Vivek Eravachi V

Driving Demand and Supply, procurement, price estimation, returns tracking of fruits & vegetables at Ninjacart. (People Manager role).

Served customers in Bangalore with fresh and authentic organic produce direct from our farm within 16 hours of harvest. Increased client base from 29 to 62 clients, achieving average sales of 28.22 Lakh INR over a period of 14 months.

Promoted to the role of Subject Matter Expert (Lead) , with 8 credit operations associates directly reporting to me.

As a Subject Matter Expert, I helped associates resolve the problems they encountered while reconciling seller inventory, calculating the amount to be reimbursed for seller losses in cases such as inventory damaged at warehouse, inventory missing at inbound stations, un-returned inventory in addition to driving process improvements.

• Automated virtual investigation process for retrieving sellers inventory missing in inbound stations at warehouses, reducing investigation time per claim from 42 minutes to 26 minutes, increasing productivity rate by 38%.
• Reduced the calculation time to determine the amount to be paid out to seller flex sellers (Seller owned warehouses) by 50%, saving 11 minutes of total investigation time per claim. This led to reduction in headcount allocation for this particular task, resulting in savings of 8.4 Lakh INR YOY on headcount cost.
• Brought down ticket allocation time to associates from 20 minutes to 5 minutes by suggesting and implementing an automation technique that automatically assigns incoming reimbursement claim tickets from sellers to available credit operations associates.
• Transitioned virtual investigation process to retrieve seller's inventory missing at warehouses, from Credit operations team at Bangalore to Fin-ops team at Hyderabad, saving the site a total headcount cost of 5.04 MNN INR YOY. Awarded with “Star Performer" award in recognition.
• Groomed 2 associates to take up mentorship positions within the team.

This role required me to perform virtual investigation to retrieve seller's missing inventory at warehouses, using various internal tools and interfaces such as seller central, in addition to performing calculations to determine the amount to be paid out to the seller for the losses incurred by the seller for damaged and lost inventory at warehouses.

• Streamlined the virtual investigation process for retrieving inventory missing in inbound stations at Amazon warehouses. Introduced 4 additional checks in addition to the already existing checks. This resulted in reduction of reimbursable amount to paid out to the seller by up to 36% per case.
• Identified fraudulent activity being performed by a high-profile seller in order to receive reimbursements from the company, during peak Diwali sale. Recovered an amount of 14.23 MN INR that was paid out to the seller for his fraudulent claims in addition to saving 6.6 MN INR by cancelling the reimbursement amount that was lined up to be paid out to the seller for fraudulent claims.
• Reduced the investigation time of seller’s warehouse damaged reimbursement claims by seller, by suggesting and helping build a VBA macro that would automate the entire process. This brought down the investigation time per claim from 6 minutes to 1.5 minutes, saving 20 hours of production time/week.

Promoted to the role of mentor within 6 months of joining as an associate. As a mentor within the account management team, I was responsible for training newly joined associates on internal tools and processes related to seller inventory listings on Amazon page, warehouse related issues, in addition to proposing solutions that remove barriers to enable resolutions for Sellers.

• Identified opportunities to work with financial operations team to correct a routing issue that prevented 80% of sellers from contacting the account management team for size related reimbursement assistance.
• Entrusted with the responsibility to train and mentor a batch of 26 new hires at the newly established partner site in Chennai. Successfully transitioned all 26 new hires from the role of trainees to full time production employees through effective mentoring, process guidance and coaching.

As an account management associate, I was the primary interface between Amazon and our business partners. I was responsible for providing timely and accurate operational support to merchants selling on the Amazon platform on issues like inventory management, order management, payments, detail pages, performance, promotions and everything that matters to run a successful online business on Amazon.

• Awarded with the “PRR Champ” (Positive Response Rate) award in recognition for achieving a 100% positive response rate from sellers, within 2 months of joining the organization.
• Wrote new hire training content for warehouse operations processes, which is shared with trainees till date.
• Entrusted with the responsibility of publishing the team's daily case count report and the monthly positive response rate analysis report.

Client: Sears and Kmart

Advanced troubleshooting of windows, POS (Point of sales) devices, unix servers,windows work stations,kiosks,hand held devices, routers and operating systems.Guiding onsite computer hardware technicians in board and chip level troubleshooting.