Vivek Gupta
Salesforce Manager
Siwan,BR
Summary
Having an overall 13.5 years of experience in which 12 yrs in the Salesforce (CRM)
Technical professional with strong background in managing and optimizing complex IT systems. Skilled in project management, software development, and systems integration, ensuring seamless operations and high performance. Known for fostering team collaboration and adapting effectively to changing requirements, consistently delivering high-impact results. Reliable, results-driven, and adept at leveraging technical expertise to drive organizational success.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Salesforce Technical Manager
SA Tech
09.2025 - Current
- Designed salesforce application for Global Atlantis.
- Organized workshop for requirement gathering with service team.
- Completed detailed discovery with stake holder.
- Created functional, platform and technical architecture document.
- Helped and Monitored development team for offshore technical delivery.
- Completed salesforce platform setup for upcoming development.
- Implemented private network during salesforce platform setup.
- Integrated salesforce and external system with data cloud and MuleSoft.
- Displayed the 360 views of data to cca on unified desktop.
- Create the UI page after the discovery session.
- Transform data mapping between salesforce and external system based on customer expectations.
- Create user stories for current and future sprints.
- Leading the daily status call, weekly update, and retrospective meeting with client.
Salesforce Senior Manager
Action Tesa
03.2025 - 05.2025
- Designed salesforce application for action tesa.
- Organized workshop for requirement gathering with sales, service and marketing team.
- Completed detailed discovery of action tesa business.
- Decided the sales, service and consumer cloud after detailed d
- Organized the work shop to gather project requirement.
- Connect to vender and provided the roadmap to build the salesforce application.
- Review of development work which was completed by vendor.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Salesforce Technical Manager
Capgemini
06.2018 - 03.2025
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Communicated project status, delivering audience messages, and change management with clients.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Managed budgets and resources effectively, optimizing resource allocation to maximize project outcomes.
- Assisted product owners with prioritization of backlogs.
- Conducted thorough risk assessments for each project phase, proactively addressing potential issues before they escalated into costly problems.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
Technical Consultant
Huron Consulting Group Inc.
08.2017 - 06.2018
- Outlook calendar synchronization with Salesforce for appointment booking.
- Worked on round robin logic for appointment booking.
- Implemented custom email service for the appointment scheduling.
- Created workflow for the email notification whenever email is accepted or rejected by student.
- Created I calendar, flow diagram, apex class, test class and use cases for the appointment application.
- Design and developed the page for appointment scheduling with lighting framework.
- Created component, controller, helper class , event in lighting application for marry ville home page.
- Developed Lighting component for the community for displaying different course name.
- Worked on sharing rule, Profile, Page layout for the student and staff member.
- Maryville University is a nationally recognized private institution located just 22 miles from downtown St. Louis, Missouri. Maryville offers a comprehensive and innovative education focused on student learning, outcomes and success.
Senior Developer
Wipro Technologies
05.2012 - 06.2017
- Schedules and directly involves with the Client Call, Analyzing, discussing on the Requirement.
- Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects.
- Developed clear specifications for project plans using customer requirements
- Worked on sales , service ,marketing,exprience , education,
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Worked on page layout, profiles, case management, approval process, roles, assignment rule and workflow.
- Created visual force page for opportunity and various custom objects as per business requirement.
- Developed clear specifications for project plans using customer requirements.
Education
Bachelor of Engineering - Electronics Engineering
Sathyabama University
Chennai, INDIASkills
Sales,Service marketing,experience,field serice, Data Cloud
Certification
Certified Salesforce Administrator.(2015)
Timeline
Salesforce Technical Manager
SA Tech
09.2025 - Current
Salesforce Senior Manager
Action Tesa
03.2025 - 05.2025
Salesforce Technical Manager
Capgemini
06.2018 - 03.2025
Technical Consultant
Huron Consulting Group Inc.
08.2017 - 06.2018
Senior Developer
Wipro Technologies
05.2012 - 06.2017
Bachelor of Engineering - Electronics Engineering
Sathyabama University