Vivek Dasud
Thane
Summary
Focused Systems Engineer with excellent IT skills. Well-versed in developing, testing and managing infrastructure. Meticulous and dedicated with proven history of 11 years of successful industry experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. System Engineer
Prothious Engineering Services PVT LTD.
Thane
05.2014 - Current
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Analyzed security logs to determine and alleviate network threats.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Assisted employees with resolving network problems at remote locations.
- Checked for accuracy and functionality during implementation of new systems.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Optimized networked software and operating systems by applying updates and patches.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
- Documented system configuration, mapping and processes.
- Designed tailored disaster recovery solutions to maintain uptime.
- Performed cost-benefit and ROI analyses for proposed systems.
- Created flowcharts, diagrams and other documentation.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Integrated database and backup servers into enterprise systems.
- Collaborated with executive team to define business requirements and systems goals.
- Conducted end-user reviews for modified and new systems.
- Delivered helpdesk service and support to customers.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Completed software updates and assessed security patches for optimized computer use.
- Researched software and systems products to determine purchase recommendations.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Implemented networking and server changes to meet client budgets and needs.
Customer Support Engineer
ACE Computer Services
Thane
09.2011 - 04.2014
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Answered incoming support inquiries via chat, phone and email.
- Trained customers to use and maintain equipment to reduce service issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Explained complex technology-related issues in understandable terms to customers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Bachelor of Arts - Geography
K.G. Joshi College of Arts & N.G. Bedekar College
Thane03.2011
Skills
- Exceptional computer and Internet skills
- Proactive problem solver and analytical thinker
- Model-based system engineering
- Systems Engineering
- Maintenance support systems
- System deployment monitoring
- Windows Operating System
- Systems Analysis
- Wiring system replacement
- Aviation operation systems
- Data backup and recovery systems
- Accounting system monitoring
Certification
- PGDM-HB in Operations Management June 2022
- CCNA
- MCITP
- MS-CIT
Reading Books, Planning to tasks, Playing Chess
You can Win
Make a proper plan for performing any tasks
Chess improves cognitive skills
Languages
Marathi
Native language
English
Upper intermediate
B2
Hindi
Proficient
C2
Timeline
Sr. System Engineer
Prothious Engineering Services PVT LTD.
05.2014 - Current
Customer Support Engineer
ACE Computer Services
09.2011 - 04.2014
Bachelor of Arts - Geography
K.G. Joshi College of Arts & N.G. Bedekar College
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