VIVEK GAURAV
Dhanbad
Summary
Seasoned Technical Trainer with over 12 years of experience managing technology training requirements and curriculum design to support skills-development initiatives. Collaborates effectively with teams to outline processes, provide resources, and achieve technical goals with a detail-oriented and organized approach. Demonstrates expertise in streamlining and compiling complex documentation and instruction programs, while staying knowledgeable about trends within the technology sector. Well-qualified Training Specialist skilled at planning and implementing comprehensive onsite and remote training programs. Known for authoritative and clear communication, with an enthusiastic style and insightful approach that effectively engages participants and drives individual and organizational success through high-quality training solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Trainer
Gainsight
02.2022 - Current
- Effectively deliver technical training courses related to Gainsight products in a virtual environment
- Assist in curriculum development, help identify and improve processes in development and delivery and gather requirements often from the remote workforce (US-based)
- Work with new or existing customers to train and onboard them on Gainsight products
- Host engaging and accessible training workshops
- Interact with stakeholders, including Product Managers to understand the training requirement and customize the training program
- Work with new or existing customers to train and onboard them on Gainsight products
- Observe and evaluate the results of training programs.
- Developed customized training materials tailored to different departments, ensuring relevance and applicability to specific job roles.
- Contributed to the growth of in-house expertise by mentoring junior trainers, sharing knowledge, and providing constructive feedback.
- Increased employee confidence in utilizing complex tools through hands-on training sessions and real-world examples.
- Evaluated trainee performance through assessments, identifying areas for further development and adjusting content accordingly.
- Established an accessible online resource library, enabling employees to access course materials and additional resources for self-paced learning.
- Updated existing training modules based on evolving industry trends, maintaining cutting-edge content for maximum effectiveness.
- Facilitated cross-functional collaborations by conducting regular workshops, fostering a culture of continuous learning and improvement.
- Improved team productivity through the implementation of structured training sessions focused on advanced software usage.
- Received consistent positive feedback from trainees regarding course content quality, presentation style, and overall experience satisfaction levels.
- Collaborated with subject matter experts to ensure the accuracy and relevancy of all training materials developed.
- Measured post-training effectiveness using various evaluation methods such as surveys and follow-up interviews with participants for continuous improvement purposes.
- Demonstrated commitment to professional development by attending industry conferences and staying current on emerging technologies relevant to the field of technical training.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Worked with the Instructional Designers and developed new training content in various distribution channels.
- Facilitated virtual, in-person and blended learning sessions.
- Designed and delivered web-based, self-directed learning materials.
- Developed lesson plans, instructional materials and written practice tests for training courses.
Performance Manager
Codevidhya
04.2021 - 01.2022
- Started as an Educator with Unacademy
- Codevidhya - Performance Manager
- Monitor the junior trainer to meet the quality parameters
- Giving technical and dashboard training to new joiners and trainers
- Improvement of trainers' performance in terms of conversions.
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
- Analyzed financial data to identify cost-saving opportunities while maintaining high-quality output standards.
- Tailored coaching and mentoring sessions to individual employee needs, significantly improving skill levels and performance metrics.
- Conducted in-depth data analysis to identify performance trends, enabling targeted coaching interventions.
- Elevated company performance by implementing best practices in performance management and employee development.
- Achieved significant improvements in team efficiency by redesigning performance evaluation criteria.
Freelancer Technical Trainer
Freelacer
10.2019 - 04.2021
- Worked as a freelancer trainer in renowned companies in India and abroad teaching coding to kids from different countries
- Worked as a teacher trainer to help the newly onboarded teachers deliver the live classes in an interactive way and mentor the Junior Trainers to meet the quality parameters
- Supporting content head in content creation and innovation and creating products and videos.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Freelancer Trainer
09.2016 - 09.2019
- 3+ years of experience in organizing and delivering modules for crash courses for people working in corporate companies
- More than 1000 hours of experience in Public Speaking on motivation, inspiration, leadership, and stress management for various clients.
Dot Net Developer
Bank of America Project
07.2012 - 08.2016
- 4 years of Experience as a Dot Net Developer working for Bank of America Project.
- Debugged complex software issues, leading to a more stable product release.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Reduced development time by creating reusable code libraries for future projects.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Coordinated deployments of new software, feature updates and fixes.
- Created proofs of concept for innovative new solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Coding Trainer
TCS Hyderabad
07.2012 - 08.2016
- Worked as a part-time faculty in many private institutes in Hyderabad, teaching programming languages to students and working professionals.
Education
Bachelor of Technology - Electronics And Communications Engineering
Birsa Institute of Technology
Sindri05.2012
High School Diploma -
DAV Public School
Deoghar05.2007
Skills
- Train-the-Trainer, Coaching and Mentoring
- E-learning development
- Training delivery
- Content Management and Learning Management Systems
- Virtual Training Facilitation
- Blended Learning Expertise
- Certification Programs
- Expert Instructional Design
- Team building
- Training Program Development
- Public Speaking
- Curriculum Design
Technologyplatforms
- Python, Pygames, Turtle
- C, C++, Data Structures, DBMS
- C#, Asp.Net, Ado.Net, Visual Basic
- HTML, CSS, JS, Bootstrap
- Code.org, App Inventor, Scratch, Thunkable, etc
Accomplishments
- BTech - Electronics & Communication Engg. B.I.T Sindri, India, 84.7%
- AISSCE(XII), 84.4%
- AISSE(X), 91.6%
- Good communication skills
- Leadership attitude
- Passionate and Ambitious in life
- Dedicated and Competent
- Quick Learner
- Resourceful and Responsible
- Innovative and Independent
- Good in aptitude
- Persistent
- School topper in Class Xth and Class XIIth.
- Won various prizes in different technical competitions and Robotics events in IITs and NITs
- School Captain for 3 continuous years.
- Member of the Rotaract Club, a youth wing of Rotary International.
- Member of the Training and Placement Office for the Placement in College.
- Spock for RISK Domain and won On The Spot Award in TCS.
- Organized and was Chief Crew in a 2-day event called ITP (Initial Training Program) for corporate employees.
- Qualified SSC Tier - 1 Exam in 2012, 2013, and 2014.
Areas Of Interest
CONTACT
Certification
- Gainsight NXT Associate Administrator Certificate (Level 1)
- Gainsight NXT Reports & Dashboards Certificate (Level 2)
- Gainsight NXT Journey Orchestrator & Surveys Certificate (Level 2)
- Gainsight NXT Administrator Certification (Level 3)
- Customer Success Manager Certified Professional
- Customer Success Leader Certified Professional
- Advanced Customer Success Manager Certified Professional
- Gainsight End User Certification
- Customer Success Operations Certificate
- Gainsight PX Level 1 Certificate
- CS Skills: Durable Growth Playbook
Reading Books
I enjoy reading self-help books. Some of the books I've read include "7 Habits of Highly Successful People," "Start with Why," and "Atomic Habits."
Additional Information
- My podcast, "The Untold Stories," is available on various platforms including Google Podcast, Apple Podcast, Spotify, and JioSaavn. Additionally,
- I also produced a couple of book summary videos for my YouTube channel, Untoldeology - The Untold Stories.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Technical Trainer
Gainsight
02.2022 - Current
Performance Manager
Codevidhya
04.2021 - 01.2022
Freelancer Technical Trainer
Freelacer
10.2019 - 04.2021
Freelancer Trainer
09.2016 - 09.2019
Dot Net Developer
Bank of America Project
07.2012 - 08.2016
Coding Trainer
TCS Hyderabad
07.2012 - 08.2016
Bachelor of Technology - Electronics And Communications Engineering
Birsa Institute of Technology
High School Diploma -
DAV Public School
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