Vivek Gupta

Experienced in overseeing end-to-end Cash on Delivery operations, ensuring accurate, secure, and timely collection and reconciliation of payments. Responsible for managing COD processes across delivery channels, coordinating with logistics teams, and maintaining strong relationships with delivery partners and vendors. Skilled in implementing controls to minimize cash handling risks, streamline reconciliation procedures, and enhance operational efficiency.

Key Responsibilities:

• Managed and monitored daily COD transactions, ensuring timely collection and bank deposits.
• Oversaw reconciliation of COD payments with sales and delivery records to ensure accuracy.
• Coordinated with finance, logistics, and customer service teams to resolve discrepancies or delays in COD settlements.
• Implemented cash handling protocols and audit trails to reduce risk and improve accountability.
• Trained delivery personnel on secure cash collection and reporting procedures.
• Generated regular COD reports for management review, highlighting collection performance and outstanding dues.

• Procurement Management: Oversee the overall purchase of materials, ensuring timely acquisition and cost-efficiency for construction projects.
• Material Reconciliation: Perform detailed reconciliation of materials used on-site, organized by casting and floor level, to ensure precise usage tracking.
• Vendor Payment Management: Administer payments to vendors, ensuring timely transactions and maintaining strong vendor relationships.
• Team and Site Management: Supervise on-site staff, manage material deliveries, and uphold job site safety standards to ensure compliance with safety protocols.
• Quality Assurance: Ensure that all construction and build-out elements align with project specifications, design requirements, and safety standards.
• Record Keeping: Maintain accurate records of all payments received and made, ensuring financial transparency and supporting auditing processes.

• Operational Excellence: Demonstrated consistent hard work and dedication to drive results, improve operations, and enhance overall productivity.
• Cash & Transaction Management: Operated tills to accurately process both cash and credit transactions, ensuring financial integrity.
• Team Leadership & Merchandising: Led teams in effective product merchandising and inventory management to maximize sales and maintain stock accuracy.
• Sales Strategy Implementation: Planned and executed innovative strategies aimed at boosting sales and improving customer engagement.
• Process Improvement: Identified and implemented more efficient operational processes, resulting in reduced waste and optimized resource utilization.
• Quality Assurance: Inspected products and services to ensure compliance with company standards, maintaining high-quality output.
• Customer Engagement: Actively engaged with customers to understand their needs, delivering personalized service that enhanced customer satisfaction.
• Complaint Resolution: Managed customer complaints with professionalism, utilizing clear communication and problem-solving to resolve issues.
• Commercial Operations: Oversaw day-to-day commercial operations, including both purchase and sales processes, ensuring smooth business flow.
• Factory Operations Management: Managed overall factory operations, ensuring efficiency, safety, and compliance with production goals.

• Franchisee & Store Management: Oversee operations for both franchisee and company-owned stores (COCO & COFO), ensuring consistent performance across all locations.
• Retail Accounting: Manage accounting processes for retail business operations, ensuring accurate tracking of all financial transactions and reporting.
• Franchise Transition: Played a key role in converting company-owned stores (COCO & COFO) to the franchisee model (FOFO), streamlining the transition and ensuring operational alignment.
• Expense Management: Monitor and control expenses for retail locations and branches, ensuring budget adherence and cost-effective operations.
• Management Information Systems (MIS): Prepare detailed MIS reports to analyze store performance, sales trends, and financial data to guide decision-making.
• Month-End Closing: Coordinate month-end closing activities, ensuring timely and accurate financial reporting ahead of aggressive deadlines.
• Commission & Incentive Calculations: Manage and process commission payments to agents based on store sales and calculate employee incentives to drive performance.

• Inventory Reconciliation: Reconciled Purchase Orders (POs) with inventory reports, ensuring accurate tracking of materials and supplies.
• Transaction Tracking: Chased missing transactions and worked closely with teams to facilitate timely payments and prevent delays.
• Accounts Payable: Assisted with receiving, processing, and verifying all invoices related to accounts payables, ensuring proper allocation and timely payments.
• Sub-Contractor & Supplier Payments: Prepared and disseminated remittance details for subcontractors and suppliers, maintaining clear communication and timely settlements.
• Error Rectification: Investigated and rectified accounting discrepancies or errors in transaction records, ensuring accuracy and transparency.
• Fraud Prevention: Examined financial records and statements for signs of fraud or misappropriation, taking appropriate action to prevent financial risks.
• Dispute Management: Investigated and helped resolve collections and billing disputes, ensuring quick resolution and client satisfaction.

• Journal Entries: Created and maintained journal entries with exceptional accuracy, ensuring proper documentation and classification of financial transactions.
• Process Improvement: Identified and implemented process improvements to enhance the timeliness and quality of financial reporting and operations.
• Bank Reconciliation: Reconciled bank account statements to track and address financial expenditures, ensuring accurate and up-to-date financial records