Vivek Dharyawan
Operation Executive
Sonipat,HR
Summary
Result oriented Operations team member with 4+year of experience enhacing customer satisfaction and driving
operational efficiency in the mobility sector. Proven ability to foster continuous improvement and adaptability within fast
paced environment.Expertise in performance tracking,reporting and issue resolution.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operation Executive
Refex Green Mobility
07.2025 - Current
- Providing safe , punctual and sustainable rides to corporate clients like MMT, Airtel,Mozobox, Transfers,Grant thrompton.
- Continous tracking of EV's from pickup to drop off.
- Maintains communication between B2C clients and driver .
- Creating reports for drivers following non-compliance.
- Controlling delays by communicating central command team .
Senior Operation Executive
Blu Smart Mobility
04.2023 - 04.2025
- Managed vendor onboarding and offboarding processes, ensuring seamless transitions and minimizing disruptions.
- Tracking EV ride operations (airport,business and rentals) from pickup to dropoff to ensure smooth operations.
- Improved customer experience by proactively managing delays through real time allocations.
- Delivered real time RSA assistance for brakedown vehicles.
Facilitated effective communication with hub and customer support teams to expedite issue resolution. - Proactively identified escalated bugs and dashboard improvements to tech team.
- Documented non-compliant driver activity through Jira ticket creation.
- Analyzed and extracted dashboard data for management reporting and decision making.
- Developed and improvising performance tracking and reporting system, providing actionable insights to leadership.
- Identifying regions in Delhi-NCR to cater supply and demand.
Shift Incharge
Zoom Car Private Limited
04.2022 - 06.2022
- Led vendor relationships for smooth operations and improve customer satisfaction.
- Established effective communication channels and provided consistenttimely feedback.
- Monitored inventory utilisation for rental and outstation trips,ensuring efficientand allocation utilisation.
- Managed vehicle damage reporting and facilitated workshop repairs.
- Monitored team performance metrics to identify areas for improvement andimplement effective strategies
Senior Operations Executive
Voler Cars Private Limited
08.2015 - 04.2017
- Established vendor communication plans to ensure timely and effective communication with vendors.
- Maintained a comprehensive customer database for car rental users.
- Expanded market research by establishing and visiting multiple hubs toidentify niche customer segments.
- Managed self car deployments at airport.
- Generated fuel and refund reports for management review.
- Facilitating customer rental agreements for self drive car rentals,including preauthorisation approvals.
Education
MBA - Supply Chain Management
New Delhi Institute of Management
New Delhi, India 04.2001 -
BBA - Commerce
Maharaja Agarsen Institute of Management Studies
New Delhi, India 04.2001 -
Skills
Microsoft Excel
Microsoft word
Microsoft PowerPoint
Google sheets
Operations management
Additional Information
Father's name- Tilak Singh
Marital status- Married
Gender-Male
Nationality-Indian
Timeline
Operation Executive
Refex Green Mobility
07.2025 - Current
Senior Operation Executive
Blu Smart Mobility
04.2023 - 04.2025
Shift Incharge
Zoom Car Private Limited
04.2022 - 06.2022
Senior Operations Executive
Voler Cars Private Limited
08.2015 - 04.2017
MBA - Supply Chain Management
New Delhi Institute of Management
04.2001 -
BBA - Commerce
Maharaja Agarsen Institute of Management Studies
04.2001 -