- Worked with 3-star Hotel & managed 45 rooms inventory as a front office executive to ensure daily arrivals & departures.
- Managed Internal & External calls at reception.
- Managed check in & checkouts.
- Managed NIGHT audit on IDS System to prepare last night Hotel Sale report.
Assistant- Room service (FnB)
1 Year- Worked with 3-star Hotel & managed 15 rooms inventory.
- Room services
- Buffet layout for Breakfast
- Restaurant service & Banquet Services
Education
Graduate
Diploma - Aviation & Hospitality Management
Training - housekeeping, front office, F&B
12th
10th
Skills
Accomplishments
- Participated in Cricket & volleyball tournament on state level in school.
- Fire & Health and safety training with certificate
- Ovation-IFM Super star North & East- Q2’Quarter 2018
- Ovation-IFM Service Gem North & East -Q4’Quarter 2018
- Ovation- COVID Sentinels at JLL Ovations for Q1 2020
- Ovation- Work Dynamic superstar for achieving of KPI score Q4 2021
- Participated no of CSR Activity to support client for Plantation Drive.
- Runner up in CIWG in Q4-2017, Q1- 2018
- Participated in CIWG H2 2021.
Projects & Initiatives
Waste yard modification
Led the successful modification of the waste yard for Genpact, enhancing infrastructure and structural integrity. - Spearheaded efforts to develop efficient waste segregation processes, improving environmental sustainability. - Collaborated with cross-functional teams to implement upgraded structural designs, ensuring compliance with industry standards. - Delivered the project within the stipulated timeline from April to June 2026, achieving key operational milestones
Space Optimizations
Cleared scrap and debris to optimize space utilization for additional parking
Installed new parking signage to enhance visibility and guide traffic flow
Created new parking slots to increase parking capacity and improve facility efficiency
Old Tuckshop renovation
Upgraded and modified tuckshop infrastructure to enhance hygiene standards,
Optimized space layout to increase seating capacity and improve customer comfort
Expanded menu offerings by adding a variety of new food items to attract more customers