Vivek H A
Chennai
Summary
With a proven track record at Osprey Academy, I excel in deploying creative learning strategies and curriculum development, enhancing student outcomes. Recognized for leadership and analytical skills, I adeptly foster teamwork and student progress, achieving commendable appreciation for quality and performance.
Overview
19
19
years of professional experience
Work History
IELTS/PTE Trainer
Osprey Academy
Chennai
08.2022 - Current
- Training students with enhanced skills to produce outcomes on the results.
- Writing and editing SOPs for aspirants applying for University admissions.
- Interviewing to assess the IELTS and/or IELTS, language trainers to board for other branches.
- Creating unique ways and methods to measure the calibration of a candidate.
IELTS Trainer
Kanan International Pvt.Ltd
Chennai
10.2021 - 08.2022
- Teaching and training students across the board for IELTS and other proficiency test preparations.
- Indulging in report preparation for student reports.
- Interviewing the IELTS trainers for on-board staff regulation.
- Asserting the IELTS materials to be used on a cohesive basis.
Freelance English Tutor
Fita Academy
Chennai
07.2019 - 09.2021
- Catapulting variant category of students for Communicative learning of English.
- Cohering, the candidates pursued IELTS, OET, and other English language proficiency tests.
- Training students for content writing.
Visa and Soft Skills Training Officer
KCR Consultancy
Chennai
12.2018 - 06.2019
- Process involving counseling students for education programmes in Germany.
- Maintaining the data of all registered students and follow-up, and solving the queries.
- Counsel students to choose the appropriate university and send them to Germany for higher studies.
- Identify skills, interests, and career goals of the prospective students.
- Conducting workshops and training in schools and colleges.
- Training IELTS & TOEFL for the students applying for the English programmes of study in Germany.
- Training and preparing students for German visa interviews.
Sr. Manager HR & Admin
Zero Gravity Photography
Chennai
07.2017 - 12.2018
- Involved in recruitment and staffing related to Photography, Designing, Customer Relationship executives, Business Managers, and Accountants for branches in Chennai, Hyderabad, and Coimbatore.
- Performance management and improvising systems.
- Organization development.
- Employee orientation and relations.
- Company employee communication.
- Compensation and benefits administration.
- Employee services and counseling.
- Employment and compliance with regulatory concerns regarding employees.
- Policy development and documentation
- Attendance processing for Payroll.
- Taking care of company infrastructure and premises.
- Processing ID cards and visiting cards, etc.
- Ordering office supplies.
Freelancer Language Proficiency
Freelancer
Chennai
08.2010 - 11.2018
- Organizing and conducting workshops in schools for teachers and students in life skills education and teaching.
- Public speaking in college seminars and corporate companies for motivational orientation-related programs.
- Strategic and conventional approach toward language proficiency tests and courses.
Soft Skill and Product Trainer
Cordova Publications
Chennai
02.2016 - 03.2017
- Visiting Matriculation, CBSE, and ICSE Schools in and around Tamil Nadu, coordinating with the sales executives to conduct AVRD or TTP presentations for the software provided along with the textbooks.
- Conducting Motivational and Soft Skill Orientation Workshops in Matriculation, CBSE, and ICSE schools.
- Providing Laptop Demo of the software to school Principals, Correspondents, and HOD.
- Devising and presenting ideas and strategies, coordinating internal marketing, and an organization's culture.
- Got appreciation from teachers, correspondents, and principals of schools visited during demo sessions as the 'Best Product Trainer'.
Process Associate for Revenue Cycle Management
AGS Healthcare Pvt. Ltd
Chennai
08.2011 - 07.2014
- Billing for medical US health insurance, representing the providers.
- Analyzing and following up on the unpaid accounts, claims, or denied claims for their status, filing, and faxing documents.
- Creating logs for denials and other issues in AR follow-up.
- Assigning work orders to the other AR follow-up agents.
- Internal Auditing of the accounts worked by the AR follow-up agents.
- Got appreciations from the US healthcare clients for maintaining a good record of quality percentage.
- And even appreciations to train the clients on the new process.
Account Executive for Revenue Cycle Management
Ajuba Solutions Pvt. Ltd
Chennai
06.2010 - 07.2011
- Billing for medical US health insurance, representing the providers.
- Analyzing and following up on the unpaid accounts or claims.
- Sending a report of the accounts worked by the agents on a daily basis.
Senior Customer Support Executive, Team Leader for Operations and Quality
Spectrum Bpo Pvt. Ltd
Chennai
06.2008 - 06.2010
- Team handling for Customer Servicing and Quality Analysts.
- Internal and external auditing of the sales and invoices worked by the Quality Analysts.
- Assigning work orders to the agents on a daily basis.
- Responsible for sending reports to the management and the clients of each and every completed task assigned.
- Coordinating with the clients and the management for process improvisation.
- Got appreciation from clients and management as the best performer within a very short notice after joining in as a Customer Support Representative.
- Also, for maintaining fewer errors and appreciation from customers for good rapport building and resolving issues in a quick manner.
Junior Account Executive
Ajuba Solutions Pvt. Ltd
Chennai
04.2006 - 04.2007
- Analyzing and following up on the unpaid accounts, claims, or denied claims for their status, filing, and faxing documents.
Education
M.th - Masters in Theology
IICM Educational Trust
01.2016
B.A - Bachelors in Christian Studies
University of Madras
12.2013
B.Th - Bachelors in Theology
Full Gospel Bible College
06.2009
12th -
Private Institute
03.2005
10th -
Sai AnnaiKalviNilayam
03.2003
Skills
- Dedicated to work
- Teamwork
- Time management
- Highly motivated
- Good communicator
- Leadership skills
- Presentation skills
- Analytical skills
- Student progress monitoring
- Classroom Management
- Test methods knowledge
- Creative learning strategies
- Curriculum Development
Disclaimer
I hereby declare that the above given particulars are true to the best of my knowledge and belief.
Personal Information
Date of Birth: 10/12/87
Skillsstrengthsachievements
- Dedicated towards work.
- Work effectively in a team and individually.
- Punctuality and Time management.
- Highly motivated.
- Good communicator.
- Leadership Skills.
- Command over presenting PPT.
- Good Analyzer.
Accomplishments
- Got appreciation from clients and management as the best performer within a very Short Notice after joining in as a Customer Support Representative. Also for maintaining lesser errors and appreciation from customers for good rapport building and resolving issues in a quick manner.
- Got appreciations from the US Healthcare clients for maintaining a good record of Quality Percentage. And even appreciations to train the clients on the new process.
Languages
English
First Language
Timeline
IELTS/PTE Trainer
Osprey Academy
08.2022 - Current
IELTS Trainer
Kanan International Pvt.Ltd
10.2021 - 08.2022
Freelance English Tutor
Fita Academy
07.2019 - 09.2021
Visa and Soft Skills Training Officer
KCR Consultancy
12.2018 - 06.2019
Sr. Manager HR & Admin
Zero Gravity Photography
07.2017 - 12.2018
Soft Skill and Product Trainer
Cordova Publications
02.2016 - 03.2017
Process Associate for Revenue Cycle Management
AGS Healthcare Pvt. Ltd
08.2011 - 07.2014
Freelancer Language Proficiency
Freelancer
08.2010 - 11.2018
Account Executive for Revenue Cycle Management
Ajuba Solutions Pvt. Ltd
06.2010 - 07.2011
Senior Customer Support Executive, Team Leader for Operations and Quality
Spectrum Bpo Pvt. Ltd
06.2008 - 06.2010
Junior Account Executive
Ajuba Solutions Pvt. Ltd
04.2006 - 04.2007
M.th - Masters in Theology
IICM Educational Trust
B.A - Bachelors in Christian Studies
University of Madras
B.Th - Bachelors in Theology
Full Gospel Bible College
12th -
Private Institute
10th -
Sai AnnaiKalviNilayam
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