Vivek Dhaka
Bangalore
Summary
Results oriented professional bringing more than 10 years of expertise in operationalizing & transforming large business units through strategic planning & deliberate execution. IIM Alumni & entrepreneur who have served in leadership roles at Olacabs, Foodpanda, Pristyncare & Letstransport
Overview
10
10
years of professional experience
Work History
Head of Supply & Operations
Letstransport (India’s leading B2B Logistic company serving large enterprises)
Bangalore
2022.06 - Current
- Increased monthly sales by 25% by arresting downsell in existing clients and starting new clinets
- Led initiatives to improve margins by 3% and exceeded established goals
- Developed and implemented strategies to improve operational efficiency to reduce OPEX by 30%
- Managed a team of 300 personnel responsible for overseeing day-to-day operation & deployments
- Collaborated with cross-functional teams such as sales, finance, product & engineering to ensure successful delivery of products & processes to reduce leakages & improve efficiency
Business Head
Pristyncare (Healthtech company disrupting minimal invasive surgery space)
Gurgaon
2021.12 - 2022.05
- Developed & implemented strategies to drive growth, revenue & patient experience through 35 member Digital Marketing, Doctor, Hospital and Inside Sales team
- Planned marketing campaigns to generate leads and increase monthly sales revenue by 40%.
- Steered hyper growth in Laparoscopy & ENT business by expanding to tier 2 & tier 3 cities and growing tier 1 city to breach 120 Cr yearly revenue for these categories at +2% EBITDA
Founder
Unibook (Digitally native B2B fast fashion brand “Noya” for retailers)
Bangalore
2020.06 - 2021.12
- Oversaw all aspects of business including product development, sales, cataloging, delivery & finance.
- Increased revenue to INR 4 Mn within first 3 months by cultivating successful relations with 500+ retailers.
- Fostered new partnerships to expand the reach of the business to 70 manufacturers with 800+ curated designs
- Negotiated contracts with manufacturers for optimal pricing structure.
Director of Supply & Operations
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
Bangalore
2019.04 - 2020.05
- Led 30 member central PMO responsible for supply & manpower planning, channel management, L&D, supply marketing & distribution Channels
- Meticulous planning and execution to retain, reactivate & acquire partners to improve supply market share of bike, auto & cabs to deliver 20 Lakh daily rides
- Launched Ola's first loyalty programme Ola Star with 100+ partners across Credit, Insurance, Spares, Fuel etc
- Introduced multiple products & processes to improve productivity of 1500 member field sales team to reduce acquisition costs across all channels
Director of Operations
Foodpanda (Online food & grocery delivery platform owned by Olacabs)
Gurgaon
2018.04 - 2019.03
- Led central PMO of 12 responsible for acquisition, incentive design, inventory & payout of 1 Lakh riders to support 3.5 Lakh daily orders
- Implemented operational strategies to ensure 95% fulfillment with 80% order delivered within 20 minutes
- Build a B2B strategic sourcing team to Partner with staffing & 3PL partners to build supply base of ~6000 riders at 30% lower cost/order
General Manager of Operations
Acme Group (India’s fastest growing company in development of green technology solutions)
Gurgaon
2017.09 - 2018.03
- Piloted “Battery as a service” model in 5 cities with 7 battery swapping station & 200 ericksaw
- Led discussion with government agencies, OEM’s & financiers for successfully launching Pilot
Associate Director of Revenue
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
Bangalore
2017.04 - 2017.09
- Led 15 member high performing PMO to deliver 13% improvement in ENR within 6 month
- Developed supply planning & targeting frameworks to improve retention by 8%
- Steered A/B testing & rollouts of groundbreaking products like Goto, P-Mix, GMV Optimizer & Cross/Up sell
- Ideated & implemented innovative pricing and performance marketing initiatives to increase customer share of wallet
Business Head
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
Bangalore
2015.04 - 2017.03
- Led 450 member large team to drive growth, profitability & customer experience in Ola's Top 2 markets Bangalore & Mumbai
- Oversaw supply & demand activation to deliver 20% growth in Bangalore & doubled transactions in Mumbai
- Opened multiple partner centres on COCO & FOFO models to improve partner experience
- Launched new categories and distribution channels to further expand market share
- Rolled out DCO channel to develop partnership with Financiers, DSA’s, OEM’s to grow ridehailing ecosystem
Expansion Manager
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
Bangalore
2014.09 - 2015.03
- Developed and implemented strategies to expand the business into 20 new markets
Product Planning Manager
Force Motors (Indian multinational automotive manufacturing company)
Pune
2013.07 - 2014.08
- Presented recommendations for T0, Gurkha & Force One facelift launches through competitive analysis, industry trends, and customer feedback.
Education
MBA - General Management
Indian Institute of Management
Indore05.2013
B. Tech - Computer & Communication
LNMIIT
Jaipur05.2010
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Skills
- Strategic planning and execution
- Profitability and revenue generation
- Business Development
- Performance metrics analysis
- Recruiting and Hiring
- Effective leader
- Product development
- Sales and marketing
- Business planning
Timeline
Head of Supply & Operations
Letstransport (India’s leading B2B Logistic company serving large enterprises)
2022.06 - Current
Business Head
Pristyncare (Healthtech company disrupting minimal invasive surgery space)
2021.12 - 2022.05
Founder
Unibook (Digitally native B2B fast fashion brand “Noya” for retailers)
2020.06 - 2021.12
Director of Supply & Operations
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
2019.04 - 2020.05
Director of Operations
Foodpanda (Online food & grocery delivery platform owned by Olacabs)
2018.04 - 2019.03
General Manager of Operations
Acme Group (India’s fastest growing company in development of green technology solutions)
2017.09 - 2018.03
Associate Director of Revenue
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
2017.04 - 2017.09
Business Head
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
2015.04 - 2017.03
Expansion Manager
Olacabs (Indian multinational ridehailing company with over 15 Mn partners)
2014.09 - 2015.03
Product Planning Manager
Force Motors (Indian multinational automotive manufacturing company)
2013.07 - 2014.08
MBA - General Management
Indian Institute of Management
B. Tech - Computer & Communication
LNMIIT
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