Vivek Fernandez J
CHENNAI
Summary
Highly skilled Process Owner with significant experience in managing and improving complex business processes. Strengths include exceptional problem-solving skills, ability to streamline operations for maximum efficiency and strong leadership qualities. Previous roles have led to notable improvements in process implementation, reduced costs, and increased productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Global Process Owner - Intercompany
Bookingholdings
Bangalore
08.2024 - Current
- Developed process improvements to streamline operations and reduce costs.
- Ensured that all processes are documented in accordance with established guidelines.
- Provided training on procedures and best practices to staff members.
- Conducted regular reviews of existing processes to identify areas of improvement or potential risks.
- Collaborated with other departments to develop new processes or modify existing ones as needed.
- Negotiated service level agreements with external vendors when necessary.
Manager
Genpact India Private Limited
Hyderabad
08.2021 - 07.2024
- R2R – General accounting/Intercompany Manager for a 50+ member team with various ERPs and Regions
- Successfully transitioned General Accounting process for the leading Medical Manufacturing Client in European/North America region.
- Having good exposure to SAP ERP.
- Coordinated with various management stakeholders and involved in preparation of various documentations for process control and stabilization.
- Process Maps and signed off from the Client.
- Prepared Quality Review Methodology and created various tracker sheets for process control and stabilization.
- Reviewing the Blackline Reconciliation and Month-end close.
- Implementation of COE for Intercompany.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
Accenture Solutions Private Limited
Chennai
06.2017 - 08.2021
- R2R – General accounting (Intercompany Manager) for a 40-member team with various ERPs and Regions.
- Successful migration of Intercompany process to Accenture.
- Coordination with Finance/Biz Controllers and Global Process Owners
- Close orientation with Operational Excellence team on Automations, Process.
- Improvements, Quality & control, FTE reduction, Change in ways of working, etc.
- Point of contact for overall Intercompany Automations.
- Monthly governance call.
- Review of SWI's
- Monthly and Annual performance review.
- Effective Visual Management (VM) on People, Process, and Technology, FMEA analysis, daily connect with the team through VM update.
Analyst
Maersk Global Shared service
Chennai
11.2015 - 06.2017
- Monitoring collections team for undue customer reports.
- Handling customer escalations.
- Following escalation matrix for the unresolved/disputed issues.
- Facilitating training sessions for new joiners. Point of contact for overall SWI Management.
- Monthly cash collection calls analysis.
- Presenting collection status to the stakeholders/Management.
- Responding to the audit queries.
Senior Associate
TCS
Chennai
09.2012 - 07.2015
- AR Collections
- Chargebacks - Business to Business collections
- Handling credit card dispute-related queries.
- Preparing RCA, project status report, and project management report.
- Preparing MIS report (Debtors aging report and creditors aging report).
- Following escalation matrix for the unresolved/disputed issues.
Associate
Sun TV Network Limited
Chennai
09.2011 - 09.2012
- Preparation of monthly and daily reconciliations.
- Month end Stock verification.
- TRP Rating Maintenance
- Clearing invoices.
- Monitoring the cash pooling accounts.
Education
B.COM - Commerce And Accountancy
Loyola College
Chennai03-2011
High School Diploma -
Ruskin Matriculation Higher Secondary School
Chennai03-2008
Skills
- Operational Excellence
- Process Automation
- Lean Six Sigma
- Process Documentation
- Data-driven decision-making
- Project Requirements
- Process Mapping
- Interpersonal Communication
- Problem-Solving
- Excellent Communication
- Operational Efficiency
- Customer Relations
- Time Management
Certification
- Lean Six Sigma Black Belt Certification - Benchmark six sigma
- Lean Practitioner and Lean Guide
- Excellence in continuous Improvement leadership(ECIL)
- Certified Industrial accouting
Timeline
Global Process Owner - Intercompany
Bookingholdings
08.2024 - Current
Manager
Genpact India Private Limited
08.2021 - 07.2024
Assistant Manager
Accenture Solutions Private Limited
06.2017 - 08.2021
Analyst
Maersk Global Shared service
11.2015 - 06.2017
Senior Associate
TCS
09.2012 - 07.2015
Associate
Sun TV Network Limited
09.2011 - 09.2012
B.COM - Commerce And Accountancy
Loyola College
High School Diploma -
Ruskin Matriculation Higher Secondary School
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