Vivek Dubey
BRANCH MANAGER
Jabalpur
Summary
- A dynamic professional with nearly 15 year’s of rich experience in Marketing, Key Account management, Branch Management, and Team Management.
- Presently working with HDFC Bank Ltd. as Branch Manager Rehli M.P state.
- Managing sales functions for enhancing operational effectiveness; streamlining the working Standards & sales System for enhanced operational effectiveness.
- Implementing sales policies as well as ensuring improvement as per the Business Excellent Standards and streamline distribution networks..
- Strategist with proven abilities in devising strategies to augment business
- Proven track record of successfully superseding predefined targets and accomplishing consistent growth in turnovers.
- An effective communicator with excellent relationship management skills and strong Analytical, Leadership, Decision-Making, Problem Solving & Organizational abilities.
Overview
17
17
years of professional experience
2
2
Certifications
1
1
Language
Work History
Branch Manager
HDFC Bank Ltd
07.2013 - Current
- Supervisory Responsibility:
- 1. Supervise & monitor Personal Banker desks and contract sales staff
- 2. Branch administration
- 3. Lobby Management
- 4. Ensure quality customer service is delivered.
- 5. Resolution of customer queries/complaints.
- 6. Customer service to ensure walk in customer’s issues.
- 7. Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- 8. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Branch Operations and Audit Compliance Transactional responsibility
- 1. Authorize Personal Banker transactions
- 2. Corporate salaries processing
- 3. Cost Management and staff productivity
- 4. Responsible for Cash and Customer transactions at the Teller counters
- 5. Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- 6. Penetration of Saving Accounts on non liability customers
- 7. Reconciliation and maintenance of suspense accounts register as per the required format
- Sales Responsibility
- 1. Branch Merchandising
- 2. Generate business, cross sell and monitor cross sales of Personal Bankers
- 3. Generate leads for Third Party Products to the customers.
Branch manager
BMA Wealth Creator’s Pvt Ltd
04.2011 - 06.2013
- KPA’s:
- Handling a team of 30 employees under sales & telly callers.
- Identifying and exploring new business opportunities, managing sales & marketing activities and organizing promotion programs to tap profitable business opportunities
- Analyzing market trends, tracking competitors’ activities, providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.
- Ensuring maximum customer satisfaction by attending their complaints, resolving their concerns and achieving delivery and quality norms.
- Handling Recruiting, leading, training & monitoring the performance of team members by constant interaction and regular meeting. Provide feedback to the team members on overall performance & to ensure efficiency in sales operations and meeting of individual & group targets.
- Accolades:
- Achieved 100% of the Yearly sales binder in just 6 months of working.
- PAN India No 3 in the month of Aug, Nov’11 & No 4 in Apr, May, June’11.
Sales Executive, Team Manager
Bajaj Capital Ltd.
12.2008 - 04.2011
- KPA’s:
- Identifying and exploring new business opportunities, managing sales & marketing activities and organizing promotion programs to tap profitable business opportunities
- Handling a team with the responsibility to motivate executives for generating business.
- Acquiring business through the handling of 3rd party business (General insurance, life insurance,) etc.
- Analyzing market trends, tracking competitors’ activities, providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.
- Ensuring maximum customer satisfaction by attending their complaints, resolving their concerns and achieving delivery and quality norms.
- Recruiting, leading, training & monitoring the performance of team members by constant interaction and regular meeting. Provide feedback to the team members on overall performance & to ensure efficiency in sales operations and meeting of individual & group targets.
- Accolades:
- Recognized as the winner of IPC series & was awarded 1st prize for collecting maximum business in the month of March ‘09
- PAN India No1 in the month of Mar’09.
Education
MBA -
GGSES, Punjab Technical University
01.2008
Bachelor's Degree in Science - Math
DN JAIN College, Rani Durgavati University
Jabalpur, MP01.2006
Skills
Proficient in Computers with good knowledge of MS-Office, MS-Power Point & Internet savvy
Certification
IRDA Certified
Training
- Attended trainings on the following:
- Leadership through Quality
- Self Managed Work Group
- Outbound experiential learning of communication skills
Disclaimer
As per my believe the information given by me are correct if any deviation will be found in the future for that I will be responsible.
Timeline
Branch Manager
HDFC Bank Ltd
07.2013 - Current
Branch manager
BMA Wealth Creator’s Pvt Ltd
04.2011 - 06.2013
Sales Executive, Team Manager
Bajaj Capital Ltd.
12.2008 - 04.2011
Bachelor's Degree in Science - Math
DN JAIN College, Rani Durgavati University
MBA -
GGSES, Punjab Technical University
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