Vivek Jain
Enterprise Account Manager- Payment Solutions
Bangalore
Summary
A results-oriented sales professional with a robust background in account management, sales, and service, possessing over 5 years of extensive experience in the payment gateway industry. Highly motivated to drive revenue growth through proactive lead generation and cross-selling opportunities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Enterprise Account Manager
PayU Payments Pvt Ltd
Bangalore
05.2023 - Current
- Managed and oversaw high-value account for PayU, specifically Amazon, ensuring seamless payment processing and effectively handling daily escalations.
- Streamlined Payment Operations by optimized payment and operations processes, resulting in improved efficiency and reduced downtime.
- Developed and strictly adhered to SLAs tailored to meet merchant expectations, ensuring timely service delivery.
- Increased revenue by successfully expanding merchant business lines through identifying and cross-selling relevant payment solutions.
- Introduced New Revenue Streams by additional developments and customized services.
- Coordinated with internal teams to align on merchant expectations and deliver services within defined ETA
- Resolved escalations promptly, maintaining high levels of merchant satisfaction and retention.
Key Accounts Manager-ECOM
HDFC Bank
Bangalore
03.2021 - 05.2023
- Managing portfolio of key accounts for payment business
- Accountable for volume growth and float
- Bringing new business from existing merchants and develop new relationships with them
- Handling client issues and complaints
- Managing communications between key clients and internal team
- Expanding relationship and bringing in new clients
- Managing sales team to maximize profit by up-selling or cross selling.
- Developed comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns
Solution Manager
ICICI Bank
Bangalore
04.2019 - 02.2021
- Managed CMS product like Payment Gateway, UPI, Connected Banking, POS & QR
- Worked on pricing mechanism according to merchant need in Payment Gateway & POS
- Managed merchant escalations and provided best services to them.
Intern
Karvy Stock Broking
Kolkata
04.2018 - 06.2018
Audit Trainee
N.K Sethi & Co
Kolkata
03.2015 - 09.2016
Education
PGDM - Marketing
Kirloskar Institute Of Advanced Management Studies- Harihar
Harihar, Karnataka 06.2017 - 05.2019
BCOM Honors - Accounting And Finance
Bhawanipur Education Society College - Kolkata
Kolkata 04.2013 - 05.2016
Skills
Strong interpersonal Skills
Customer-oriented
Exceptional customer service skills
Sales and Marketing
Relationship Management
Timeline
Enterprise Account Manager
PayU Payments Pvt Ltd
05.2023 - Current
Key Accounts Manager-ECOM
HDFC Bank
03.2021 - 05.2023
Solution Manager
ICICI Bank
04.2019 - 02.2021
Intern
Karvy Stock Broking
04.2018 - 06.2018
PGDM - Marketing
Kirloskar Institute Of Advanced Management Studies- Harihar
06.2017 - 05.2019
Audit Trainee
N.K Sethi & Co
03.2015 - 09.2016
BCOM Honors - Accounting And Finance
Bhawanipur Education Society College - Kolkata
04.2013 - 05.2016
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