Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Personal Information
Hobbies
Languages
Timeline
Generic
SATYENDRA KUMAR UPADHYAY

SATYENDRA KUMAR UPADHYAY

Summary

Innovative vision & analytics driven professional with 22+ years in Sales, Sourcing, Operations, Repair & Maintenance, service delivery for Banking organizations, NBFCs, WLATMOs. Demonstrated success in implementing cost-saving measures, vendor identification and management, and inventory control (Warehousing). Proven ability to manpower and assets utilization. Having strong interpersonal skills and effective communication, with a notable career path by ensuring consistent relationship with the clients & homogenous track record.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Tata Communications Payment Solutions Limited
01.2023 - Current
  • During my tenure I have Headed the sales & operational management of designated portfolio where I controlled the area of UP, Delhi, UK, HP, PB,RJ & HR.
  • I have sourced & deployed 400+ franchisee ATMs in 3.5 years since 2021 when company started franchisee business & the number keep on adding YoY.
  • I have engaged 25+ master franchisees as our channel partners & keep on creating new relations for company's business growth.
  • Strengthen the relationship with MFs by typically providing product training, operational support, and sometimes assistance with location setup and marketing.
  • Maintained a structured partnership with franchisee by giving them the strategies from our proven business model for their benefits to boost the franchisee relationship.
  • I have managed the complete P & L of my portfolio which was of 1000+ ATMs by ensuring prompt support for ATM uptime, transactions & other factors which were directly or indirectly impacting the business revenue.
  • Controlled the revenue leakage & saved 5-11% YoY ,by monitoring the cost of expenses & optimizing the available resources, which included the sourcing, deployment, OpEx ,repair and maintenance.
  • Supervised the standards of region's uptime and maintained the ATM uptime above 90% with maximum achievement of 99% for the banks like SBI, ICICI, IOB, NTB & Indicash®.
  • Maintained & improve the ATM transactions, by reviewing the processes, performance & worked on areas of improvement, in regular intervals. Looking for 5% improvement QoQ.
  • Being a part of 300+ agreements, I have done the legal due diligence along with my legal team, ensure error free documentations, draft finalizations followed by agreement signing by both the parties.
  • Handled the cash related operations & planning at regional level to ensure the cash out percentage not more than 0-1%.
  • As a part of cross functional projects I was an active participant of process automation & we have introduced the tools tike IndicashKeDost for franchisee operations, LeadManagementSystem for site sourcing, SiteSourcingApp, ATMO safety App etc.

Assistant Manager (Operations)

SIS Prosegur
04.2011 - 12.2013
  • Operational management for the clients basis the nature of work assigned to me i.e. communicating with the clients & maintaining the operational MIS.
  • Troubleshooting the customer challenges & documenting those issues for action or escalate the issues to competent authorities, followed by professional & prompt response to customer via e-Mail.
  • Regular meetings with the customers & document these interactions for better clarity on both side & lead to resolution oriented approach.
  • Manage a team of 20 members by, setting the clear goals and job responsibilities, regular 1:1 meetings with team, help team to improve their skills and encourage the collaboration between the teams, to support customers such as SBI, PNB, UBI, Axis Bank, etc.
  • Daily co-ordination with SPOCs of bank & MSPs to understand their requirements, preparing the presentations & performance reports.

Senior Operation Executive

Writer Safeguard Private Limited
05.2010 - 03.2011
  • ATM Operation Support to clients such as HDqC, ICICI, BOI, KBL and PNB Bank in Ranchi, Jharkhand.
  • Provide CIT Service to retail stores such as Big Bazaar, Reliance Fresh (Reliance Retail), Locus, Airtel Gishal Mega Mart, Reliance Life Insurance, Amway India Ltd., UIIT, etc. as per corporate guidelines.
  • Manage customer-centric banking operations and ensure customer satisfaction by achieving delivery and service quality norms.
  • Track daily MIS and report on a weekly and monthly basis to the corporate team.
  • Build relationships and provide customized services to clients. Responsible for business development in the assigned area.
  • Lead a team of 35 members.

Education

Bachelor of Arts - History

Satish Chandra College
07.2001

Higher Secondary - undefined

LD College

Secondary - undefined

Ballia High School

Skills

  • Operations Management
  • Retail & Corporate Sales
  • Sites acquisiotion
  • Customer Relationship
  • Leadership
  • Critical Thinking
  • Team Management
  • Time Management
  • Adaptability
  • Innovation
  • Effective Communication
  • Legal due Delegence

Accomplishments

  • Won a best state head award for maintaining the site upkeep challenge.
  • Achieved the 1st position in FSG premier league organized among the regions.
  • Achieved best region award as North-1 team as an active contributor.

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Personal Information

Date of Birth: 05/08/79

Hobbies

Listening Music 

Long travelling

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Assistant Manager

Tata Communications Payment Solutions Limited
01.2023 - Current

Assistant Manager (Operations)

SIS Prosegur
04.2011 - 12.2013

Senior Operation Executive

Writer Safeguard Private Limited
05.2010 - 03.2011

Higher Secondary - undefined

LD College

Secondary - undefined

Ballia High School

Bachelor of Arts - History

Satish Chandra College

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SATYENDRA KUMAR UPADHYAY