Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Vikash Giri

Vikash Giri

Howrah

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Concentrix
Kolkata
12.2024 - Current
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Collaborated with team members to optimize workflow and improve process efficiency.
  • Trained new staff on company policies, procedures, and customer service standards.
  • Supported management in strategic planning initiatives to enhance overall performance.

Team Leader

Startek (Aegis)
Kolkata
01.2023 - 12.2024
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Operation Team Leader

Tech Mahindra Ltd
Kolkata
10.2019 - 12.2022
  • Created weekly and monthly reports on team performance, productivity, and overall results achieved.
  • Identified training needs within the team and arranged appropriate training sessions.
  • Analyzed trends in customer service data to identify areas for improvement.

Associate

Wowser Technology Pvt Ltd
Kolkata
03.2019 - 06.2019
  • Provided customer service support for inquiries & complaints.

Associate

Wizard E Marketing Pvt Ltd
Kolkata
07.2016 - 01.2019
  • Provided customer service support.

Education

Graduated -

RAJENDRA PRASAD UNIVERSITY (BIHAR)
01.2015

ISC -

SUNRISE ENG-MED SCHOOL
01.2011

ICSE -

SUNRISE ENG-MED SCHOOL
01.2009

Skills

  • Problem-Solving
  • People Management
  • Performance Improvement
  • Conflict Resolution
  • Call Center Operations
  • Team Supervision
  • Overseeing Daily Activities
  • Analytical Thinking

Languages

Hindi
First Language
English
Proficient
C2
Bengali
Proficient
C2

Hobbies and Interests

  • Playing Cricket
  • Riding Bike

Timeline

Assistant Manager

Concentrix
12.2024 - Current

Team Leader

Startek (Aegis)
01.2023 - 12.2024

Operation Team Leader

Tech Mahindra Ltd
10.2019 - 12.2022

Associate

Wowser Technology Pvt Ltd
03.2019 - 06.2019

Associate

Wizard E Marketing Pvt Ltd
07.2016 - 01.2019

Graduated -

RAJENDRA PRASAD UNIVERSITY (BIHAR)

ISC -

SUNRISE ENG-MED SCHOOL

ICSE -

SUNRISE ENG-MED SCHOOL
Vikash Giri